Modelling and simulating complicated service networks in healthcare

Peter Ylen, Ossi Koivula, Joona Tuovinen, Jukka Ranta

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

Abstract

Healthcare system is a complicated network consisting of fragmented interest groups working towards their own internal goals causing suboptimal system performance and change resistance. In this paper a system dynamic simulation model is constructed for the value creation in a healthcare network containing different modules for doctors, rehabilitation personnel, patients and their relatives. The models are based on service-dominant-logic. The dynamic hypothesis is created in collaboration with experts and different interest-groups by using facilitated interviews and workshops. Strategies for transition towards customer oriented healthcare services are tested in simulations. The effect of political pressure and different value creation structures are analysed
Original languageEnglish
Title of host publicationServiceology for Service
Subtitle of host publicationSelected papers of the 1st International Conference of Serviceology
EditorsMasaaki Mochimaru, Kanji Ueda, Takeshi Takenaka
Place of PublicationTokio
PublisherSpringer
Pages143-150
ISBN (Electronic)978-4-431-54816-4
ISBN (Print)978-4-431-54815-7
DOIs
Publication statusPublished - 2014
MoE publication typeD2 Article in professional manuals or guides or professional information systems or text book material
Event1st International Conference on Serviceology, ICServ 2013 - Tokyo, Japan
Duration: 16 Oct 201318 Oct 2013

Conference

Conference1st International Conference on Serviceology, ICServ 2013
CountryJapan
CityTokyo
Period16/10/1318/10/13

Fingerprint

Patient rehabilitation
Personnel
Computer simulation

Cite this

Ylen, P., Koivula, O., Tuovinen, J., & Ranta, J. (2014). Modelling and simulating complicated service networks in healthcare. In M. Mochimaru, K. Ueda, & T. Takenaka (Eds.), Serviceology for Service: Selected papers of the 1st International Conference of Serviceology (pp. 143-150). Tokio: Springer. https://doi.org/10.1007/978-4-431-54816-4_16
Ylen, Peter ; Koivula, Ossi ; Tuovinen, Joona ; Ranta, Jukka. / Modelling and simulating complicated service networks in healthcare. Serviceology for Service: Selected papers of the 1st International Conference of Serviceology. editor / Masaaki Mochimaru ; Kanji Ueda ; Takeshi Takenaka. Tokio : Springer, 2014. pp. 143-150
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Ylen, P, Koivula, O, Tuovinen, J & Ranta, J 2014, Modelling and simulating complicated service networks in healthcare. in M Mochimaru, K Ueda & T Takenaka (eds), Serviceology for Service: Selected papers of the 1st International Conference of Serviceology. Springer, Tokio, pp. 143-150, 1st International Conference on Serviceology, ICServ 2013, Tokyo, Japan, 16/10/13. https://doi.org/10.1007/978-4-431-54816-4_16

Modelling and simulating complicated service networks in healthcare. / Ylen, Peter; Koivula, Ossi; Tuovinen, Joona; Ranta, Jukka.

Serviceology for Service: Selected papers of the 1st International Conference of Serviceology. ed. / Masaaki Mochimaru; Kanji Ueda; Takeshi Takenaka. Tokio : Springer, 2014. p. 143-150.

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

TY - CHAP

T1 - Modelling and simulating complicated service networks in healthcare

AU - Ylen, Peter

AU - Koivula, Ossi

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AU - Ranta, Jukka

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AB - Healthcare system is a complicated network consisting of fragmented interest groups working towards their own internal goals causing suboptimal system performance and change resistance. In this paper a system dynamic simulation model is constructed for the value creation in a healthcare network containing different modules for doctors, rehabilitation personnel, patients and their relatives. The models are based on service-dominant-logic. The dynamic hypothesis is created in collaboration with experts and different interest-groups by using facilitated interviews and workshops. Strategies for transition towards customer oriented healthcare services are tested in simulations. The effect of political pressure and different value creation structures are analysed

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Ylen P, Koivula O, Tuovinen J, Ranta J. Modelling and simulating complicated service networks in healthcare. In Mochimaru M, Ueda K, Takenaka T, editors, Serviceology for Service: Selected papers of the 1st International Conference of Serviceology. Tokio: Springer. 2014. p. 143-150 https://doi.org/10.1007/978-4-431-54816-4_16