Process for Mapping Challenges of Cross-Border Mobility in the Barents Region

Mari Suoheimo; Toni Lusikka

doi:10.35199/ICDC.2020.21

Process for Mapping Challenges of Cross-Border Mobility in the Barents Region

Mari Suoheimo
, Toni Lusikka

University of Lapland

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

2 Citations (Scopus)

Abstract

There is a challenge in identifying problems in common to tackle them creatively and jointly in Mobility as a Service (MaaS) development. This all requires collaboration and commitment, which is a wicked problem and a novel perspective in transportation and MaaS development. Mess Map™ is a tool to aid in creating shared understanding in cross-border mobility in the Barents region.
Mess Map™ is a giant map that aims to map the whole complexity through a dialogue among the relevant stakeholders involved. In this case study, there were five transportation and MaaS projects besides other relevant stakeholders involved. The meetings were facilitated and run from a service design perspective that has a co-creational and holistic aim. The objective was to understand how the tool can be used in a service design process and how it can help the stakeholders to engage and find common goals.

Original language	English
Title of host publication	Proceedings of the 6th International Conference on Design Creativity, ICDC 2020
Editors	Jean-Francois Boujut, Gaetano Cascini, Saeema Ahmed-Kristensen, Georgi V. Georgiev, Netta Iivari
Publisher	Design Society
Pages	168-177
Number of pages	10
ISBN (Electronic)	9781912254118
ISBN (Print)	978-1-912254-11-8
DOIs	https://doi.org/10.35199/ICDC.2020.21
Publication status	Published - 26 Aug 2020
MoE publication type	A4 Article in a conference publication
Event	6th International Conference on Design Creativity, ICDC 2020 - Virtual, Oulu, Finland Duration: 26 Aug 2020 → 28 Aug 2020 Conference number: 6

Conference

Conference	6th International Conference on Design Creativity, ICDC 2020
Abbreviated title	ICDC2020
Country/Territory	Finland
City	Oulu
Period	26/08/20 → 28/08/20

Keywords

Cross-border mobility
complex stakeholder management
Mess Mapping™
service design
wicked problems

Access to Document

10.35199/ICDC.2020.21

Cite this

@inproceedings{33ab160008d04db6b5d486be6e2af2a6,

title = "Process for Mapping Challenges of Cross-Border Mobility in the Barents Region",

abstract = "There is a challenge in identifying problems in common to tackle them creatively and jointly in Mobility as a Service (MaaS) development. This all requires collaboration and commitment, which is a wicked problem and a novel perspective in transportation and MaaS development. Mess Map{\texttrademark} is a tool to aid in creating shared understanding in cross-border mobility in the Barents region. Mess Map{\texttrademark} is a giant map that aims to map the whole complexity through a dialogue among the relevant stakeholders involved. In this case study, there were five transportation and MaaS projects besides other relevant stakeholders involved. The meetings were facilitated and run from a service design perspective that has a co-creational and holistic aim. The objective was to understand how the tool can be used in a service design process and how it can help the stakeholders to engage and find common goals.",

keywords = "Cross-border mobility, complex stakeholder management, Mess Mapping{\texttrademark}, service design, wicked problems",

author = "Mari Suoheimo and Toni Lusikka",

note = "Funding Information: The first author would like to thank the Lapland Regional Fund of the Finnish Cultural Foundation for the one-year grant for her PhD research. We also want to thank each of the MaaS project participants involved in the mapping process. Publisher Copyright: {\textcopyright} ICDC 2020. Copyright: Copyright 2021 Elsevier B.V., All rights reserved.; 6th International Conference on Design Creativity, ICDC 2020, ICDC2020 ; Conference date: 26-08-2020 Through 28-08-2020",

year = "2020",

month = aug,

day = "26",

doi = "10.35199/ICDC.2020.21",

language = "English",

isbn = "978-1-912254-11-8",

pages = "168--177",

editor = "Jean-Francois Boujut and Gaetano Cascini and Saeema Ahmed-Kristensen and Georgiev, \{Georgi V.\} and Netta Iivari",

booktitle = "Proceedings of the 6th International Conference on Design Creativity, ICDC 2020",

publisher = "Design Society",

address = "United Kingdom",

}

Suoheimo, M & Lusikka, T 2020, Process for Mapping Challenges of Cross-Border Mobility in the Barents Region. in J-F Boujut, G Cascini, S Ahmed-Kristensen, GV Georgiev & N Iivari (eds), Proceedings of the 6th International Conference on Design Creativity, ICDC 2020. Design Society, pp. 168-177, 6th International Conference on Design Creativity, ICDC 2020, Oulu, Finland, 26/08/20. https://doi.org/10.35199/ICDC.2020.21

Process for Mapping Challenges of Cross-Border Mobility in the Barents Region. / Suoheimo, Mari; Lusikka, Toni.
Proceedings of the 6th International Conference on Design Creativity, ICDC 2020. ed. / Jean-Francois Boujut; Gaetano Cascini; Saeema Ahmed-Kristensen; Georgi V. Georgiev; Netta Iivari. Design Society, 2020. p. 168-177.

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

TY - GEN

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AU - Suoheimo, Mari

AU - Lusikka, Toni

N1 - Conference code: 6

PY - 2020/8/26

Y1 - 2020/8/26

N2 - There is a challenge in identifying problems in common to tackle them creatively and jointly in Mobility as a Service (MaaS) development. This all requires collaboration and commitment, which is a wicked problem and a novel perspective in transportation and MaaS development. Mess Map™ is a tool to aid in creating shared understanding in cross-border mobility in the Barents region. Mess Map™ is a giant map that aims to map the whole complexity through a dialogue among the relevant stakeholders involved. In this case study, there were five transportation and MaaS projects besides other relevant stakeholders involved. The meetings were facilitated and run from a service design perspective that has a co-creational and holistic aim. The objective was to understand how the tool can be used in a service design process and how it can help the stakeholders to engage and find common goals.

AB - There is a challenge in identifying problems in common to tackle them creatively and jointly in Mobility as a Service (MaaS) development. This all requires collaboration and commitment, which is a wicked problem and a novel perspective in transportation and MaaS development. Mess Map™ is a tool to aid in creating shared understanding in cross-border mobility in the Barents region. Mess Map™ is a giant map that aims to map the whole complexity through a dialogue among the relevant stakeholders involved. In this case study, there were five transportation and MaaS projects besides other relevant stakeholders involved. The meetings were facilitated and run from a service design perspective that has a co-creational and holistic aim. The objective was to understand how the tool can be used in a service design process and how it can help the stakeholders to engage and find common goals.

KW - Cross-border mobility

KW - complex stakeholder management

KW - Mess Mapping™

KW - service design

KW - wicked problems

UR - https://www.scopus.com/pages/publications/85094570660

U2 - 10.35199/ICDC.2020.21

DO - 10.35199/ICDC.2020.21

M3 - Conference article in proceedings

SN - 978-1-912254-11-8

SP - 168

EP - 177

BT - Proceedings of the 6th International Conference on Design Creativity, ICDC 2020

A2 - Boujut, Jean-Francois

A2 - Cascini, Gaetano

A2 - Ahmed-Kristensen, Saeema

A2 - Georgiev, Georgi V.

A2 - Iivari, Netta

PB - Design Society

T2 - 6th International Conference on Design Creativity, ICDC 2020

Y2 - 26 August 2020 through 28 August 2020

ER -

Process for Mapping Challenges of Cross-Border Mobility in the Barents Region

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Keywords

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