Organizational learning and documentation practices in pre-job briefings and post-job reviews

In this report we describe a case study in a nuclear power company regarding pre-job briefing and post-job review documentation practices and their relation to organizational learning. In the case study power company, pre-job briefings and
post-job reviews were documented as open feedback in a work permit system or as minutes of meetings. It was found that the documentation medium affects what is documented and whether the recorded information is used afterwards. We also found that the documentation can serve multiple functions. In addition to helping perform the same task again in the future, it can be utilized for various purposes by different stakeholders, including other work groups, training, supervision and oversight, and operating experience. Finally, a set of generic success factors to facilitate the generation and use of documentation from prejob briefings and post-job review were formulated.