QoE in the Web: A dance of design and performance

Martín Varela, Lea Skorin-Kapov, Toni Mäki, Tobias Hosfeld

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

17 Citations (Scopus)


Web services and applications are an increasingly pervasive fixture of modern life and business. This paper reports on a Web-based crowdsourced subjective assessment campaign in which we studied the effects of network performance and design aspects of manipulated Web sites on the perceived performance, perceived ease-of-use, visual appeal, as well as on the overall Quality of Experience of users browsing a given Web site. We consider the simultaneous impact of multiple factors on different dimensions of QoE, as well as their interplay, with a focus on the interactions between page/element loading times and Web site visual appeal and ease-of-use. Key results have shown the following: page loading times and visual appeal have a significant effect on overall user QoE; both higher perceived aesthetics and higher perceived ease-of-use result in an increased user tolerance to delay; and overall QoE is strongly correlated with perceived aesthetics, perceived ease-of-use, and perceived network performance.
Original languageEnglish
Title of host publicationQuality of Multimedia Experience (QoMEX), 2015 Seventh International Workshop on
PublisherIEEE Institute of Electrical and Electronic Engineers
ISBN (Electronic)978-1-4799-8958-4
Publication statusPublished - 6 Jul 2015
MoE publication typeA4 Article in a conference publication
Event7th International Workshop on Quality of Multimedia Experience, QoMEX 2015 - Costa Navarino, Greece
Duration: 26 May 201529 May 2015
Conference number: 7


Workshop7th International Workshop on Quality of Multimedia Experience, QoMEX 2015
Abbreviated titleQoMEX 2015
CityCosta Navarino


  • business
  • focusing
  • loading
  • quality of service
  • usability
  • visualization
  • web sites


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