Mobile-transparent access to web services - acceptance of users and service providers

Eija Kaasinen, Eija-Liisa Kasesniemi, Juha Kolari, Raisa Suihkonen, Timo Laakko

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

The number and variety of mobile Internet devices is growing rapidly. It is no longer enough to design web services for generic mobile access; the services also have to adapt to different contexts of use. We have studied an approach where the users of different WAP phones can transparently access the same web services as they use on their PCs. We have evaluated the user acceptance of this solution in field trials with users and in interviews with service providers. The results suggest that there is a need for cross-media services that the users can access with different devices depending on their current context of use. Mobile devices are above all personal communication devices. More attention should be paid to providing personally selected contents and new kinds of interactive services where the users can participate and communicate with other people.
Original languageEnglish
Title of host publicationProceedings of the 18th International Symposium on Human Factors in Telecommunications (HfT'01), November 5-7, 2001, Bergen, Norway
Pages227-234
Publication statusPublished - 2002
MoE publication typeA4 Article in a conference publication

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Web services
Cellular telephone systems
Mobile devices
Internet

Keywords

  • web
  • WAP
  • mobile access
  • usability
  • user evaluation

Cite this

Kaasinen, E., Kasesniemi, E-L., Kolari, J., Suihkonen, R., & Laakko, T. (2002). Mobile-transparent access to web services - acceptance of users and service providers. In Proceedings of the 18th International Symposium on Human Factors in Telecommunications (HfT'01), November 5-7, 2001, Bergen, Norway (pp. 227-234)
Kaasinen, Eija ; Kasesniemi, Eija-Liisa ; Kolari, Juha ; Suihkonen, Raisa ; Laakko, Timo. / Mobile-transparent access to web services - acceptance of users and service providers. Proceedings of the 18th International Symposium on Human Factors in Telecommunications (HfT'01), November 5-7, 2001, Bergen, Norway. 2002. pp. 227-234
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Kaasinen, E, Kasesniemi, E-L, Kolari, J, Suihkonen, R & Laakko, T 2002, Mobile-transparent access to web services - acceptance of users and service providers. in Proceedings of the 18th International Symposium on Human Factors in Telecommunications (HfT'01), November 5-7, 2001, Bergen, Norway. pp. 227-234.

Mobile-transparent access to web services - acceptance of users and service providers. / Kaasinen, Eija; Kasesniemi, Eija-Liisa; Kolari, Juha; Suihkonen, Raisa; Laakko, Timo.

Proceedings of the 18th International Symposium on Human Factors in Telecommunications (HfT'01), November 5-7, 2001, Bergen, Norway. 2002. p. 227-234.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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AU - Kolari, Juha

AU - Suihkonen, Raisa

AU - Laakko, Timo

PY - 2002

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N2 - The number and variety of mobile Internet devices is growing rapidly. It is no longer enough to design web services for generic mobile access; the services also have to adapt to different contexts of use. We have studied an approach where the users of different WAP phones can transparently access the same web services as they use on their PCs. We have evaluated the user acceptance of this solution in field trials with users and in interviews with service providers. The results suggest that there is a need for cross-media services that the users can access with different devices depending on their current context of use. Mobile devices are above all personal communication devices. More attention should be paid to providing personally selected contents and new kinds of interactive services where the users can participate and communicate with other people.

AB - The number and variety of mobile Internet devices is growing rapidly. It is no longer enough to design web services for generic mobile access; the services also have to adapt to different contexts of use. We have studied an approach where the users of different WAP phones can transparently access the same web services as they use on their PCs. We have evaluated the user acceptance of this solution in field trials with users and in interviews with service providers. The results suggest that there is a need for cross-media services that the users can access with different devices depending on their current context of use. Mobile devices are above all personal communication devices. More attention should be paid to providing personally selected contents and new kinds of interactive services where the users can participate and communicate with other people.

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Kaasinen E, Kasesniemi E-L, Kolari J, Suihkonen R, Laakko T. Mobile-transparent access to web services - acceptance of users and service providers. In Proceedings of the 18th International Symposium on Human Factors in Telecommunications (HfT'01), November 5-7, 2001, Bergen, Norway. 2002. p. 227-234