Operational and maintenance services for work machines

Teppo Kivento, Pasi Valkokari

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsProfessional

    Abstract

    Industrial services are business processes where service employees, technology, information and fixed assets interact in a value-generating way. Companies are seeking ways to increase service revenues. One way to increase organisational efficiency is through the implementation of more disciplined and well-defined service processes that easily adapt to changes in business needs and uses capabilities of the current state-of-the-art technology and a company's existing technologies. In every way, an optimised service system requires a deeper understanding of the service-related enablers, constraints, value creation and also tools and methods supporting service engineering. This paper presents the Framework for Value Creation Method based on the Enterprise Architecture approach in order to understand service system as an essential R&D object. This paper also gives an overview to service process modelling and tools supporting Business Process Management and Enterprise Architecture approaches.
    Original languageEnglish
    Title of host publicationVTT Symposium on Service Science, Technology and Business
    Place of PublicationEspoo
    PublisherVTT Technical Research Centre of Finland
    Pages53-62
    ISBN (Electronic)978-951-38-6330-2
    ISBN (Print)978-951-38-6329-6
    Publication statusPublished - 2008
    MoE publication typeNot Eligible
    EventVTT Symposium on Service Science, Technology and Business - Espoo, Finland
    Duration: 19 Aug 200819 Aug 2008

    Publication series

    SeriesVTT Symposium
    Number253
    ISSN0357-9387

    Conference

    ConferenceVTT Symposium on Service Science, Technology and Business
    CountryFinland
    CityEspoo
    Period19/08/0819/08/08

    Fingerprint

    Value creation
    Service process
    Enterprise architecture
    Service system
    Business process
    Business process management
    Organizational efficiency
    Service employees
    Industrial services
    Process modeling
    Service engineering
    Revenue
    Enablers
    Fixed assets

    Cite this

    Kivento, T., & Valkokari, P. (2008). Operational and maintenance services for work machines. In VTT Symposium on Service Science, Technology and Business (pp. 53-62). Espoo: VTT Technical Research Centre of Finland. VTT Symposium, No. 253
    Kivento, Teppo ; Valkokari, Pasi. / Operational and maintenance services for work machines. VTT Symposium on Service Science, Technology and Business. Espoo : VTT Technical Research Centre of Finland, 2008. pp. 53-62 (VTT Symposium; No. 253).
    @inproceedings{7c392e4449c244c6879a631e9bc4f052,
    title = "Operational and maintenance services for work machines",
    abstract = "Industrial services are business processes where service employees, technology, information and fixed assets interact in a value-generating way. Companies are seeking ways to increase service revenues. One way to increase organisational efficiency is through the implementation of more disciplined and well-defined service processes that easily adapt to changes in business needs and uses capabilities of the current state-of-the-art technology and a company's existing technologies. In every way, an optimised service system requires a deeper understanding of the service-related enablers, constraints, value creation and also tools and methods supporting service engineering. This paper presents the Framework for Value Creation Method based on the Enterprise Architecture approach in order to understand service system as an essential R&D object. This paper also gives an overview to service process modelling and tools supporting Business Process Management and Enterprise Architecture approaches.",
    author = "Teppo Kivento and Pasi Valkokari",
    year = "2008",
    language = "English",
    isbn = "978-951-38-6329-6",
    series = "VTT Symposium",
    publisher = "VTT Technical Research Centre of Finland",
    number = "253",
    pages = "53--62",
    booktitle = "VTT Symposium on Service Science, Technology and Business",
    address = "Finland",

    }

    Kivento, T & Valkokari, P 2008, Operational and maintenance services for work machines. in VTT Symposium on Service Science, Technology and Business. VTT Technical Research Centre of Finland, Espoo, VTT Symposium, no. 253, pp. 53-62, VTT Symposium on Service Science, Technology and Business , Espoo, Finland, 19/08/08.

    Operational and maintenance services for work machines. / Kivento, Teppo; Valkokari, Pasi.

    VTT Symposium on Service Science, Technology and Business. Espoo : VTT Technical Research Centre of Finland, 2008. p. 53-62 (VTT Symposium; No. 253).

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsProfessional

    TY - GEN

    T1 - Operational and maintenance services for work machines

    AU - Kivento, Teppo

    AU - Valkokari, Pasi

    PY - 2008

    Y1 - 2008

    N2 - Industrial services are business processes where service employees, technology, information and fixed assets interact in a value-generating way. Companies are seeking ways to increase service revenues. One way to increase organisational efficiency is through the implementation of more disciplined and well-defined service processes that easily adapt to changes in business needs and uses capabilities of the current state-of-the-art technology and a company's existing technologies. In every way, an optimised service system requires a deeper understanding of the service-related enablers, constraints, value creation and also tools and methods supporting service engineering. This paper presents the Framework for Value Creation Method based on the Enterprise Architecture approach in order to understand service system as an essential R&D object. This paper also gives an overview to service process modelling and tools supporting Business Process Management and Enterprise Architecture approaches.

    AB - Industrial services are business processes where service employees, technology, information and fixed assets interact in a value-generating way. Companies are seeking ways to increase service revenues. One way to increase organisational efficiency is through the implementation of more disciplined and well-defined service processes that easily adapt to changes in business needs and uses capabilities of the current state-of-the-art technology and a company's existing technologies. In every way, an optimised service system requires a deeper understanding of the service-related enablers, constraints, value creation and also tools and methods supporting service engineering. This paper presents the Framework for Value Creation Method based on the Enterprise Architecture approach in order to understand service system as an essential R&D object. This paper also gives an overview to service process modelling and tools supporting Business Process Management and Enterprise Architecture approaches.

    M3 - Conference article in proceedings

    SN - 978-951-38-6329-6

    T3 - VTT Symposium

    SP - 53

    EP - 62

    BT - VTT Symposium on Service Science, Technology and Business

    PB - VTT Technical Research Centre of Finland

    CY - Espoo

    ER -

    Kivento T, Valkokari P. Operational and maintenance services for work machines. In VTT Symposium on Service Science, Technology and Business. Espoo: VTT Technical Research Centre of Finland. 2008. p. 53-62. (VTT Symposium; No. 253).