RFID technology changes FM services deliveries

Kauko Tulla, Pentti Vähä, Tapio Matinmikko, Anne Tolman, Veli Möttönen

Research output: Contribution to journalArticleScientificpeer-review

2 Citations (Scopus)

Abstract

Purpose – The paper aims to give an introduction to radio frequency identification (RFID) technology with near field communication (NFC) to enable users to access content and services with hand‐held devices. It also aims to give a general overview on RFID utilization, its obstacles, diffusion and expected benefits. Some pilot applications are already being used commercially. Finally, it seeks to summarize applications of the technology in the facilties management (FM) industry.

Design/methodology/approach – The paper uses literary research and also interdisciplinary specialist analyses to find out the usage of IT‐based services in the FM field and supply of service providers. Some real pilots have been made and analysed in cooperation with service providers (FM and IT), building owners and building users (customers).

Findings – Mobile phones are heavily used in the FM industry for speech and text messaging (SMS) communications, but usage of other mobile phone services has not been established as a part of operation processes. The exploitation of RFID in FM as well as construction industry seems to be rather low, in fact in an infant stage. Accordingly pilot FM service using RFID technology proved to be very usable.

Research limitations/implications – IT‐based mobile services are common in many countries and in various industries but using a mobile phone as a RFID reader is familiar mostly in Finland (Nokia phone).

Practical implications – The use of RFID/NFC technology in FM and also in the construction industry seems to be very prominent with high potential technology adoption for improving services.

Originality/value – This paper brings forward a quite novel technology application for the FM industry and presents the experiences of real pilot projects.
Original languageEnglish
Pages (from-to)457-468
JournalFacilities
Volume27
Issue number11-12
DOIs
Publication statusPublished - 2009
MoE publication typeA1 Journal article-refereed

Fingerprint

change management
Radio frequency identification (RFID)
radio
management
Mobile phones
industry
construction industry
Construction industry
service provider
Industry
text communication
building owner
Text messaging
pilot project
Finland
exploitation
communication technology
infant
customer
utilization

Keywords

  • Facilities
  • Identification
  • Mobile communication systems
  • Radio frequencies
  • Services

Cite this

Tulla, K., Vähä, P., Matinmikko, T., Tolman, A., & Möttönen, V. (2009). RFID technology changes FM services deliveries. Facilities, 27(11-12), 457-468. https://doi.org/10.1108/02632770910980745
Tulla, Kauko ; Vähä, Pentti ; Matinmikko, Tapio ; Tolman, Anne ; Möttönen, Veli. / RFID technology changes FM services deliveries. In: Facilities. 2009 ; Vol. 27, No. 11-12. pp. 457-468.
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Tulla, K, Vähä, P, Matinmikko, T, Tolman, A & Möttönen, V 2009, 'RFID technology changes FM services deliveries', Facilities, vol. 27, no. 11-12, pp. 457-468. https://doi.org/10.1108/02632770910980745

RFID technology changes FM services deliveries. / Tulla, Kauko; Vähä, Pentti; Matinmikko, Tapio; Tolman, Anne; Möttönen, Veli.

In: Facilities, Vol. 27, No. 11-12, 2009, p. 457-468.

Research output: Contribution to journalArticleScientificpeer-review

TY - JOUR

T1 - RFID technology changes FM services deliveries

AU - Tulla, Kauko

AU - Vähä, Pentti

AU - Matinmikko, Tapio

AU - Tolman, Anne

AU - Möttönen, Veli

PY - 2009

Y1 - 2009

N2 - Purpose – The paper aims to give an introduction to radio frequency identification (RFID) technology with near field communication (NFC) to enable users to access content and services with hand‐held devices. It also aims to give a general overview on RFID utilization, its obstacles, diffusion and expected benefits. Some pilot applications are already being used commercially. Finally, it seeks to summarize applications of the technology in the facilties management (FM) industry.Design/methodology/approach – The paper uses literary research and also interdisciplinary specialist analyses to find out the usage of IT‐based services in the FM field and supply of service providers. Some real pilots have been made and analysed in cooperation with service providers (FM and IT), building owners and building users (customers).Findings – Mobile phones are heavily used in the FM industry for speech and text messaging (SMS) communications, but usage of other mobile phone services has not been established as a part of operation processes. The exploitation of RFID in FM as well as construction industry seems to be rather low, in fact in an infant stage. Accordingly pilot FM service using RFID technology proved to be very usable.Research limitations/implications – IT‐based mobile services are common in many countries and in various industries but using a mobile phone as a RFID reader is familiar mostly in Finland (Nokia phone).Practical implications – The use of RFID/NFC technology in FM and also in the construction industry seems to be very prominent with high potential technology adoption for improving services.Originality/value – This paper brings forward a quite novel technology application for the FM industry and presents the experiences of real pilot projects.

AB - Purpose – The paper aims to give an introduction to radio frequency identification (RFID) technology with near field communication (NFC) to enable users to access content and services with hand‐held devices. It also aims to give a general overview on RFID utilization, its obstacles, diffusion and expected benefits. Some pilot applications are already being used commercially. Finally, it seeks to summarize applications of the technology in the facilties management (FM) industry.Design/methodology/approach – The paper uses literary research and also interdisciplinary specialist analyses to find out the usage of IT‐based services in the FM field and supply of service providers. Some real pilots have been made and analysed in cooperation with service providers (FM and IT), building owners and building users (customers).Findings – Mobile phones are heavily used in the FM industry for speech and text messaging (SMS) communications, but usage of other mobile phone services has not been established as a part of operation processes. The exploitation of RFID in FM as well as construction industry seems to be rather low, in fact in an infant stage. Accordingly pilot FM service using RFID technology proved to be very usable.Research limitations/implications – IT‐based mobile services are common in many countries and in various industries but using a mobile phone as a RFID reader is familiar mostly in Finland (Nokia phone).Practical implications – The use of RFID/NFC technology in FM and also in the construction industry seems to be very prominent with high potential technology adoption for improving services.Originality/value – This paper brings forward a quite novel technology application for the FM industry and presents the experiences of real pilot projects.

KW - Facilities

KW - Identification

KW - Mobile communication systems

KW - Radio frequencies

KW - Services

U2 - 10.1108/02632770910980745

DO - 10.1108/02632770910980745

M3 - Article

VL - 27

SP - 457

EP - 468

JO - Facilities

JF - Facilities

SN - 0263-2772

IS - 11-12

ER -

Tulla K, Vähä P, Matinmikko T, Tolman A, Möttönen V. RFID technology changes FM services deliveries. Facilities. 2009;27(11-12):457-468. https://doi.org/10.1108/02632770910980745