Monitoring the Acceptance of a Social Service Robot in a Shopping Mall: First Results

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    15 Citations (Scopus)

    Abstract

    People tend to respond positively to social service robots in field trials in public places. Less is known how their perceptions and attitudes evolve if the same robot is presented frequently in the same service setting and the novelty effect wears off. We have carried out two first questionnaire surveys to start monitoring shopping mall customers' attitudes and acceptance of a social service robot in the mall for a longer term (three years). The first survey concerned the idea of a social service robot in the mall and the second the physical robot itself. Especially the results of the "With robot" survey indicates high acceptance of socially engaging service robots in a shopping mall.
    Original languageEnglish
    Title of host publicationHRI '17
    Subtitle of host publicationProceedings of the Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction
    EditorsBilge Mutlu, Manfred Tscheligi
    Place of PublicationNew York
    PublisherAssociation for Computing Machinery ACM
    Pages225-226
    ISBN (Print)978-1-4503-4885-0
    DOIs
    Publication statusPublished - 6 Mar 2017
    MoE publication typeNot Eligible
    Event2017 ACM/IEEE International Conference on Human-Robot Interaction - Vienna, Austria
    Duration: 6 Mar 20179 Mar 2017

    Conference

    Conference2017 ACM/IEEE International Conference on Human-Robot Interaction
    Abbreviated titleHRI 2017
    Country/TerritoryAustria
    CityVienna
    Period6/03/179/03/17

    Keywords

    • social robot
    • shopping mall
    • acceptance
    • attitudes
    • human-robot interaction
    • customer service

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