Revealing barriers to service innovations in two manufacturing companies: An organizational culture point of view

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    Many manufacturing companies are searching for better competitiveness or growth in service business. However, there seem to be difficulties in achieving service innovations that significantly promote progress in service business. Our study aimed to research what kind of barriers there might be that prevent more profound service innovations and how they can be overcome. Results based on two case studies are presented. They indicated that the personnel are living as if between 'two worlds' - two cultures and core tasks. More radical service innovations require that the personnel clearly see the need for service business development and feel that it can be realised in their company and work. Finally the limitations of our method and practical implications are discussed. We offer our new evaluation approach demonstrated in this paper as a tool to support companies creating better organizational prerequisites for service innovations and business development.
    Original languageEnglish
    Title of host publicationProceedings of the 2nd ISPIM Innovation Symposium - Stimulating Recovery - The Role of Innovation Management
    EditorsK.R.E. Huizingh , S. Conn, M. Torkkeli, I. Bitran
    Place of PublicationLappeenranta
    PublisherLappeenranta University of Technology
    Number of pages8
    ISBN (Print)978-952-214-864-3
    Publication statusPublished - 2009
    MoE publication typeA4 Article in a conference publication
    Event2nd ISPIM Innovation Symposium - Stimulating Recovery - The Role of Innovation Management - New York, United States
    Duration: 7 Dec 20099 Dec 2009

    Conference

    Conference2nd ISPIM Innovation Symposium - Stimulating Recovery - The Role of Innovation Management
    CountryUnited States
    CityNew York
    Period7/12/099/12/09

    Keywords

    • industrial service business
    • organisational service culture
    • service innovations
    • personnel survey
    • manufacturing industry

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  • Cite this

    Nuutinen, M., & Lappalainen, I. (2009). Revealing barriers to service innovations in two manufacturing companies: An organizational culture point of view. In K. R. E. Huizingh , S. Conn, M. Torkkeli, & I. Bitran (Eds.), Proceedings of the 2nd ISPIM Innovation Symposium - Stimulating Recovery - The Role of Innovation Management Lappeenranta University of Technology.