Operational and maintenance services for work machines

Teppo Kivento, Pasi Valkokari

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsProfessional

Abstract

Industrial services are business processes where service employees, technology, information and fixed assets interact in a value-generating way. Companies are seeking ways to increase service revenues. One way to increase organisational efficiency is through the implementation of more disciplined and well-defined service processes that easily adapt to changes in business needs and uses capabilities of the current state-of-the-art technology and a company's existing technologies. In every way, an optimised service system requires a deeper understanding of the service-related enablers, constraints, value creation and also tools and methods supporting service engineering. This paper presents the Framework for Value Creation Method based on the Enterprise Architecture approach in order to understand service system as an essential R&D object. This paper also gives an overview to service process modelling and tools supporting Business Process Management and Enterprise Architecture approaches.
Original languageEnglish
Title of host publicationVTT Symposium on Service Science, Technology and Business
Place of PublicationEspoo
PublisherVTT Technical Research Centre of Finland
Pages53-62
ISBN (Electronic)978-951-38-6330-2
ISBN (Print)978-951-38-6329-6
Publication statusPublished - 2008
MoE publication typeNot Eligible
EventVTT Symposium on Service Science, Technology and Business - Espoo, Finland
Duration: 19 Aug 200819 Aug 2008

Publication series

NameVTT Symposium
PublisherVTT
Number253
ISSN (Print)0357-9387
ISSN (Electronic)1445-0873

Conference

ConferenceVTT Symposium on Service Science, Technology and Business
CountryFinland
CityEspoo
Period19/08/0819/08/08

Fingerprint

Value creation
Service process
Enterprise architecture
Service system
Business process
Business process management
Organizational efficiency
Service employees
Industrial services
Process modeling
Service engineering
Revenue
Enablers
Fixed assets

Cite this

Kivento, T., & Valkokari, P. (2008). Operational and maintenance services for work machines. In VTT Symposium on Service Science, Technology and Business (pp. 53-62). Espoo: VTT Technical Research Centre of Finland. VTT Symposium, No. 253
Kivento, Teppo ; Valkokari, Pasi. / Operational and maintenance services for work machines. VTT Symposium on Service Science, Technology and Business. Espoo : VTT Technical Research Centre of Finland, 2008. pp. 53-62 (VTT Symposium; No. 253).
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Kivento, T & Valkokari, P 2008, Operational and maintenance services for work machines. in VTT Symposium on Service Science, Technology and Business. VTT Technical Research Centre of Finland, Espoo, VTT Symposium, no. 253, pp. 53-62, VTT Symposium on Service Science, Technology and Business , Espoo, Finland, 19/08/08.

Operational and maintenance services for work machines. / Kivento, Teppo; Valkokari, Pasi.

VTT Symposium on Service Science, Technology and Business. Espoo : VTT Technical Research Centre of Finland, 2008. p. 53-62 (VTT Symposium; No. 253).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsProfessional

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Kivento T, Valkokari P. Operational and maintenance services for work machines. In VTT Symposium on Service Science, Technology and Business. Espoo: VTT Technical Research Centre of Finland. 2008. p. 53-62. (VTT Symposium; No. 253).