Abstract
| Original language | English |
|---|---|
| Title of host publication | Serviceology for Service |
| Subtitle of host publication | Selected papers of the 1st International Conference of Serviceology |
| Editors | Masaaki Mochimaru, Kanji Ueda, Takeshi Takenaka |
| Place of Publication | Tokio |
| Publisher | Springer |
| Pages | 143-150 |
| ISBN (Electronic) | 978-4-431-54816-4 |
| ISBN (Print) | 978-4-431-54815-7 |
| DOIs | |
| Publication status | Published - 2014 |
| MoE publication type | D2 Article in professional manuals or guides or professional information systems or text book material |
| Event | 1st International Conference on Serviceology, ICServ 2013 - Tokyo, Japan Duration: 16 Oct 2013 → 18 Oct 2013 |
Conference
| Conference | 1st International Conference on Serviceology, ICServ 2013 |
|---|---|
| Country | Japan |
| City | Tokyo |
| Period | 16/10/13 → 18/10/13 |
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Modelling and simulating complicated service networks in healthcare. / Ylen, Peter; Koivula, Ossi; Tuovinen, Joona; Ranta, Jukka.
Serviceology for Service: Selected papers of the 1st International Conference of Serviceology. ed. / Masaaki Mochimaru; Kanji Ueda; Takeshi Takenaka. Tokio : Springer, 2014. p. 143-150.Research output: Chapter in Book/Report/Conference proceeding › Chapter or book article › Professional
TY - CHAP
T1 - Modelling and simulating complicated service networks in healthcare
AU - Ylen, Peter
AU - Koivula, Ossi
AU - Tuovinen, Joona
AU - Ranta, Jukka
N1 - Project code: 76404 "The advanced work presented in this book was selected from the proceedings of the First International Conference on Serviceology (ICServ2013)"
PY - 2014
Y1 - 2014
N2 - Healthcare system is a complicated network consisting of fragmented interest groups working towards their own internal goals causing suboptimal system performance and change resistance. In this paper a system dynamic simulation model is constructed for the value creation in a healthcare network containing different modules for doctors, rehabilitation personnel, patients and their relatives. The models are based on service-dominant-logic. The dynamic hypothesis is created in collaboration with experts and different interest-groups by using facilitated interviews and workshops. Strategies for transition towards customer oriented healthcare services are tested in simulations. The effect of political pressure and different value creation structures are analysed
AB - Healthcare system is a complicated network consisting of fragmented interest groups working towards their own internal goals causing suboptimal system performance and change resistance. In this paper a system dynamic simulation model is constructed for the value creation in a healthcare network containing different modules for doctors, rehabilitation personnel, patients and their relatives. The models are based on service-dominant-logic. The dynamic hypothesis is created in collaboration with experts and different interest-groups by using facilitated interviews and workshops. Strategies for transition towards customer oriented healthcare services are tested in simulations. The effect of political pressure and different value creation structures are analysed
U2 - 10.1007/978-4-431-54816-4_16
DO - 10.1007/978-4-431-54816-4_16
M3 - Chapter or book article
SN - 978-4-431-54815-7
SP - 143
EP - 150
BT - Serviceology for Service
A2 - Mochimaru, Masaaki
A2 - Ueda, Kanji
A2 - Takenaka, Takeshi
PB - Springer
CY - Tokio
ER -