Abstract
Insurance is characterised as complex service
constituting elements that are difficult
for the customers to understand. Concurrently with
insurance, customers should also
apply a variety of safety measures in order to prevent
accidents from occurring.
Therefore, customers need new insurance service concepts
that help them to manage
their personal risks. Risk management and the service
concept theory together with
the Internet have opened new possibilities to re-engineer
traditional insurance
services. The aim of this study is to develop interactive
Web-based service concepts
helping the customer to understand the complex nature of
insurance and guiding
customers to prevent accidents. This paper will introduce
the "Insurance service life
cycle" -concept, the "eInsurance" - insurance selector
and cover evaluator service, and
the "Safety advisor" -draft concept. The introduced
service concepts are expected to
enrich and help in the process of developing new
insurance services in practice. In
addition, they increase knowledge about the Web-based
personal risk management
and Web-service engineering.
| Original language | English |
|---|---|
| Number of pages | 16 |
| Publication status | Published - 2006 |
| MoE publication type | Not Eligible |
| Event | Fourth International Conference on Occupational Risk Prevention - Seville, France Duration: 10 May 2006 → 12 May 2006 |
Conference
| Conference | Fourth International Conference on Occupational Risk Prevention |
|---|---|
| Country/Territory | France |
| City | Seville |
| Period | 10/05/06 → 12/05/06 |
Keywords
- safety
- insurance
- service concept
- risk management