Operational and maintenance services for work machines

Teppo Kivento, Pasi Valkokari

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsProfessional


    Industrial services are business processes where service employees, technology, information and fixed assets interact in a value-generating way. Companies are seeking ways to increase service revenues. One way to increase organisational efficiency is through the implementation of more disciplined and well-defined service processes that easily adapt to changes in business needs and uses capabilities of the current state-of-the-art technology and a company's existing technologies. In every way, an optimised service system requires a deeper understanding of the service-related enablers, constraints, value creation and also tools and methods supporting service engineering. This paper presents the Framework for Value Creation Method based on the Enterprise Architecture approach in order to understand service system as an essential R&D object. This paper also gives an overview to service process modelling and tools supporting Business Process Management and Enterprise Architecture approaches.
    Original languageEnglish
    Title of host publicationVTT Symposium on Service Science, Technology and Business
    Place of PublicationEspoo
    PublisherVTT Technical Research Centre of Finland
    ISBN (Electronic)978-951-38-6330-2
    ISBN (Print)978-951-38-6329-6
    Publication statusPublished - 2008
    MoE publication typeNot Eligible
    EventVTT Symposium on Service Science, Technology and Business - Espoo, Finland
    Duration: 19 Aug 200819 Aug 2008

    Publication series

    SeriesVTT Symposium


    ConferenceVTT Symposium on Service Science, Technology and Business


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