Multi-service model for mobility and logistics

Armi Vilkman, Raine Hautala, Eetu Pilli-Sihvola

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

1 Citation (Scopus)

Abstract

A multi-service model combines different stand-alone transport services into a universal service platform and offers them to customers (private users, B2B customers, transport professionals and the public sector) from a one-stop shop. The efforts behind the multiservice model lie in creating a relevant value network, customer relations and a business model, not in technology. The model can be an ad-hoc service platform for limited products and a limited contract time or a complex virtual service enterprise for a wider variety of products and for many years. The development of a multi-service model can be seen as creating a new company with its business plan, staff, and different roles and tasks in service production (key players, subcontractors, customer care, etc.). It also comprises the design of service-offering concepts and business models for the whole multi-service value-network (common) and for the different companies and organisations involved (separate). This kind of new service production, based on the value network, needs a large amount of research and development work, which is carried out by piloting and testing services and by searching and using relevant back-up studies, theories and tools. In transport and logistics, the development of multi-service production is still at an early phase.
Original languageEnglish
Title of host publicationVTT Symposium on Service Innovation
Place of PublicationEspoo
PublisherVTT Technical Research Centre of Finland
Pages105-115
Publication statusPublished - 2011
MoE publication typeA4 Article in a conference publication
EventVTT Symposium on Service Innovation - Espoo, Finland
Duration: 18 Aug 201118 Aug 2011

Publication series

NameVTT Symposium
PublisherVTT
Number271
ISSN (Print)0357-9387
ISSN (Electronic)1455-0873

Conference

ConferenceVTT Symposium on Service Innovation
CountryFinland
CityEspoo
Period18/08/1118/08/11

Fingerprint

Logistics
Value network
Business model
Production services
Service value
New services
Universal service
Staff
Subcontractors
Public sector
Business plan
Testing
Ad hoc
Customer relations

Cite this

Vilkman, A., Hautala, R., & Pilli-Sihvola, E. (2011). Multi-service model for mobility and logistics. In VTT Symposium on Service Innovation (pp. 105-115). Espoo: VTT Technical Research Centre of Finland. VTT Symposium, No. 271
Vilkman, Armi ; Hautala, Raine ; Pilli-Sihvola, Eetu. / Multi-service model for mobility and logistics. VTT Symposium on Service Innovation. Espoo : VTT Technical Research Centre of Finland, 2011. pp. 105-115 (VTT Symposium; No. 271).
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Vilkman, A, Hautala, R & Pilli-Sihvola, E 2011, Multi-service model for mobility and logistics. in VTT Symposium on Service Innovation. VTT Technical Research Centre of Finland, Espoo, VTT Symposium, no. 271, pp. 105-115, VTT Symposium on Service Innovation, Espoo, Finland, 18/08/11.

Multi-service model for mobility and logistics. / Vilkman, Armi; Hautala, Raine; Pilli-Sihvola, Eetu.

VTT Symposium on Service Innovation. Espoo : VTT Technical Research Centre of Finland, 2011. p. 105-115 (VTT Symposium; No. 271).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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Vilkman A, Hautala R, Pilli-Sihvola E. Multi-service model for mobility and logistics. In VTT Symposium on Service Innovation. Espoo: VTT Technical Research Centre of Finland. 2011. p. 105-115. (VTT Symposium; No. 271).