Mobile Service Technician 4.0 – Knowledge-Sharing Solutions for Industrial Field Maintenance: Knowledge-Sharing Solutions for Industrial Field Maintenance

Eija Kaasinen; Susanna Aromaa; Antti Väätänen; Ville Mäkelä; Jaakko Hakulinen; Tuuli Keskinen; Joona Elo; Sanni Siltanen; Ville Rauhala; Iina Aaltonen; Juho Hella; Petri Honkamaa; Mikael Leppä; Antti Niemelä; Juha Parviainen; Markku Turunen; Jouni Törnqvist; Juha Valtonen; Charles Woodward

doi:10.55612/S-5002-038-001

Mobile Service Technician 4.0 – Knowledge-Sharing Solutions for Industrial Field Maintenance: Knowledge-Sharing Solutions for Industrial Field Maintenance

Eija Kaasinen, Susanna Aromaa, Antti Väätänen, Ville Mäkelä, Jaakko Hakulinen, Tuuli Keskinen, Joona Elo, Sanni Siltanen, Ville Rauhala, Iina Aaltonen, Juho Hella, Petri Honkamaa, Mikael Leppä, Antti Niemelä, Juha Parviainen, Markku Turunen, Jouni Törnqvist, Juha Valtonen, Charles Woodward

Research output: Contribution to journal › Article › Scientific › peer-review

10 Citations (Scopus)

Abstract

With the fourth industrial revolution, Industry 4.0, many work tasks are becoming knowledge intensive. At the forefront of the change are workers that are already mobile, working in the field with customers. We describe the human-centred design process that resulted in the Mobile Service Technician 4.0 concept. The concept illustrates how industrial field maintenance work could benefit from knowledge-sharing solutions based on Industry 4.0. The solutions utilize industrial internet, virtual and augmented reality as well as wearable technologies to improve mobile service technicians’ daily work performance and work satisfaction. The Mobile Service Technician 4.0 concept illustrates the user experience of future maintenance work: feeling competent, feeling connected to the work community, and feeling of success and achievement by being better prepared for maintenance visits, getting situationally relevant support in maintenance operations, sharing knowledge with peers, and making maintenance reports effortless.

Original language	English
Pages (from-to)	6-27
Journal	Interaction Design and Architecture(s)
Issue number	38
DOIs	https://doi.org/10.55612/S-5002-038-001
Publication status	Published - Aug 2018
MoE publication type	A1 Journal article-refereed

Keywords

Augmented reality
Industrial field maintenance
Knowledge sharing
Social media
User experience
User studies
Virtual reality
Wearables

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.55612/S-5002-038-001

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Kaasinen, E., Aromaa, S., Väätänen, A., Mäkelä, V., Hakulinen, J., Keskinen, T., Elo, J., Siltanen, S., Rauhala, V., Aaltonen, I., Hella, J., Honkamaa, P., Leppä, M., Niemelä, A., Parviainen, J., Turunen, M., Törnqvist, J., Valtonen, J., & Woodward, C. (2018). Mobile Service Technician 4.0 – Knowledge-Sharing Solutions for Industrial Field Maintenance: Knowledge-Sharing Solutions for Industrial Field Maintenance. Interaction Design and Architecture(s), (38), 6-27. https://doi.org/10.55612/S-5002-038-001

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abstract = "With the fourth industrial revolution, Industry 4.0, many work tasks are becoming knowledge intensive. At the forefront of the change are workers that are already mobile, working in the field with customers. We describe the human-centred design process that resulted in the Mobile Service Technician 4.0 concept. The concept illustrates how industrial field maintenance work could benefit from knowledge-sharing solutions based on Industry 4.0. The solutions utilize industrial internet, virtual and augmented reality as well as wearable technologies to improve mobile service technicians{\textquoteright} daily work performance and work satisfaction. The Mobile Service Technician 4.0 concept illustrates the user experience of future maintenance work: feeling competent, feeling connected to the work community, and feeling of success and achievement by being better prepared for maintenance visits, getting situationally relevant support in maintenance operations, sharing knowledge with peers, and making maintenance reports effortless.",

keywords = "Augmented reality, Industrial field maintenance, Knowledge sharing, Social media, User experience, User studies, Virtual reality, Wearables",

author = "Eija Kaasinen and Susanna Aromaa and Antti V{\"a}{\"a}t{\"a}nen and Ville M{\"a}kel{\"a} and Jaakko Hakulinen and Tuuli Keskinen and Joona Elo and Sanni Siltanen and Ville Rauhala and Iina Aaltonen and Juho Hella and Petri Honkamaa and Mikael Lepp{\"a} and Antti Niemel{\"a} and Juha Parviainen and Markku Turunen and Jouni T{\"o}rnqvist and Juha Valtonen and Charles Woodward",

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year = "2018",

month = aug,

doi = "10.55612/S-5002-038-001",

language = "English",

pages = "6--27",

journal = "Interaction Design and Architecture(s)",

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Kaasinen, E, Aromaa, S , Väätänen, A, Mäkelä, V, Hakulinen, J, Keskinen, T, Elo, J, Siltanen, S, Rauhala, V, Aaltonen, I, Hella, J, Honkamaa, P, Leppä, M, Niemelä, A, Parviainen, J, Turunen, M, Törnqvist, J, Valtonen, J & Woodward, C 2018, 'Mobile Service Technician 4.0 – Knowledge-Sharing Solutions for Industrial Field Maintenance: Knowledge-Sharing Solutions for Industrial Field Maintenance', Interaction Design and Architecture(s), no. 38, pp. 6-27. https://doi.org/10.55612/S-5002-038-001

Mobile Service Technician 4.0 – Knowledge-Sharing Solutions for Industrial Field Maintenance: Knowledge-Sharing Solutions for Industrial Field Maintenance. / Kaasinen, Eija; Aromaa, Susanna ; Väätänen, Antti et al.
In: Interaction Design and Architecture(s), No. 38, 08.2018, p. 6-27.

Research output: Contribution to journal › Article › Scientific › peer-review

TY - JOUR

T1 - Mobile Service Technician 4.0 – Knowledge-Sharing Solutions for Industrial Field Maintenance

T2 - Knowledge-Sharing Solutions for Industrial Field Maintenance

AU - Kaasinen, Eija

AU - Aromaa, Susanna

AU - Väätänen, Antti

AU - Mäkelä, Ville

AU - Hakulinen, Jaakko

AU - Keskinen, Tuuli

AU - Elo, Joona

AU - Siltanen, Sanni

AU - Rauhala, Ville

AU - Aaltonen, Iina

AU - Hella, Juho

AU - Honkamaa, Petri

AU - Leppä, Mikael

AU - Niemelä, Antti

AU - Parviainen, Juha

AU - Turunen, Markku

AU - Törnqvist, Jouni

AU - Valtonen, Juha

AU - Woodward, Charles

PY - 2018/8

Y1 - 2018/8

N2 - With the fourth industrial revolution, Industry 4.0, many work tasks are becoming knowledge intensive. At the forefront of the change are workers that are already mobile, working in the field with customers. We describe the human-centred design process that resulted in the Mobile Service Technician 4.0 concept. The concept illustrates how industrial field maintenance work could benefit from knowledge-sharing solutions based on Industry 4.0. The solutions utilize industrial internet, virtual and augmented reality as well as wearable technologies to improve mobile service technicians’ daily work performance and work satisfaction. The Mobile Service Technician 4.0 concept illustrates the user experience of future maintenance work: feeling competent, feeling connected to the work community, and feeling of success and achievement by being better prepared for maintenance visits, getting situationally relevant support in maintenance operations, sharing knowledge with peers, and making maintenance reports effortless.

AB - With the fourth industrial revolution, Industry 4.0, many work tasks are becoming knowledge intensive. At the forefront of the change are workers that are already mobile, working in the field with customers. We describe the human-centred design process that resulted in the Mobile Service Technician 4.0 concept. The concept illustrates how industrial field maintenance work could benefit from knowledge-sharing solutions based on Industry 4.0. The solutions utilize industrial internet, virtual and augmented reality as well as wearable technologies to improve mobile service technicians’ daily work performance and work satisfaction. The Mobile Service Technician 4.0 concept illustrates the user experience of future maintenance work: feeling competent, feeling connected to the work community, and feeling of success and achievement by being better prepared for maintenance visits, getting situationally relevant support in maintenance operations, sharing knowledge with peers, and making maintenance reports effortless.

KW - Augmented reality

KW - Industrial field maintenance

KW - Knowledge sharing

KW - Social media

KW - User experience

KW - User studies

KW - Virtual reality

KW - Wearables

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U2 - 10.55612/S-5002-038-001

DO - 10.55612/S-5002-038-001

M3 - Article

AN - SCOPUS:85069149603

SN - 1826-9745

SP - 6

EP - 27

JO - Interaction Design and Architecture(s)

JF - Interaction Design and Architecture(s)

IS - 38

ER -

Mobile Service Technician 4.0 – Knowledge-Sharing Solutions for Industrial Field Maintenance: Knowledge-Sharing Solutions for Industrial Field Maintenance

Abstract

Keywords

UN SDGs

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