Reselection of logistics service provider: The meaning of the experience in the reselection process

Kai Häkkinen, Outi Kettunen

    Research output: Contribution to journalArticleScientificpeer-review

    1 Citation (Scopus)

    Abstract

    The research focus in this study is on the reselection problem of the logistics service provider (LSP). The problem was studied with one Finnish metal industry company. Our idea was to test whether the experience gained during the last eight years has changed the importance of the selection criteria and brought any new selection criteria to the table. We created a new framework in part based on the User Experience (UX) research field, which appears to be useful in the context of our study. The study is a pilot study to test the suitability of the incorporating the UX research field concepts into the logistics research field. The proposed new framework appeared to function well. The study showed that non-verifiable selection criteria require more attention than verifiable criteria. Additionally the study brought out three selection criteria that are not used in the literature as far as we know.
    Original languageEnglish
    Pages (from-to)163-180
    Number of pages18
    JournalInternational Journal of Logistics Systems and Management
    Volume26
    Issue number2
    DOIs
    Publication statusPublished - 1 Jan 2017
    MoE publication typeA1 Journal article-refereed

    Keywords

    • logistics service provider
    • LSP
    • reselection of LSP
    • user experience
    • UX

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