Quantified factory worker: Designing a worker feedback dashboard

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

2 Citations (Scopus)

Abstract

Factory work is changing towards knowledge work, demanding problem-solving skills and managing complexity. Providing factory workers the possibility to receive meaningful self-tracking feedback at work, could empower them to cope better with the increasing complexity of their work. We apply the Quantified Self approach to factory work by introducing the concept and prototype of a Worker Feedback Dashboard, which presents various automatically tracked well-being and work performance metrics to workers. Based on user interviews, we created user experience goals for the Dashboard, and identified the following design implications: Keep positive (but truthful), Give personal feedback, Enable reflection, and Do not disturb the worker. After designing the prototype, we studied its user acceptance. Even though the interviewed factory workers' first reactions to tracking personal metrics at work were rather negative, the attitudes became more positive after presenting the prototype. The results encourage implementing the Worker Feedback Dashboard prototype to a functional application.

Original languageEnglish
Title of host publicationNordiCHI 2018
Subtitle of host publicationProceedings of the 10th Nordic Conference on Human-Computer Interaction
PublisherAssociation for Computing Machinery ACM
Pages515-523
Number of pages9
ISBN (Electronic)978-1-4503-6437-9
DOIs
Publication statusPublished - 29 Sep 2018
MoE publication typeA4 Article in a conference publication
Event10th Nordic Conference on Human-Computer Interaction, NordiCHI 2018 - Oslo, Norway
Duration: 29 Sep 20183 Oct 2018
Conference number: 10

Conference

Conference10th Nordic Conference on Human-Computer Interaction, NordiCHI 2018
Abbreviated titleNordiCHI 2018
CountryNorway
CityOslo
Period29/09/183/10/18

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Keywords

  • Factory workers
  • Human-centred design
  • Operator 4.0
  • Quantified Self
  • Well-being

Cite this

Heikkilä, P., Honka, A., & Kaasinen, E. (2018). Quantified factory worker: Designing a worker feedback dashboard. In NordiCHI 2018: Proceedings of the 10th Nordic Conference on Human-Computer Interaction (pp. 515-523). Association for Computing Machinery ACM. https://doi.org/10.1145/3240167.3240187