Organizational learning in an innovation network: Enhancing the agency of public service organizations

Katri Kallio, Inka Lappalainen

    Research output: Contribution to journalArticleScientificpeer-review

    13 Citations (Scopus)


    The purpose of this paper is to examine how collaborative service development in a public-private citizen innovation network can be approached as an organizational learning process. Although the importance of learning in networks has been highlighted in earlier studies, the actual processes and outcomes have remained less studied, especially in the public service context.
    Original languageEnglish
    Pages (from-to)140-161
    JournalJournal of Service Theory and Practice
    Issue number2
    Publication statusPublished - 2015
    MoE publication typeA1 Journal article-refereed



    • expansive learning
    • organizational learning
    • innovation networks
    • service development
    • networked learning
    • public service organizations

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