Operational and maintenance services for work machines

Industrial services are business processes where service employees, technology, information and fixed assets interact in a value-generating way. Companies are seeking ways to increase service revenues. One way to increase organisational efficiency is through the implementation of more disciplined and well-defined service processes that easily adapt to changes in business needs and uses capabilities of the current state-of-the-art technology and a company's existing technologies. In every way, an optimised service system requires a deeper understanding of the service-related enablers, constraints, value creation and also tools and methods supporting service engineering. This paper presents the Framework for Value Creation Method based on the Enterprise Architecture approach in order to understand service system as an essential R&D object. This paper also gives an overview to service process modelling and tools supporting Business Process Management and Enterprise Architecture approaches.