Abstract
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 4th World Conference of Production & Operations Management, POM 2012 |
| Place of Publication | Amsterdam |
| Publication status | Published - 2012 |
| MoE publication type | A4 Article in a conference publication |
| Event | The 4th World P&OM conference/the 19th International Annual EurOMA Conference, EurOMA 2012 - Amsterdam, Netherlands Duration: 1 Jul 2012 → 5 Jul 2012 |
Conference
| Conference | The 4th World P&OM conference/the 19th International Annual EurOMA Conference, EurOMA 2012 |
|---|---|
| Country | Netherlands |
| City | Amsterdam |
| Period | 1/07/12 → 5/07/12 |
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Keywords
- Network actor
- new service development
- role
Cite this
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Network and roles of actors in new service development. / Kansola, Minna; Mäkinen, Samuli; Lehtonen, Annina.
Proceedings of the 4th World Conference of Production & Operations Management, POM 2012. Amsterdam, 2012.Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review
TY - GEN
T1 - Network and roles of actors in new service development
AU - Kansola, Minna
AU - Mäkinen, Samuli
AU - Lehtonen, Annina
N1 - Project code: 70796
PY - 2012
Y1 - 2012
N2 - The objective of the study is to increase understanding of service development within a network. In this paper we aim to describe the network of the actors involved in new service development. By comparing the actors in service development found in previous studies to our case networks, we have gained a new categorization of the network actors involved in the service development process. The study contributes to current development and network discussions by giving insight to networked service development, which so far has been less researched area in comparison with product development. The primary managerial contribution is to help the managers to understand the roles and influences of all the different actors in the service development process, thus enabling more efficient management of such processes
AB - The objective of the study is to increase understanding of service development within a network. In this paper we aim to describe the network of the actors involved in new service development. By comparing the actors in service development found in previous studies to our case networks, we have gained a new categorization of the network actors involved in the service development process. The study contributes to current development and network discussions by giving insight to networked service development, which so far has been less researched area in comparison with product development. The primary managerial contribution is to help the managers to understand the roles and influences of all the different actors in the service development process, thus enabling more efficient management of such processes
KW - Network actor
KW - new service development
KW - role
M3 - Conference article in proceedings
SN - 978-9-4916-2100-0
BT - Proceedings of the 4th World Conference of Production & Operations Management, POM 2012
CY - Amsterdam
ER -