Abstract
| Original language | English |
|---|---|
| Title of host publication | VTT Symposium on Service Science, Technology and Business |
| Place of Publication | Espoo |
| Publisher | VTT Technical Research Centre of Finland |
| Pages | 131-140 |
| ISBN (Electronic) | 978-951-38-6330-2 |
| ISBN (Print) | 978-951-38-6329-6 |
| Publication status | Published - 2008 |
| MoE publication type | Not Eligible |
| Event | VTT Symposium on Service Science, Technology and Business - Espoo, Finland Duration: 19 Aug 2008 → 19 Aug 2008 |
Publication series
| Series | VTT Symposium |
|---|---|
| Number | 253 |
| ISSN | 0357-9387 |
Conference
| Conference | VTT Symposium on Service Science, Technology and Business |
|---|---|
| Country | Finland |
| City | Espoo |
| Period | 19/08/08 → 19/08/08 |
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Mobile technologies in facility services : Intensifying of operations with novel process and business opportunities. / Tolman, Anne; Matinmikko, Tapio; Siira, Erkki; Möttönen, Veli; Tulla, Kauko.
VTT Symposium on Service Science, Technology and Business. Espoo : VTT Technical Research Centre of Finland, 2008. p. 131-140 (VTT Symposium; No. 253).Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Professional
TY - GEN
T1 - Mobile technologies in facility services
T2 - Intensifying of operations with novel process and business opportunities
AU - Tolman, Anne
AU - Matinmikko, Tapio
AU - Siira, Erkki
AU - Möttönen, Veli
AU - Tulla, Kauko
PY - 2008
Y1 - 2008
N2 - The aim is to describe the currently experienced benefits and obstacles for enhancing FM services with the currently available technological enablers. Mobile technology has a vide yet largely untapped potential for full mobility or micro-mobility workplaces, typical for FM services. This paper presents an integration of several studies conducted at VTT to identify the current benefits and obstacles of mobile technology as perceived by Finnish FM professionals. The main means of the study were (1) to describe the current technological enablers for the utilisation of mobile technology at FM settings and (2) to interview the FM professionals on their perceived benefits and obstacles of the utilisation of the currently available technology. Though the empirical part is limited to Finnish settings, the observations are likely valid in several other developed countries as well. The findings of the empirical part include currently feasible mobile solutions and their perceived limitations. The experienced benefits are discussed and critical success factors are nominated. The perceived benefits are mostly related to improved resource efficiency and quality control. The essential success factors and remaining obstacles are discussed. The change of practice to support the exploitation of mobile technology is emergent. The paper gives experience-based suggestions for both demand and supply sides of the service procurement to gain the feasible benefits and avoid the currently hindering obstacles, as the paper provides insight on current and future tools for the mobile aspects of FM. The findings are relevant for the service providers and operators as well.
AB - The aim is to describe the currently experienced benefits and obstacles for enhancing FM services with the currently available technological enablers. Mobile technology has a vide yet largely untapped potential for full mobility or micro-mobility workplaces, typical for FM services. This paper presents an integration of several studies conducted at VTT to identify the current benefits and obstacles of mobile technology as perceived by Finnish FM professionals. The main means of the study were (1) to describe the current technological enablers for the utilisation of mobile technology at FM settings and (2) to interview the FM professionals on their perceived benefits and obstacles of the utilisation of the currently available technology. Though the empirical part is limited to Finnish settings, the observations are likely valid in several other developed countries as well. The findings of the empirical part include currently feasible mobile solutions and their perceived limitations. The experienced benefits are discussed and critical success factors are nominated. The perceived benefits are mostly related to improved resource efficiency and quality control. The essential success factors and remaining obstacles are discussed. The change of practice to support the exploitation of mobile technology is emergent. The paper gives experience-based suggestions for both demand and supply sides of the service procurement to gain the feasible benefits and avoid the currently hindering obstacles, as the paper provides insight on current and future tools for the mobile aspects of FM. The findings are relevant for the service providers and operators as well.
M3 - Conference article in proceedings
SN - 978-951-38-6329-6
T3 - VTT Symposium
SP - 131
EP - 140
BT - VTT Symposium on Service Science, Technology and Business
PB - VTT Technical Research Centre of Finland
CY - Espoo
ER -