Modelling and simulating complicated service networks in healthcare

Peter Ylén (Corresponding author), Ossi Koivula, Joona Tuovinen, Jukka Ranta

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review


    Healthcare system is a complicated network consisting of fragmented interest groups working towards their own internal goals causing suboptimal system performance and change resistance. In this paper a system dynamic simulation model is constructed for the value creation in a healthcare network containing different modules for doctors, rehabilitation personnel, patients and their relatives. The models are based on service-dominant-logic. The dynamic hypothesis is created in collaboration with experts and different interest-groups by using facilitated interviews and workshops. Strategies for transition towards customer oriented healthcare services are tested in simulations. The effect of political pressure and different value creation structures are analysed
    Original languageEnglish
    Title of host publicationServiceology for Service
    Subtitle of host publicationSelected papers of the 1st International Conference of Serviceology
    EditorsMasaaki Mochimaru, Kanji Ueda, Takeshi Takenaka
    Place of PublicationTokyo
    ISBN (Electronic)978-4-431-54816-4
    ISBN (Print)978-4-431-54815-7, 978-4-431-56354-9
    Publication statusPublished - 2014
    MoE publication typeA4 Article in a conference publication
    Event1st International Conference on Serviceology, ICServ 2013 - Tokyo, Japan
    Duration: 16 Oct 201318 Oct 2013


    Conference1st International Conference on Serviceology, ICServ 2013


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