Organisational challenges in integrating customer collaboration processes and practises in the supply chain

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

In this paper, we investigate the challenges of customer collaboration in the context of the supply chain of manufacturing industry. The aim of this case study is to increase understanding of the main organizational problems faced by a main contractor in creating novel customer collaboration practices in the supply chain. Our preliminary results reveal that the enhanced customer collaboration affects the supply chain and the main processes of the main contractor. We argue that main contractors should integrate and update their collaboration processes and practices together with the supply chain for all actors, including customers, to increase the efficiency and customer understanding in the supply chain.
Original languageEnglish
Title of host publicationProceedings
Subtitle of host publication6th International Conference on Operations and Supply Chain Management
EditorsI Nyoman Pujawan, Iwan Vanany, Imam Baihaqi
PublisherSepuluh Nopember Institute of Technology
Pages751-760
Publication statusPublished - 2014
MoE publication typeA4 Article in a conference publication
Event6th International Conference on Operations and Supply Chain Management, OSCM - Bali, Indonesia
Duration: 10 Dec 201412 Dec 2014
Conference number: 6

Publication series

Name
ISSN (Print)2407-2273

Conference

Conference6th International Conference on Operations and Supply Chain Management, OSCM
Abbreviated titleOSCM
CountryIndonesia
CityBali
Period10/12/1412/12/14

Fingerprint

Supply chain
Contractors
Manufacturing industries

Keywords

  • organizational development
  • customer collaboration
  • supply chain

Cite this

Airola, M., & Hemilä, J. (2014). Organisational challenges in integrating customer collaboration processes and practises in the supply chain. In I. N. Pujawan, I. Vanany, & I. Baihaqi (Eds.), Proceedings: 6th International Conference on Operations and Supply Chain Management (pp. 751-760). Sepuluh Nopember Institute of Technology.
Airola, Merja ; Hemilä, Jukka. / Organisational challenges in integrating customer collaboration processes and practises in the supply chain. Proceedings: 6th International Conference on Operations and Supply Chain Management. editor / I Nyoman Pujawan ; Iwan Vanany ; Imam Baihaqi. Sepuluh Nopember Institute of Technology, 2014. pp. 751-760
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abstract = "In this paper, we investigate the challenges of customer collaboration in the context of the supply chain of manufacturing industry. The aim of this case study is to increase understanding of the main organizational problems faced by a main contractor in creating novel customer collaboration practices in the supply chain. Our preliminary results reveal that the enhanced customer collaboration affects the supply chain and the main processes of the main contractor. We argue that main contractors should integrate and update their collaboration processes and practices together with the supply chain for all actors, including customers, to increase the efficiency and customer understanding in the supply chain.",
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Airola, M & Hemilä, J 2014, Organisational challenges in integrating customer collaboration processes and practises in the supply chain. in IN Pujawan, I Vanany & I Baihaqi (eds), Proceedings: 6th International Conference on Operations and Supply Chain Management. Sepuluh Nopember Institute of Technology, pp. 751-760, 6th International Conference on Operations and Supply Chain Management, OSCM, Bali, Indonesia, 10/12/14.

Organisational challenges in integrating customer collaboration processes and practises in the supply chain. / Airola, Merja; Hemilä, Jukka.

Proceedings: 6th International Conference on Operations and Supply Chain Management. ed. / I Nyoman Pujawan; Iwan Vanany; Imam Baihaqi. Sepuluh Nopember Institute of Technology, 2014. p. 751-760.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

TY - GEN

T1 - Organisational challenges in integrating customer collaboration processes and practises in the supply chain

AU - Airola, Merja

AU - Hemilä, Jukka

N1 - CA2: BA2175 CA2: BA2174 Project code: 75500

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N2 - In this paper, we investigate the challenges of customer collaboration in the context of the supply chain of manufacturing industry. The aim of this case study is to increase understanding of the main organizational problems faced by a main contractor in creating novel customer collaboration practices in the supply chain. Our preliminary results reveal that the enhanced customer collaboration affects the supply chain and the main processes of the main contractor. We argue that main contractors should integrate and update their collaboration processes and practices together with the supply chain for all actors, including customers, to increase the efficiency and customer understanding in the supply chain.

AB - In this paper, we investigate the challenges of customer collaboration in the context of the supply chain of manufacturing industry. The aim of this case study is to increase understanding of the main organizational problems faced by a main contractor in creating novel customer collaboration practices in the supply chain. Our preliminary results reveal that the enhanced customer collaboration affects the supply chain and the main processes of the main contractor. We argue that main contractors should integrate and update their collaboration processes and practices together with the supply chain for all actors, including customers, to increase the efficiency and customer understanding in the supply chain.

KW - organizational development

KW - customer collaboration

KW - supply chain

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EP - 760

BT - Proceedings

A2 - Pujawan, I Nyoman

A2 - Vanany, Iwan

A2 - Baihaqi, Imam

PB - Sepuluh Nopember Institute of Technology

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Airola M, Hemilä J. Organisational challenges in integrating customer collaboration processes and practises in the supply chain. In Pujawan IN, Vanany I, Baihaqi I, editors, Proceedings: 6th International Conference on Operations and Supply Chain Management. Sepuluh Nopember Institute of Technology. 2014. p. 751-760