Monitoring the acceptance of a social service robot in a shopping mall: first results

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

6 Citations (Scopus)

Abstract

People tend to respond positively to social service robots in field trials in public places. Less is known how their perceptions and attitudes evolve if the same robot is presented frequently in the same service setting and the novelty effect wears off. We have carried out two first questionnaire surveys to start monitoring shopping mall customers' attitudes and acceptance of a social service robot in the mall for a longer term (three years). The first survey concerned the idea of a social service robot in the mall and the second the physical robot itself. Especially the results of the "With robot" survey indicates high acceptance of socially engaging service robots in a shopping mall.
Original languageEnglish
Title of host publicationHRI 2017 - Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction
Place of PublicationNew York, NY, USA
PublisherAssociation for Computing Machinery ACM
Pages225-226
Number of pages2
ISBN (Electronic)9781450348850
ISBN (Print)978-1-4503-4885-0
DOIs
Publication statusPublished - 6 Mar 2017
MoE publication typeNot Eligible
Event2017 ACM/IEEE International Conference on Human-Robot Interaction - Vienna, Austria
Duration: 6 Mar 20179 Mar 2017

Conference

Conference2017 ACM/IEEE International Conference on Human-Robot Interaction
Abbreviated titleHRI 2017
CountryAustria
CityVienna
Period6/03/179/03/17

Fingerprint

Shopping centers
Robots
Monitoring
Wear of materials

Keywords

  • social robot
  • shopping mall
  • acceptance
  • attitudes
  • human-robot interaction
  • customer service

Cite this

Niemelä, M., Arvola, A., & Aaltonen, I. (2017). Monitoring the acceptance of a social service robot in a shopping mall: first results. In HRI 2017 - Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction (pp. 225-226). New York, NY, USA: Association for Computing Machinery ACM. https://doi.org/10.1145/3029798.3038333
Niemelä, Marketta ; Arvola, Anne ; Aaltonen, Iina. / Monitoring the acceptance of a social service robot in a shopping mall: first results. HRI 2017 - Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction. New York, NY, USA : Association for Computing Machinery ACM, 2017. pp. 225-226
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Niemelä, M, Arvola, A & Aaltonen, I 2017, Monitoring the acceptance of a social service robot in a shopping mall: first results. in HRI 2017 - Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction. Association for Computing Machinery ACM, New York, NY, USA, pp. 225-226, 2017 ACM/IEEE International Conference on Human-Robot Interaction, Vienna, Austria, 6/03/17. https://doi.org/10.1145/3029798.3038333

Monitoring the acceptance of a social service robot in a shopping mall: first results. / Niemelä, Marketta; Arvola, Anne; Aaltonen, Iina.

HRI 2017 - Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction. New York, NY, USA : Association for Computing Machinery ACM, 2017. p. 225-226.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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Niemelä M, Arvola A, Aaltonen I. Monitoring the acceptance of a social service robot in a shopping mall: first results. In HRI 2017 - Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction. New York, NY, USA: Association for Computing Machinery ACM. 2017. p. 225-226 https://doi.org/10.1145/3029798.3038333