Network and roles of actors in new service development

Minna Kansola, Samuli Mäkinen, Annina Lehtonen

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    The objective of the study is to increase understanding of service development within a network. In this paper we aim to describe the network of the actors involved in new service development. By comparing the actors in service development found in previous studies to our case networks, we have gained a new categorization of the network actors involved in the service development process. The study contributes to current development and network discussions by giving insight to networked service development, which so far has been less researched area in comparison with product development. The primary managerial contribution is to help the managers to understand the roles and influences of all the different actors in the service development process, thus enabling more efficient management of such processes
    Original languageEnglish
    Title of host publicationProceedings of the 4th World Conference of Production & Operations Management, POM 2012
    Place of PublicationAmsterdam
    Publication statusPublished - 2012
    MoE publication typeA4 Article in a conference publication
    EventThe 4th World P&OM conference/the 19th International Annual EurOMA Conference, EurOMA 2012 - Amsterdam, Netherlands
    Duration: 1 Jul 20125 Jul 2012

    Conference

    ConferenceThe 4th World P&OM conference/the 19th International Annual EurOMA Conference, EurOMA 2012
    CountryNetherlands
    CityAmsterdam
    Period1/07/125/07/12

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    Keywords

    • Network actor
    • new service development
    • role

    Cite this

    Kansola, M., Mäkinen, S., & Lehtonen, A. (2012). Network and roles of actors in new service development. In Proceedings of the 4th World Conference of Production & Operations Management, POM 2012