Quantified factory worker: Designing a worker feedback dashboard

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    7 Citations (Scopus)

    Abstract

    Factory work is changing towards knowledge work, demanding problem-solving skills and managing complexity. Providing factory workers the possibility to receive meaningful self-tracking feedback at work, could empower them to cope better with the increasing complexity of their work. We apply the Quantified Self approach to factory work by introducing the concept and prototype of a Worker Feedback Dashboard, which presents various automatically tracked well-being and work performance metrics to workers. Based on user interviews, we created user experience goals for the Dashboard, and identified the following design implications: Keep positive (but truthful), Give personal feedback, Enable reflection, and Do not disturb the worker. After designing the prototype, we studied its user acceptance. Even though the interviewed factory workers' first reactions to tracking personal metrics at work were rather negative, the attitudes became more positive after presenting the prototype. The results encourage implementing the Worker Feedback Dashboard prototype to a functional application.

    Original languageEnglish
    Title of host publicationNordiCHI 2018
    Subtitle of host publicationProceedings of the 10th Nordic Conference on Human-Computer Interaction
    PublisherAssociation for Computing Machinery ACM
    Pages515-523
    Number of pages9
    ISBN (Electronic)978-1-4503-6437-9
    DOIs
    Publication statusPublished - 29 Sep 2018
    MoE publication typeA4 Article in a conference publication
    Event10th Nordic Conference on Human-Computer Interaction, NordiCHI 2018 - Oslo, Norway
    Duration: 29 Sep 20183 Oct 2018
    Conference number: 10

    Conference

    Conference10th Nordic Conference on Human-Computer Interaction, NordiCHI 2018
    Abbreviated titleNordiCHI 2018
    CountryNorway
    CityOslo
    Period29/09/183/10/18

    Keywords

    • Factory workers
    • Human-centred design
    • Operator 4.0
    • Quantified Self
    • Well-being

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