Resilient and proactive utilization of opportunities and uncertainties in service business

Josu Takala (Editor), Teuvo Uusitalo (Editor)

Research output: Book/ReportReportProfessional

Abstract

Future competitiveness of business operations under the dynamic and complex business situations relies on forward-thinking strategies. In this research, we study how to implement Sustainable Competitive Advantage (SCA), the highly competitive operation strategy for managing new business situations through fast strategy by integrating manufacturing and technology strategies with transformational leadership profiles of the decision makers. Moving towards service-oriented business models introduces new risks that must be taken into account in the development of new services. There is a need to consider risks in customer collaboration, information exchange among service value network partners, and capabilities related to collaboration and communication. The objectives of this study were: 1. To study how analytical models for evaluating the overall operational competitiveness can be applied in service business development; 2. To test these analytical models with case companies under dynamic and unforeseen business situations such as dealing with the economic crisis and expanding the business in global context; 3. To study what are the novel and effective uncertainty management principles and practices in service business and international service networkswith several and diverse actors.
Original languageEnglish
Place of PublicationVaasa
PublisherVaasan yliopisto
Number of pages81
ISBN (Print)978-952-476-404-9
Publication statusPublished - 2012
MoE publication typeD4 Published development or research report or study

Publication series

NameProceedings of the University of Vaasa. Reports
PublisherUniversity of Vaasa
No.177
ISSN (Print)1238–7118

Fingerprint

Uncertainty
Service business
Competitiveness
Analytical model
Value network
Business model
Operations strategy
Economic crisis
Uncertainty management
Business development
Information exchange
Decision maker
Service-oriented
Manufacturing strategy
Transformational leadership
Technology strategy
New business
Communication
Service value
New services

Keywords

  • Service business
  • transformational leadership
  • risk management
  • service development
  • resource allocation

Cite this

Takala, J., & Uusitalo, T. (Eds.) (2012). Resilient and proactive utilization of opportunities and uncertainties in service business. Vaasa: Vaasan yliopisto. Proceedings of the University of Vaasa. Reports, No. 177
Takala, Josu (Editor) ; Uusitalo, Teuvo (Editor). / Resilient and proactive utilization of opportunities and uncertainties in service business. Vaasa : Vaasan yliopisto, 2012. 81 p. (Proceedings of the University of Vaasa. Reports; No. 177).
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Takala, J & Uusitalo, T (eds) 2012, Resilient and proactive utilization of opportunities and uncertainties in service business. Proceedings of the University of Vaasa. Reports, no. 177, Vaasan yliopisto, Vaasa.

Resilient and proactive utilization of opportunities and uncertainties in service business. / Takala, Josu (Editor); Uusitalo, Teuvo (Editor).

Vaasa : Vaasan yliopisto, 2012. 81 p. (Proceedings of the University of Vaasa. Reports; No. 177).

Research output: Book/ReportReportProfessional

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AB - Future competitiveness of business operations under the dynamic and complex business situations relies on forward-thinking strategies. In this research, we study how to implement Sustainable Competitive Advantage (SCA), the highly competitive operation strategy for managing new business situations through fast strategy by integrating manufacturing and technology strategies with transformational leadership profiles of the decision makers. Moving towards service-oriented business models introduces new risks that must be taken into account in the development of new services. There is a need to consider risks in customer collaboration, information exchange among service value network partners, and capabilities related to collaboration and communication. The objectives of this study were: 1. To study how analytical models for evaluating the overall operational competitiveness can be applied in service business development; 2. To test these analytical models with case companies under dynamic and unforeseen business situations such as dealing with the economic crisis and expanding the business in global context; 3. To study what are the novel and effective uncertainty management principles and practices in service business and international service networkswith several and diverse actors.

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Takala J, (ed.), Uusitalo T, (ed.). Resilient and proactive utilization of opportunities and uncertainties in service business. Vaasa: Vaasan yliopisto, 2012. 81 p. (Proceedings of the University of Vaasa. Reports; No. 177).