Abstract
Healthcare system is a complicated network consisting of
fragmented interest groups working towards their own
internal goals causing suboptimal system performance and
change resistance. In this paper a system dynamic
simulation model is constructed for the value creation in
a healthcare network containing different modules for
doctors, rehabilitation personnel, patients and their
relatives. The models are based on
service-dominant-logic. The dynamic hypothesis is created
in collaboration with experts and different
interest-groups by using facilitated interviews and
workshops. Strategies for transition towards customer
oriented healthcare services are tested in simulations.
The effect of political pressure and different value
creation structures are analysed
Original language | English |
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Title of host publication | Serviceology for Service |
Subtitle of host publication | Selected papers of the 1st International Conference of Serviceology |
Editors | Masaaki Mochimaru, Kanji Ueda, Takeshi Takenaka |
Place of Publication | Tokio |
Publisher | Springer |
Pages | 143-150 |
ISBN (Electronic) | 978-4-431-54816-4 |
ISBN (Print) | 978-4-431-54815-7 |
DOIs | |
Publication status | Published - 2014 |
MoE publication type | D2 Article in professional manuals or guides or professional information systems or text book material |
Event | 1st International Conference on Serviceology, ICServ 2013 - Tokyo, Japan Duration: 16 Oct 2013 → 18 Oct 2013 |
Conference
Conference | 1st International Conference on Serviceology, ICServ 2013 |
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Country | Japan |
City | Tokyo |
Period | 16/10/13 → 18/10/13 |