Multi-service model for mobility and logistics

Armi Vilkman, Raine Hautala, Eetu Pilli-Sihvola

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    1 Citation (Scopus)

    Abstract

    A multi-service model combines different stand-alone transport services into a universal service platform and offers them to customers (private users, B2B customers, transport professionals and the public sector) from a one-stop shop. The efforts behind the multiservice model lie in creating a relevant value network, customer relations and a business model, not in technology. The model can be an ad-hoc service platform for limited products and a limited contract time or a complex virtual service enterprise for a wider variety of products and for many years. The development of a multi-service model can be seen as creating a new company with its business plan, staff, and different roles and tasks in service production (key players, subcontractors, customer care, etc.). It also comprises the design of service-offering concepts and business models for the whole multi-service value-network (common) and for the different companies and organisations involved (separate). This kind of new service production, based on the value network, needs a large amount of research and development work, which is carried out by piloting and testing services and by searching and using relevant back-up studies, theories and tools. In transport and logistics, the development of multi-service production is still at an early phase.
    Original languageEnglish
    Title of host publicationVTT Symposium on Service Innovation
    Place of PublicationEspoo
    PublisherVTT Technical Research Centre of Finland
    Pages105-115
    Publication statusPublished - 2011
    MoE publication typeA4 Article in a conference publication
    EventVTT Symposium on Service Innovation - Espoo, Finland
    Duration: 18 Aug 201118 Aug 2011

    Publication series

    SeriesVTT Symposium
    Number271
    ISSN0357-9387

    Conference

    ConferenceVTT Symposium on Service Innovation
    CountryFinland
    CityEspoo
    Period18/08/1118/08/11

    Fingerprint

    Logistics
    Value network
    Business model
    Production services
    Service value
    New services
    Universal service
    Staff
    Subcontractors
    Public sector
    Business plan
    Testing
    Ad hoc
    Customer relations

    Cite this

    Vilkman, A., Hautala, R., & Pilli-Sihvola, E. (2011). Multi-service model for mobility and logistics. In VTT Symposium on Service Innovation (pp. 105-115). Espoo: VTT Technical Research Centre of Finland. VTT Symposium, No. 271
    Vilkman, Armi ; Hautala, Raine ; Pilli-Sihvola, Eetu. / Multi-service model for mobility and logistics. VTT Symposium on Service Innovation. Espoo : VTT Technical Research Centre of Finland, 2011. pp. 105-115 (VTT Symposium; No. 271).
    @inproceedings{23f92e7ba9654b04ae340ac256a8ba58,
    title = "Multi-service model for mobility and logistics",
    abstract = "A multi-service model combines different stand-alone transport services into a universal service platform and offers them to customers (private users, B2B customers, transport professionals and the public sector) from a one-stop shop. The efforts behind the multiservice model lie in creating a relevant value network, customer relations and a business model, not in technology. The model can be an ad-hoc service platform for limited products and a limited contract time or a complex virtual service enterprise for a wider variety of products and for many years. The development of a multi-service model can be seen as creating a new company with its business plan, staff, and different roles and tasks in service production (key players, subcontractors, customer care, etc.). It also comprises the design of service-offering concepts and business models for the whole multi-service value-network (common) and for the different companies and organisations involved (separate). This kind of new service production, based on the value network, needs a large amount of research and development work, which is carried out by piloting and testing services and by searching and using relevant back-up studies, theories and tools. In transport and logistics, the development of multi-service production is still at an early phase.",
    author = "Armi Vilkman and Raine Hautala and Eetu Pilli-Sihvola",
    year = "2011",
    language = "English",
    series = "VTT Symposium",
    publisher = "VTT Technical Research Centre of Finland",
    number = "271",
    pages = "105--115",
    booktitle = "VTT Symposium on Service Innovation",
    address = "Finland",

    }

    Vilkman, A, Hautala, R & Pilli-Sihvola, E 2011, Multi-service model for mobility and logistics. in VTT Symposium on Service Innovation. VTT Technical Research Centre of Finland, Espoo, VTT Symposium, no. 271, pp. 105-115, VTT Symposium on Service Innovation, Espoo, Finland, 18/08/11.

    Multi-service model for mobility and logistics. / Vilkman, Armi; Hautala, Raine; Pilli-Sihvola, Eetu.

    VTT Symposium on Service Innovation. Espoo : VTT Technical Research Centre of Finland, 2011. p. 105-115 (VTT Symposium; No. 271).

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    TY - GEN

    T1 - Multi-service model for mobility and logistics

    AU - Vilkman, Armi

    AU - Hautala, Raine

    AU - Pilli-Sihvola, Eetu

    PY - 2011

    Y1 - 2011

    N2 - A multi-service model combines different stand-alone transport services into a universal service platform and offers them to customers (private users, B2B customers, transport professionals and the public sector) from a one-stop shop. The efforts behind the multiservice model lie in creating a relevant value network, customer relations and a business model, not in technology. The model can be an ad-hoc service platform for limited products and a limited contract time or a complex virtual service enterprise for a wider variety of products and for many years. The development of a multi-service model can be seen as creating a new company with its business plan, staff, and different roles and tasks in service production (key players, subcontractors, customer care, etc.). It also comprises the design of service-offering concepts and business models for the whole multi-service value-network (common) and for the different companies and organisations involved (separate). This kind of new service production, based on the value network, needs a large amount of research and development work, which is carried out by piloting and testing services and by searching and using relevant back-up studies, theories and tools. In transport and logistics, the development of multi-service production is still at an early phase.

    AB - A multi-service model combines different stand-alone transport services into a universal service platform and offers them to customers (private users, B2B customers, transport professionals and the public sector) from a one-stop shop. The efforts behind the multiservice model lie in creating a relevant value network, customer relations and a business model, not in technology. The model can be an ad-hoc service platform for limited products and a limited contract time or a complex virtual service enterprise for a wider variety of products and for many years. The development of a multi-service model can be seen as creating a new company with its business plan, staff, and different roles and tasks in service production (key players, subcontractors, customer care, etc.). It also comprises the design of service-offering concepts and business models for the whole multi-service value-network (common) and for the different companies and organisations involved (separate). This kind of new service production, based on the value network, needs a large amount of research and development work, which is carried out by piloting and testing services and by searching and using relevant back-up studies, theories and tools. In transport and logistics, the development of multi-service production is still at an early phase.

    M3 - Conference article in proceedings

    T3 - VTT Symposium

    SP - 105

    EP - 115

    BT - VTT Symposium on Service Innovation

    PB - VTT Technical Research Centre of Finland

    CY - Espoo

    ER -

    Vilkman A, Hautala R, Pilli-Sihvola E. Multi-service model for mobility and logistics. In VTT Symposium on Service Innovation. Espoo: VTT Technical Research Centre of Finland. 2011. p. 105-115. (VTT Symposium; No. 271).