Organisational challenges in integrating customer collaboration processes and practises in the supply chain

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    In this paper, we investigate the challenges of customer collaboration in the context of the supply chain of manufacturing industry. The aim of this case study is to increase understanding of the main organizational problems faced by a main contractor in creating novel customer collaboration practices in the supply chain. Our preliminary results reveal that the enhanced customer collaboration affects the supply chain and the main processes of the main contractor. We argue that main contractors should integrate and update their collaboration processes and practices together with the supply chain for all actors, including customers, to increase the efficiency and customer understanding in the supply chain.
    Original languageEnglish
    Title of host publicationProceedings
    Subtitle of host publication6th International Conference on Operations and Supply Chain Management
    EditorsI Nyoman Pujawan, Iwan Vanany, Imam Baihaqi
    PublisherSepuluh Nopember Institute of Technology
    Pages751-760
    Publication statusPublished - 2014
    MoE publication typeA4 Article in a conference publication
    Event6th International Conference on Operations and Supply Chain Management, OSCM - Bali, Indonesia
    Duration: 10 Dec 201412 Dec 2014
    Conference number: 6

    Conference

    Conference6th International Conference on Operations and Supply Chain Management, OSCM
    Abbreviated titleOSCM
    CountryIndonesia
    CityBali
    Period10/12/1412/12/14

    Fingerprint

    Supply chain
    Contractors
    Manufacturing industries

    Keywords

    • organizational development
    • customer collaboration
    • supply chain

    Cite this

    Airola, M., & Hemilä, J. (2014). Organisational challenges in integrating customer collaboration processes and practises in the supply chain. In I. N. Pujawan, I. Vanany, & I. Baihaqi (Eds.), Proceedings: 6th International Conference on Operations and Supply Chain Management (pp. 751-760). Sepuluh Nopember Institute of Technology.
    Airola, Merja ; Hemilä, Jukka. / Organisational challenges in integrating customer collaboration processes and practises in the supply chain. Proceedings: 6th International Conference on Operations and Supply Chain Management. editor / I Nyoman Pujawan ; Iwan Vanany ; Imam Baihaqi. Sepuluh Nopember Institute of Technology, 2014. pp. 751-760
    @inproceedings{15d38683fecf49b18c9426e26d5c759e,
    title = "Organisational challenges in integrating customer collaboration processes and practises in the supply chain",
    abstract = "In this paper, we investigate the challenges of customer collaboration in the context of the supply chain of manufacturing industry. The aim of this case study is to increase understanding of the main organizational problems faced by a main contractor in creating novel customer collaboration practices in the supply chain. Our preliminary results reveal that the enhanced customer collaboration affects the supply chain and the main processes of the main contractor. We argue that main contractors should integrate and update their collaboration processes and practices together with the supply chain for all actors, including customers, to increase the efficiency and customer understanding in the supply chain.",
    keywords = "organizational development, customer collaboration, supply chain",
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    year = "2014",
    language = "English",
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    editor = "Pujawan, {I Nyoman} and Iwan Vanany and Imam Baihaqi",
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    Airola, M & Hemilä, J 2014, Organisational challenges in integrating customer collaboration processes and practises in the supply chain. in IN Pujawan, I Vanany & I Baihaqi (eds), Proceedings: 6th International Conference on Operations and Supply Chain Management. Sepuluh Nopember Institute of Technology, pp. 751-760, 6th International Conference on Operations and Supply Chain Management, OSCM, Bali, Indonesia, 10/12/14.

    Organisational challenges in integrating customer collaboration processes and practises in the supply chain. / Airola, Merja; Hemilä, Jukka.

    Proceedings: 6th International Conference on Operations and Supply Chain Management. ed. / I Nyoman Pujawan; Iwan Vanany; Imam Baihaqi. Sepuluh Nopember Institute of Technology, 2014. p. 751-760.

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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    T1 - Organisational challenges in integrating customer collaboration processes and practises in the supply chain

    AU - Airola, Merja

    AU - Hemilä, Jukka

    N1 - CA2: BA2175 CA2: BA2174 Project code: 75500

    PY - 2014

    Y1 - 2014

    N2 - In this paper, we investigate the challenges of customer collaboration in the context of the supply chain of manufacturing industry. The aim of this case study is to increase understanding of the main organizational problems faced by a main contractor in creating novel customer collaboration practices in the supply chain. Our preliminary results reveal that the enhanced customer collaboration affects the supply chain and the main processes of the main contractor. We argue that main contractors should integrate and update their collaboration processes and practices together with the supply chain for all actors, including customers, to increase the efficiency and customer understanding in the supply chain.

    AB - In this paper, we investigate the challenges of customer collaboration in the context of the supply chain of manufacturing industry. The aim of this case study is to increase understanding of the main organizational problems faced by a main contractor in creating novel customer collaboration practices in the supply chain. Our preliminary results reveal that the enhanced customer collaboration affects the supply chain and the main processes of the main contractor. We argue that main contractors should integrate and update their collaboration processes and practices together with the supply chain for all actors, including customers, to increase the efficiency and customer understanding in the supply chain.

    KW - organizational development

    KW - customer collaboration

    KW - supply chain

    M3 - Conference article in proceedings

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    EP - 760

    BT - Proceedings

    A2 - Pujawan, I Nyoman

    A2 - Vanany, Iwan

    A2 - Baihaqi, Imam

    PB - Sepuluh Nopember Institute of Technology

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    Airola M, Hemilä J. Organisational challenges in integrating customer collaboration processes and practises in the supply chain. In Pujawan IN, Vanany I, Baihaqi I, editors, Proceedings: 6th International Conference on Operations and Supply Chain Management. Sepuluh Nopember Institute of Technology. 2014. p. 751-760