Revealing barriers to service innovations in two manufacturing companies: An organizational culture point of view

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

Many manufacturing companies are searching for better competitiveness or growth in service business. However, there seem to be difficulties in achieving service innovations that significantly promote progress in service business. Our study aimed to research what kind of barriers there might be that prevent more profound service innovations and how they can be overcome. Results based on two case studies are presented. They indicated that the personnel are living as if between 'two worlds' - two cultures and core tasks. More radical service innovations require that the personnel clearly see the need for service business development and feel that it can be realised in their company and work. Finally the limitations of our method and practical implications are discussed. We offer our new evaluation approach demonstrated in this paper as a tool to support companies creating better organizational prerequisites for service innovations and business development.
Original languageEnglish
Title of host publicationProceedings of the 2nd ISPIM Innovation Symposium - Stimulating Recovery - The Role of Innovation Management
EditorsK.R.E. Huizingh , S. Conn, M. Torkkeli, I. Bitran
Place of PublicationLappeenranta
PublisherLappeenranta University of Technology
Number of pages8
ISBN (Print)978-952-214-864-3
Publication statusPublished - 2009
MoE publication typeA4 Article in a conference publication
Event2nd ISPIM Innovation Symposium - Stimulating Recovery - The Role of Innovation Management - New York, United States
Duration: 7 Dec 20099 Dec 2009

Conference

Conference2nd ISPIM Innovation Symposium - Stimulating Recovery - The Role of Innovation Management
CountryUnited States
CityNew York
Period7/12/099/12/09

Fingerprint

Service business
Organizational culture
Manufacturing companies
Service innovation
Business development
Personnel
Competitiveness
Evaluation

Keywords

  • industrial service business
  • organisational service culture
  • service innovations
  • personnel survey
  • manufacturing industry

Cite this

Nuutinen, M., & Lappalainen, I. (2009). Revealing barriers to service innovations in two manufacturing companies: An organizational culture point of view. In K. R. E. Huizingh , S. Conn, M. Torkkeli, & I. Bitran (Eds.), Proceedings of the 2nd ISPIM Innovation Symposium - Stimulating Recovery - The Role of Innovation Management Lappeenranta: Lappeenranta University of Technology.
Nuutinen, Maaria ; Lappalainen, Inka. / Revealing barriers to service innovations in two manufacturing companies : An organizational culture point of view. Proceedings of the 2nd ISPIM Innovation Symposium - Stimulating Recovery - The Role of Innovation Management. editor / K.R.E. Huizingh ; S. Conn ; M. Torkkeli ; I. Bitran. Lappeenranta : Lappeenranta University of Technology, 2009.
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abstract = "Many manufacturing companies are searching for better competitiveness or growth in service business. However, there seem to be difficulties in achieving service innovations that significantly promote progress in service business. Our study aimed to research what kind of barriers there might be that prevent more profound service innovations and how they can be overcome. Results based on two case studies are presented. They indicated that the personnel are living as if between 'two worlds' - two cultures and core tasks. More radical service innovations require that the personnel clearly see the need for service business development and feel that it can be realised in their company and work. Finally the limitations of our method and practical implications are discussed. We offer our new evaluation approach demonstrated in this paper as a tool to support companies creating better organizational prerequisites for service innovations and business development.",
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Nuutinen, M & Lappalainen, I 2009, Revealing barriers to service innovations in two manufacturing companies: An organizational culture point of view. in KRE Huizingh , S Conn, M Torkkeli & I Bitran (eds), Proceedings of the 2nd ISPIM Innovation Symposium - Stimulating Recovery - The Role of Innovation Management. Lappeenranta University of Technology, Lappeenranta, 2nd ISPIM Innovation Symposium - Stimulating Recovery - The Role of Innovation Management, New York, United States, 7/12/09.

Revealing barriers to service innovations in two manufacturing companies : An organizational culture point of view. / Nuutinen, Maaria; Lappalainen, Inka.

Proceedings of the 2nd ISPIM Innovation Symposium - Stimulating Recovery - The Role of Innovation Management. ed. / K.R.E. Huizingh ; S. Conn; M. Torkkeli; I. Bitran. Lappeenranta : Lappeenranta University of Technology, 2009.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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AB - Many manufacturing companies are searching for better competitiveness or growth in service business. However, there seem to be difficulties in achieving service innovations that significantly promote progress in service business. Our study aimed to research what kind of barriers there might be that prevent more profound service innovations and how they can be overcome. Results based on two case studies are presented. They indicated that the personnel are living as if between 'two worlds' - two cultures and core tasks. More radical service innovations require that the personnel clearly see the need for service business development and feel that it can be realised in their company and work. Finally the limitations of our method and practical implications are discussed. We offer our new evaluation approach demonstrated in this paper as a tool to support companies creating better organizational prerequisites for service innovations and business development.

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KW - organisational service culture

KW - service innovations

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Nuutinen M, Lappalainen I. Revealing barriers to service innovations in two manufacturing companies: An organizational culture point of view. In Huizingh KRE, Conn S, Torkkeli M, Bitran I, editors, Proceedings of the 2nd ISPIM Innovation Symposium - Stimulating Recovery - The Role of Innovation Management. Lappeenranta: Lappeenranta University of Technology. 2009