QoE in the Web

A dance of design and performance

Martín Varela, Lea Skorin-Kapov, Toni Mäki, Tobias Hosfeld

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

9 Citations (Scopus)

Abstract

Web services and applications are an increasingly pervasive fixture of modern life and business. This paper reports on a Web-based crowdsourced subjective assessment campaign in which we studied the effects of network performance and design aspects of manipulated Web sites on the perceived performance, perceived ease-of-use, visual appeal, as well as on the overall Quality of Experience of users browsing a given Web site. We consider the simultaneous impact of multiple factors on different dimensions of QoE, as well as their interplay, with a focus on the interactions between page/element loading times and Web site visual appeal and ease-of-use. Key results have shown the following: page loading times and visual appeal have a significant effect on overall user QoE; both higher perceived aesthetics and higher perceived ease-of-use result in an increased user tolerance to delay; and overall QoE is strongly correlated with perceived aesthetics, perceived ease-of-use, and perceived network performance.
Original languageEnglish
Title of host publicationQuality of Multimedia Experience (QoMEX), 2015 Seventh International Workshop on
PublisherInstitute of Electrical and Electronic Engineers IEEE
Pages1-7
ISBN (Electronic)978-1-4799-8958-4
DOIs
Publication statusPublished - 6 Jul 2015
MoE publication typeA4 Article in a conference publication
Event7th International Workshop on Quality of Multimedia Experience, QoMEX 2015 - Costa Navarino, Greece
Duration: 26 May 201529 May 2015
Conference number: 7

Workshop

Workshop7th International Workshop on Quality of Multimedia Experience, QoMEX 2015
Abbreviated titleQoMEX 2015
CountryGreece
CityCosta Navarino
Period26/05/1529/05/15

Fingerprint

World Wide Web
Websites
Network performance
Web services
Industry

Keywords

  • business
  • focusing
  • loading
  • quality of service
  • usability
  • visualization
  • web sites

Cite this

Varela, M., Skorin-Kapov, L., Mäki, T., & Hosfeld, T. (2015). QoE in the Web: A dance of design and performance. In Quality of Multimedia Experience (QoMEX), 2015 Seventh International Workshop on (pp. 1-7). [7148084] Institute of Electrical and Electronic Engineers IEEE. https://doi.org/10.1109/QoMEX.2015.7148084
Varela, Martín ; Skorin-Kapov, Lea ; Mäki, Toni ; Hosfeld, Tobias. / QoE in the Web : A dance of design and performance. Quality of Multimedia Experience (QoMEX), 2015 Seventh International Workshop on. Institute of Electrical and Electronic Engineers IEEE, 2015. pp. 1-7
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Varela, M, Skorin-Kapov, L, Mäki, T & Hosfeld, T 2015, QoE in the Web: A dance of design and performance. in Quality of Multimedia Experience (QoMEX), 2015 Seventh International Workshop on., 7148084, Institute of Electrical and Electronic Engineers IEEE, pp. 1-7, 7th International Workshop on Quality of Multimedia Experience, QoMEX 2015, Costa Navarino, Greece, 26/05/15. https://doi.org/10.1109/QoMEX.2015.7148084

QoE in the Web : A dance of design and performance. / Varela, Martín; Skorin-Kapov, Lea; Mäki, Toni; Hosfeld, Tobias.

Quality of Multimedia Experience (QoMEX), 2015 Seventh International Workshop on. Institute of Electrical and Electronic Engineers IEEE, 2015. p. 1-7 7148084.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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Varela M, Skorin-Kapov L, Mäki T, Hosfeld T. QoE in the Web: A dance of design and performance. In Quality of Multimedia Experience (QoMEX), 2015 Seventh International Workshop on. Institute of Electrical and Electronic Engineers IEEE. 2015. p. 1-7. 7148084 https://doi.org/10.1109/QoMEX.2015.7148084