Participatory Approach for Specifying User Requirements for Maritime Border Surveillance System

Maritime safety and security in European waters constitute of organizationally multi-layered activities, also including cooperation, coordination and information exchange between numerous civilian and military authorities and European agencies. Risks and threats at sea are multifaceted with increasing complexity over time and managing them requires increased collaboration at various levels for achieving comprehensive situational awareness and operational efficiency. A multitasking platform integrating new sensing capabilities from coastal, low-altitude and high-altitude platforms with different external data sources and exploiting novel AI supported risk assessment and visualization capabilities may support national authorities in reaching these objectives. This paper reports a user requirements development process for such a system implementing participatory, iterative design approach. Security-critical development context may severely constrain requirements process in a multi-stakeholder environment. However, in-depth interaction between users and developers does ensure consistent, holistic, and unambiguous requirements process, thus increasing technology acceptance and project success.