Organisational challenges in integrating customer collaboration processes and practises in the supply chain

Merja Airola; Jukka Hemilä

Organisational challenges in integrating customer collaboration processes and practises in the supply chain

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

Abstract

In this paper, we investigate the challenges of customer collaboration in the context of the supply chain of manufacturing industry. The aim of this case study is to increase understanding of the main organizational problems faced by a main contractor in creating novel customer collaboration practices in the supply chain. Our preliminary results reveal that the enhanced customer collaboration affects the supply chain and the main processes of the main contractor. We argue that main contractors should integrate and update their collaboration processes and practices together with the supply chain for all actors, including customers, to increase the efficiency and customer understanding in the supply chain.

Original language	English
Title of host publication	Proceedings
Subtitle of host publication	6th International Conference on Operations and Supply Chain Management
Editors	I Nyoman Pujawan, Iwan Vanany, Imam Baihaqi
Publisher	Sepuluh Nopember Institute of Technology
Pages	751-760
Publication status	Published - 2014
MoE publication type	A4 Article in a conference publication
Event	6th International Conference on Operations and Supply Chain Management, OSCM - Bali, Indonesia Duration: 10 Dec 2014 → 12 Dec 2014 Conference number: 6

Conference

Conference	6th International Conference on Operations and Supply Chain Management, OSCM
Abbreviated title	OSCM
Country/Territory	Indonesia
City	Bali
Period	10/12/14 → 12/12/14

Keywords

organizational development
customer collaboration
supply chain

Cite this

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title = "Organisational challenges in integrating customer collaboration processes and practises in the supply chain",

abstract = "In this paper, we investigate the challenges of customer collaboration in the context of the supply chain of manufacturing industry. The aim of this case study is to increase understanding of the main organizational problems faced by a main contractor in creating novel customer collaboration practices in the supply chain. Our preliminary results reveal that the enhanced customer collaboration affects the supply chain and the main processes of the main contractor. We argue that main contractors should integrate and update their collaboration processes and practices together with the supply chain for all actors, including customers, to increase the efficiency and customer understanding in the supply chain.",

keywords = "organizational development, customer collaboration, supply chain",

author = "Merja Airola and Jukka Hemil{\"a}",

note = "Project code: 75500; 6th International Conference on Operations and Supply Chain Management, OSCM, OSCM ; Conference date: 10-12-2014 Through 12-12-2014",

year = "2014",

language = "English",

pages = "751--760",

editor = "Pujawan, {I Nyoman} and Iwan Vanany and Imam Baihaqi",

booktitle = "Proceedings",

publisher = "Sepuluh Nopember Institute of Technology",

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Airola, M & Hemilä, J 2014, Organisational challenges in integrating customer collaboration processes and practises in the supply chain. in IN Pujawan, I Vanany & I Baihaqi (eds), Proceedings: 6th International Conference on Operations and Supply Chain Management. Sepuluh Nopember Institute of Technology, pp. 751-760, 6th International Conference on Operations and Supply Chain Management, OSCM, Bali, Indonesia, 10/12/14.

Organisational challenges in integrating customer collaboration processes and practises in the supply chain. / Airola, Merja ; Hemilä, Jukka.
Proceedings: 6th International Conference on Operations and Supply Chain Management. ed. / I Nyoman Pujawan; Iwan Vanany; Imam Baihaqi. Sepuluh Nopember Institute of Technology, 2014. p. 751-760.

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

TY - GEN

T1 - Organisational challenges in integrating customer collaboration processes and practises in the supply chain

AU - Airola, Merja

AU - Hemilä, Jukka

N1 - Conference code: 6

PY - 2014

Y1 - 2014

N2 - In this paper, we investigate the challenges of customer collaboration in the context of the supply chain of manufacturing industry. The aim of this case study is to increase understanding of the main organizational problems faced by a main contractor in creating novel customer collaboration practices in the supply chain. Our preliminary results reveal that the enhanced customer collaboration affects the supply chain and the main processes of the main contractor. We argue that main contractors should integrate and update their collaboration processes and practices together with the supply chain for all actors, including customers, to increase the efficiency and customer understanding in the supply chain.

AB - In this paper, we investigate the challenges of customer collaboration in the context of the supply chain of manufacturing industry. The aim of this case study is to increase understanding of the main organizational problems faced by a main contractor in creating novel customer collaboration practices in the supply chain. Our preliminary results reveal that the enhanced customer collaboration affects the supply chain and the main processes of the main contractor. We argue that main contractors should integrate and update their collaboration processes and practices together with the supply chain for all actors, including customers, to increase the efficiency and customer understanding in the supply chain.

KW - organizational development

KW - customer collaboration

KW - supply chain

M3 - Conference article in proceedings

SP - 751

EP - 760

BT - Proceedings

A2 - Pujawan, I Nyoman

A2 - Vanany, Iwan

A2 - Baihaqi, Imam

PB - Sepuluh Nopember Institute of Technology

T2 - 6th International Conference on Operations and Supply Chain Management, OSCM

Y2 - 10 December 2014 through 12 December 2014

ER -

Organisational challenges in integrating customer collaboration processes and practises in the supply chain

Abstract

Conference

Keywords

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