Network and roles of actors in new service development

Minna Kansola, Samuli Mäkinen, Annina Lehtonen

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

The objective of the study is to increase understanding of service development within a network. In this paper we aim to describe the network of the actors involved in new service development. By comparing the actors in service development found in previous studies to our case networks, we have gained a new categorization of the network actors involved in the service development process. The study contributes to current development and network discussions by giving insight to networked service development, which so far has been less researched area in comparison with product development. The primary managerial contribution is to help the managers to understand the roles and influences of all the different actors in the service development process, thus enabling more efficient management of such processes
Original languageEnglish
Title of host publicationProceedings of the 4th World Conference of Production & Operations Management, POM 2012
Place of PublicationAmsterdam
Publication statusPublished - 2012
MoE publication typeA4 Article in a conference publication
EventThe 4th World P&OM conference/the 19th International Annual EurOMA Conference, EurOMA 2012 - Amsterdam, Netherlands
Duration: 1 Jul 20125 Jul 2012

Conference

ConferenceThe 4th World P&OM conference/the 19th International Annual EurOMA Conference, EurOMA 2012
CountryNetherlands
CityAmsterdam
Period1/07/125/07/12

Fingerprint

Service development
New service development
Development process
Actor-network
Product development
Managers

Keywords

  • Network actor
  • new service development
  • role

Cite this

Kansola, M., Mäkinen, S., & Lehtonen, A. (2012). Network and roles of actors in new service development. In Proceedings of the 4th World Conference of Production & Operations Management, POM 2012 Amsterdam.
Kansola, Minna ; Mäkinen, Samuli ; Lehtonen, Annina. / Network and roles of actors in new service development. Proceedings of the 4th World Conference of Production & Operations Management, POM 2012. Amsterdam, 2012.
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Kansola, M, Mäkinen, S & Lehtonen, A 2012, Network and roles of actors in new service development. in Proceedings of the 4th World Conference of Production & Operations Management, POM 2012. Amsterdam, The 4th World P&OM conference/the 19th International Annual EurOMA Conference, EurOMA 2012, Amsterdam, Netherlands, 1/07/12.

Network and roles of actors in new service development. / Kansola, Minna; Mäkinen, Samuli; Lehtonen, Annina.

Proceedings of the 4th World Conference of Production & Operations Management, POM 2012. Amsterdam, 2012.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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AU - Mäkinen, Samuli

AU - Lehtonen, Annina

N1 - Project code: 70796

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N2 - The objective of the study is to increase understanding of service development within a network. In this paper we aim to describe the network of the actors involved in new service development. By comparing the actors in service development found in previous studies to our case networks, we have gained a new categorization of the network actors involved in the service development process. The study contributes to current development and network discussions by giving insight to networked service development, which so far has been less researched area in comparison with product development. The primary managerial contribution is to help the managers to understand the roles and influences of all the different actors in the service development process, thus enabling more efficient management of such processes

AB - The objective of the study is to increase understanding of service development within a network. In this paper we aim to describe the network of the actors involved in new service development. By comparing the actors in service development found in previous studies to our case networks, we have gained a new categorization of the network actors involved in the service development process. The study contributes to current development and network discussions by giving insight to networked service development, which so far has been less researched area in comparison with product development. The primary managerial contribution is to help the managers to understand the roles and influences of all the different actors in the service development process, thus enabling more efficient management of such processes

KW - Network actor

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BT - Proceedings of the 4th World Conference of Production & Operations Management, POM 2012

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Kansola M, Mäkinen S, Lehtonen A. Network and roles of actors in new service development. In Proceedings of the 4th World Conference of Production & Operations Management, POM 2012. Amsterdam. 2012