Abstract
Many manufacturing companies are searching for better
competitiveness or growth in service business. However,
there seem to be difficulties in achieving service
innovations that significantly promote progress in
service business. Our study aimed to research what kind
of barriers there might be that prevent more profound
service innovations and how they can be overcome. Results
based on two case studies are presented. They indicated
that the personnel are living as if between 'two worlds'
- two cultures and core tasks. More radical service
innovations require that the personnel clearly see the
need for service business development and feel that it
can be realised in their company and work. Finally the
limitations of our method and practical implications are
discussed. We offer our new evaluation approach
demonstrated in this paper as a tool to support companies
creating better organizational prerequisites for service
innovations and business development.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 2nd ISPIM Innovation Symposium - Stimulating Recovery - The Role of Innovation Management |
| Editors | K.R.E. Huizingh , S. Conn, M. Torkkeli, I. Bitran |
| Place of Publication | Lappeenranta |
| Publisher | Lappeenranta University of Technology |
| Number of pages | 8 |
| ISBN (Print) | 978-952-214-864-3 |
| Publication status | Published - 2009 |
| MoE publication type | A4 Article in a conference publication |
| Event | 2nd ISPIM Innovation Symposium - Stimulating Recovery - The Role of Innovation Management - New York, United States Duration: 7 Dec 2009 → 9 Dec 2009 |
Conference
| Conference | 2nd ISPIM Innovation Symposium - Stimulating Recovery - The Role of Innovation Management |
|---|---|
| Country/Territory | United States |
| City | New York |
| Period | 7/12/09 → 9/12/09 |
Keywords
- industrial service business
- organisational service culture
- service innovations
- personnel survey
- manufacturing industry
