MoBiS-Q: A tool for evaluating the success of mobile business services

Maiju Markova; Anne Aula; Teija Vainio; Heli Wigelius; Minna Kulju

doi:10.1145/1377999.1378013

MoBiS-Q: A tool for evaluating the success of mobile business services

Maiju Markova, Anne Aula, Teija Vainio, Heli Wigelius, Minna Kulju

Tampere University of Technology (TUT)

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

14 Citations (Scopus)

Abstract

Companies deploy mobile business services to enable efficient work processes and gain increases in productivity. However, the success of the services in fulfilling these goals depends on several factors from the usability of the service to its success in supporting the business processes of the companies. This paper reviews existing measures for the usability of services and measures for evaluating the effects of mobile business services on the productivity of the company. We discuss the usefulness of the existing measures in the mobile business context, where both mobility and work-context pose specific demands for the services. The review showed that existing measures rarely consider the great contextual variation caused by mobility of the services and the demands this poses on usability; which, in turn, affects productivity. To build a measurement tool that better meets the requirements of mobile business services, we completed case studies on two mobile business services, one used in passenger transport and the other in construction sites. Based on the understanding gained from the case studies, we propose a list of themes addressing both usability and productivity measures that work as the basis for a multidisciplinary measurement tool, MoBiS-Q.

Original language	English
Title of host publication	Proceedings of the 9th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2007
Publisher	Association for Computing Machinery ACM
Pages	238-245
ISBN (Print)	978-1-59593-862-6
DOIs	https://doi.org/10.1145/1377999.1378013
Publication status	Published - 2007
MoE publication type	A4 Article in a conference publication
Event	Proceedings of the 9th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2007 - , Singapore Duration: 9 Sept 2007 → 12 Sept 2007

Conference

Conference	Proceedings of the 9th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2007
Country/Territory	Singapore
Period	9/09/07 → 12/09/07

Keywords

measurement
questionnaire
usability
productivity
mobile business services

Access to Document

10.1145/1377999.1378013

Cite this

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title = "MoBiS-Q: A tool for evaluating the success of mobile business services",

abstract = "Companies deploy mobile business services to enable efficient work processes and gain increases in productivity. However, the success of the services in fulfilling these goals depends on several factors from the usability of the service to its success in supporting the business processes of the companies. This paper reviews existing measures for the usability of services and measures for evaluating the effects of mobile business services on the productivity of the company. We discuss the usefulness of the existing measures in the mobile business context, where both mobility and work-context pose specific demands for the services. The review showed that existing measures rarely consider the great contextual variation caused by mobility of the services and the demands this poses on usability; which, in turn, affects productivity. To build a measurement tool that better meets the requirements of mobile business services, we completed case studies on two mobile business services, one used in passenger transport and the other in construction sites. Based on the understanding gained from the case studies, we propose a list of themes addressing both usability and productivity measures that work as the basis for a multidisciplinary measurement tool, MoBiS-Q.",

keywords = "measurement, questionnaire, usability, productivity, mobile business services",

author = "Maiju Markova and Anne Aula and Teija Vainio and Heli Wigelius and Minna Kulju",

note = "CA2: TK103 Project code: 3366; Proceedings of the 9th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2007 ; Conference date: 09-09-2007 Through 12-09-2007",

year = "2007",

doi = "10.1145/1377999.1378013",

language = "English",

isbn = "978-1-59593-862-6",

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booktitle = "Proceedings of the 9th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2007",

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address = "United States",

}

Markova, M, Aula, A, Vainio, T, Wigelius, H & Kulju, M 2007, MoBiS-Q: A tool for evaluating the success of mobile business services. in Proceedings of the 9th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2007. Association for Computing Machinery ACM, pp. 238-245, Proceedings of the 9th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2007, Singapore, 9/09/07. https://doi.org/10.1145/1377999.1378013

MoBiS-Q : A tool for evaluating the success of mobile business services. / Markova, Maiju; Aula, Anne; Vainio, Teija et al.

Proceedings of the 9th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2007. Association for Computing Machinery ACM, 2007. p. 238-245.

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

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T2 - Proceedings of the 9th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2007

AU - Markova, Maiju

AU - Aula, Anne

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AU - Wigelius, Heli

AU - Kulju, Minna

N1 - CA2: TK103 Project code: 3366

PY - 2007

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N2 - Companies deploy mobile business services to enable efficient work processes and gain increases in productivity. However, the success of the services in fulfilling these goals depends on several factors from the usability of the service to its success in supporting the business processes of the companies. This paper reviews existing measures for the usability of services and measures for evaluating the effects of mobile business services on the productivity of the company. We discuss the usefulness of the existing measures in the mobile business context, where both mobility and work-context pose specific demands for the services. The review showed that existing measures rarely consider the great contextual variation caused by mobility of the services and the demands this poses on usability; which, in turn, affects productivity. To build a measurement tool that better meets the requirements of mobile business services, we completed case studies on two mobile business services, one used in passenger transport and the other in construction sites. Based on the understanding gained from the case studies, we propose a list of themes addressing both usability and productivity measures that work as the basis for a multidisciplinary measurement tool, MoBiS-Q.

AB - Companies deploy mobile business services to enable efficient work processes and gain increases in productivity. However, the success of the services in fulfilling these goals depends on several factors from the usability of the service to its success in supporting the business processes of the companies. This paper reviews existing measures for the usability of services and measures for evaluating the effects of mobile business services on the productivity of the company. We discuss the usefulness of the existing measures in the mobile business context, where both mobility and work-context pose specific demands for the services. The review showed that existing measures rarely consider the great contextual variation caused by mobility of the services and the demands this poses on usability; which, in turn, affects productivity. To build a measurement tool that better meets the requirements of mobile business services, we completed case studies on two mobile business services, one used in passenger transport and the other in construction sites. Based on the understanding gained from the case studies, we propose a list of themes addressing both usability and productivity measures that work as the basis for a multidisciplinary measurement tool, MoBiS-Q.

KW - measurement

KW - questionnaire

KW - usability

KW - productivity

KW - mobile business services

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BT - Proceedings of the 9th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2007

PB - Association for Computing Machinery ACM

Y2 - 9 September 2007 through 12 September 2007

ER -

MoBiS-Q: A tool for evaluating the success of mobile business services

Abstract

Conference

Keywords

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