Monitoring the Acceptance of a Social Service Robot in a Shopping Mall: First Results

Marketta Niemelä; Anne Arvola; Iina Aaltonen

doi:10.1145/3029798.3038333

Monitoring the Acceptance of a Social Service Robot in a Shopping Mall: First Results

Marketta Niemelä
, Anne Arvola
, Iina Aaltonen

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

32 Citations (Scopus)

Abstract

People tend to respond positively to social service robots in field trials in public places. Less is known how their perceptions and attitudes evolve if the same robot is presented frequently in the same service setting and the novelty effect wears off. We have carried out two first questionnaire surveys to start monitoring shopping mall customers' attitudes and acceptance of a social service robot in the mall for a longer term (three years). The first survey concerned the idea of a social service robot in the mall and the second the physical robot itself. Especially the results of the "With robot" survey indicates high acceptance of socially engaging service robots in a shopping mall.

Original language	English
Title of host publication	Proceedings of the Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction
Subtitle of host publication	HRI '17
Editors	Bilge Mutlu, Manfred Tscheligi
Place of Publication	New York
Publisher	Association for Computing Machinery ACM
Pages	225-226
ISBN (Print)	978-1-4503-4885-0
DOIs	https://doi.org/10.1145/3029798.3038333
Publication status	Published - 6 Mar 2017
MoE publication type	A4 Article in a conference publication
Event	2017 ACM/IEEE International Conference on Human-Robot Interaction - Vienna, Austria Duration: 6 Mar 2017 → 9 Mar 2017

Conference

Conference	2017 ACM/IEEE International Conference on Human-Robot Interaction
Abbreviated title	HRI 2017
Country/Territory	Austria
City	Vienna
Period	6/03/17 → 9/03/17

Keywords

social robot
shopping mall
acceptance
attitudes
human-robot interaction
customer service

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10.1145/3029798.3038333

Cite this

Niemelä, M., Arvola, A., & Aaltonen, I. (2017). Monitoring the Acceptance of a Social Service Robot in a Shopping Mall: First Results. In B. Mutlu, & M. Tscheligi (Eds.), Proceedings of the Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction: HRI '17 (pp. 225-226). Association for Computing Machinery ACM. https://doi.org/10.1145/3029798.3038333

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abstract = "People tend to respond positively to social service robots in field trials in public places. Less is known how their perceptions and attitudes evolve if the same robot is presented frequently in the same service setting and the novelty effect wears off. We have carried out two first questionnaire surveys to start monitoring shopping mall customers' attitudes and acceptance of a social service robot in the mall for a longer term (three years). The first survey concerned the idea of a social service robot in the mall and the second the physical robot itself. Especially the results of the {"}With robot{"} survey indicates high acceptance of socially engaging service robots in a shopping mall.",

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author = "Marketta Niemel{\"a} and Anne Arvola and Iina Aaltonen",

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Niemelä, M, Arvola, A & Aaltonen, I 2017, Monitoring the Acceptance of a Social Service Robot in a Shopping Mall: First Results. in B Mutlu & M Tscheligi (eds), Proceedings of the Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction: HRI '17. Association for Computing Machinery ACM, New York, pp. 225-226, 2017 ACM/IEEE International Conference on Human-Robot Interaction, Vienna, Austria, 6/03/17. https://doi.org/10.1145/3029798.3038333

Monitoring the Acceptance of a Social Service Robot in a Shopping Mall: First Results. / Niemelä, Marketta; Arvola, Anne; Aaltonen, Iina.
Proceedings of the Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction: HRI '17. ed. / Bilge Mutlu; Manfred Tscheligi. New York: Association for Computing Machinery ACM, 2017. p. 225-226.

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

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Monitoring the Acceptance of a Social Service Robot in a Shopping Mall: First Results

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