Abstract
When new products and services are designed, it is
essential to find out the contents of the intuitive
expectations of the potential users. In this study user
surveys were used to collect expectations towards the
product and service development and ideas of usability of
over 400 Finnish senior citizens. The focus here is on
the contents of the respondents' intuitions concerning
good usability and other quality attributes of technical
products and services. The main finding was that the
female respondents were more demanding that the male
concerning everyday quality attributes. We call this
phenomenon female cautiousness effect.
Original language | English |
---|---|
Title of host publication | Proceedings of Workshop on Cognition and the Web: Information Processing, Comprehension and Learning. WCW2008. Granada, ES, 24 - 26 April 2008 |
Place of Publication | Granada |
Publisher | University of Granada |
Pages | 97-100 |
Publication status | Published - 2008 |
MoE publication type | A4 Article in a conference publication |
Keywords
- ageing
- user experience
- usability