Projects per year
Abstract
This article explores the policy background of AI in ethical public services by applying the perspective of mutuality and trust to give a better understanding of the ethical evaluation of AI-enabled public services. The findings from Finnish government services emphasize that establishing governance rules arising from mutuality is not often viewed as a precursor to ethical evaluation, which was done post-facto with limited user engagement. We conclude that structured by a social mutuality framework, mutuality requires a systemic approach to ethics and active user engagement, which in turn requires an investment of time and cognitive attention by all agents involved.
Original language | English |
---|---|
Pages (from-to) | 219-244 |
Journal | Public Management Review |
Volume | 26 |
Issue number | 1 |
DOIs | |
Publication status | Published - 2024 |
MoE publication type | A1 Journal article-refereed |
Keywords
- Artificial intelligence
- framework
- mutuality
- public services
- trust
Fingerprint
Dive into the research topics of 'Mutuality in AI-enabled new public service solutions'. Together they form a unique fingerprint.Projects
- 1 Active
-
ETAIROS: Ethical AI for the Governance of the Society
Leikas, J. (Manager), Lehtinen, S. (Participant), Sigfrids, A. (Participant), Nieminen, M. (Participant), Karvonen, A. (Participant), Rilla, N. (Participant), Wessberg, N. (Participant), Lanne, M. (Participant), Gotcheva, N. (Participant) & Salonen, T.-T. (Participant)
1/06/19 → 31/08/25
Project: Academy of Finland project
File