Mobile technologies in facility services: Intensifying of operations with novel process and business opportunities

Anne Tolman, Tapio Matinmikko, Erkki Siira, Veli Möttönen, Kauko Tulla

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsProfessional

3 Citations (Scopus)

Abstract

The aim is to describe the currently experienced benefits and obstacles for enhancing FM services with the currently available technological enablers. Mobile technology has a vide yet largely untapped potential for full mobility or micro-mobility workplaces, typical for FM services. This paper presents an integration of several studies conducted at VTT to identify the current benefits and obstacles of mobile technology as perceived by Finnish FM professionals. The main means of the study were (1) to describe the current technological enablers for the utilisation of mobile technology at FM settings and (2) to interview the FM professionals on their perceived benefits and obstacles of the utilisation of the currently available technology. Though the empirical part is limited to Finnish settings, the observations are likely valid in several other developed countries as well. The findings of the empirical part include currently feasible mobile solutions and their perceived limitations. The experienced benefits are discussed and critical success factors are nominated. The perceived benefits are mostly related to improved resource efficiency and quality control. The essential success factors and remaining obstacles are discussed. The change of practice to support the exploitation of mobile technology is emergent. The paper gives experience-based suggestions for both demand and supply sides of the service procurement to gain the feasible benefits and avoid the currently hindering obstacles, as the paper provides insight on current and future tools for the mobile aspects of FM. The findings are relevant for the service providers and operators as well.
Original languageEnglish
Title of host publicationVTT Symposium on Service Science, Technology and Business
Place of PublicationEspoo
PublisherVTT Technical Research Centre of Finland
Pages131-140
ISBN (Electronic)978-951-38-6330-2
ISBN (Print)978-951-38-6329-6
Publication statusPublished - 2008
MoE publication typeNot Eligible
EventVTT Symposium on Service Science, Technology and Business - Espoo, Finland
Duration: 19 Aug 200819 Aug 2008

Publication series

SeriesVTT Symposium
Number253
ISSN0357-9387

Conference

ConferenceVTT Symposium on Service Science, Technology and Business
CountryFinland
CityEspoo
Period19/08/0819/08/08

Fingerprint

Industry
Quality control

Cite this

Tolman, A., Matinmikko, T., Siira, E., Möttönen, V., & Tulla, K. (2008). Mobile technologies in facility services: Intensifying of operations with novel process and business opportunities. In VTT Symposium on Service Science, Technology and Business (pp. 131-140). Espoo: VTT Technical Research Centre of Finland. VTT Symposium, No. 253
Tolman, Anne ; Matinmikko, Tapio ; Siira, Erkki ; Möttönen, Veli ; Tulla, Kauko. / Mobile technologies in facility services : Intensifying of operations with novel process and business opportunities. VTT Symposium on Service Science, Technology and Business. Espoo : VTT Technical Research Centre of Finland, 2008. pp. 131-140 (VTT Symposium; No. 253).
@inproceedings{b48860fdc7c34016a967f64875a36577,
title = "Mobile technologies in facility services: Intensifying of operations with novel process and business opportunities",
abstract = "The aim is to describe the currently experienced benefits and obstacles for enhancing FM services with the currently available technological enablers. Mobile technology has a vide yet largely untapped potential for full mobility or micro-mobility workplaces, typical for FM services. This paper presents an integration of several studies conducted at VTT to identify the current benefits and obstacles of mobile technology as perceived by Finnish FM professionals. The main means of the study were (1) to describe the current technological enablers for the utilisation of mobile technology at FM settings and (2) to interview the FM professionals on their perceived benefits and obstacles of the utilisation of the currently available technology. Though the empirical part is limited to Finnish settings, the observations are likely valid in several other developed countries as well. The findings of the empirical part include currently feasible mobile solutions and their perceived limitations. The experienced benefits are discussed and critical success factors are nominated. The perceived benefits are mostly related to improved resource efficiency and quality control. The essential success factors and remaining obstacles are discussed. The change of practice to support the exploitation of mobile technology is emergent. The paper gives experience-based suggestions for both demand and supply sides of the service procurement to gain the feasible benefits and avoid the currently hindering obstacles, as the paper provides insight on current and future tools for the mobile aspects of FM. The findings are relevant for the service providers and operators as well.",
author = "Anne Tolman and Tapio Matinmikko and Erkki Siira and Veli M{\"o}tt{\"o}nen and Kauko Tulla",
year = "2008",
language = "English",
isbn = "978-951-38-6329-6",
series = "VTT Symposium",
publisher = "VTT Technical Research Centre of Finland",
number = "253",
pages = "131--140",
booktitle = "VTT Symposium on Service Science, Technology and Business",
address = "Finland",

}

Tolman, A, Matinmikko, T, Siira, E, Möttönen, V & Tulla, K 2008, Mobile technologies in facility services: Intensifying of operations with novel process and business opportunities. in VTT Symposium on Service Science, Technology and Business. VTT Technical Research Centre of Finland, Espoo, VTT Symposium, no. 253, pp. 131-140, VTT Symposium on Service Science, Technology and Business , Espoo, Finland, 19/08/08.

Mobile technologies in facility services : Intensifying of operations with novel process and business opportunities. / Tolman, Anne; Matinmikko, Tapio; Siira, Erkki; Möttönen, Veli; Tulla, Kauko.

VTT Symposium on Service Science, Technology and Business. Espoo : VTT Technical Research Centre of Finland, 2008. p. 131-140 (VTT Symposium; No. 253).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsProfessional

TY - GEN

T1 - Mobile technologies in facility services

T2 - Intensifying of operations with novel process and business opportunities

AU - Tolman, Anne

AU - Matinmikko, Tapio

AU - Siira, Erkki

AU - Möttönen, Veli

AU - Tulla, Kauko

PY - 2008

Y1 - 2008

N2 - The aim is to describe the currently experienced benefits and obstacles for enhancing FM services with the currently available technological enablers. Mobile technology has a vide yet largely untapped potential for full mobility or micro-mobility workplaces, typical for FM services. This paper presents an integration of several studies conducted at VTT to identify the current benefits and obstacles of mobile technology as perceived by Finnish FM professionals. The main means of the study were (1) to describe the current technological enablers for the utilisation of mobile technology at FM settings and (2) to interview the FM professionals on their perceived benefits and obstacles of the utilisation of the currently available technology. Though the empirical part is limited to Finnish settings, the observations are likely valid in several other developed countries as well. The findings of the empirical part include currently feasible mobile solutions and their perceived limitations. The experienced benefits are discussed and critical success factors are nominated. The perceived benefits are mostly related to improved resource efficiency and quality control. The essential success factors and remaining obstacles are discussed. The change of practice to support the exploitation of mobile technology is emergent. The paper gives experience-based suggestions for both demand and supply sides of the service procurement to gain the feasible benefits and avoid the currently hindering obstacles, as the paper provides insight on current and future tools for the mobile aspects of FM. The findings are relevant for the service providers and operators as well.

AB - The aim is to describe the currently experienced benefits and obstacles for enhancing FM services with the currently available technological enablers. Mobile technology has a vide yet largely untapped potential for full mobility or micro-mobility workplaces, typical for FM services. This paper presents an integration of several studies conducted at VTT to identify the current benefits and obstacles of mobile technology as perceived by Finnish FM professionals. The main means of the study were (1) to describe the current technological enablers for the utilisation of mobile technology at FM settings and (2) to interview the FM professionals on their perceived benefits and obstacles of the utilisation of the currently available technology. Though the empirical part is limited to Finnish settings, the observations are likely valid in several other developed countries as well. The findings of the empirical part include currently feasible mobile solutions and their perceived limitations. The experienced benefits are discussed and critical success factors are nominated. The perceived benefits are mostly related to improved resource efficiency and quality control. The essential success factors and remaining obstacles are discussed. The change of practice to support the exploitation of mobile technology is emergent. The paper gives experience-based suggestions for both demand and supply sides of the service procurement to gain the feasible benefits and avoid the currently hindering obstacles, as the paper provides insight on current and future tools for the mobile aspects of FM. The findings are relevant for the service providers and operators as well.

M3 - Conference article in proceedings

SN - 978-951-38-6329-6

T3 - VTT Symposium

SP - 131

EP - 140

BT - VTT Symposium on Service Science, Technology and Business

PB - VTT Technical Research Centre of Finland

CY - Espoo

ER -

Tolman A, Matinmikko T, Siira E, Möttönen V, Tulla K. Mobile technologies in facility services: Intensifying of operations with novel process and business opportunities. In VTT Symposium on Service Science, Technology and Business. Espoo: VTT Technical Research Centre of Finland. 2008. p. 131-140. (VTT Symposium; No. 253).