Abstract
The research focus in this study is on the reselection
problem of the logistics service provider (LSP). The
problem was studied with one Finnish metal industry
company. Our idea was to test whether the experience
gained during the last eight years has changed the
importance of the selection criteria and brought any new
selection criteria to the table. We created a new
framework in part based on the User Experience (UX)
research field, which appears to be useful in the context
of our study. The study is a pilot study to test the
suitability of the incorporating the UX research field
concepts into the logistics research field. The proposed
new framework appeared to function well. The study showed
that non-verifiable selection criteria require more
attention than verifiable criteria. Additionally the
study brought out three selection criteria that are not
used in the literature as far as we know.
Original language | English |
---|---|
Pages (from-to) | 163-180 |
Journal | International Journal of Logistics Systems and Management |
Volume | 26 |
Issue number | 2 |
DOIs | |
Publication status | Published - 1 Jan 2017 |
MoE publication type | A1 Journal article-refereed |
Keywords
- logistics service provider
- LSP
- reselection of LSP
- user experience
- UX