Risk management and service business development

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

Designing attractive and efficient service concepts is a prerequisite of business success. The development of business through service excellence is one way of surviving the competition while increasing service quality and the related customer loyalty. Managing risks is an essential part of service business management. Risks related to, e.g., quality of services, service cost-effectiveness, available resources for service development, and service contracts, need to be taken into account. The traditional emphasis in risk management has focused on protecting the system and its users from the failures in the system. When considering the performance of a system in its larger commercial and political environment, uncertainty may provide opportunities as well as threats. Therefore, it is important that risk management take into consideration both of these aspects of uncertainty. The key research question of this paper is how to develop new service business and at the same time take into account both threats and opportunities related to the new services.

Original languageEnglish
Title of host publicationVTT Symposium on Service Innovation
PublisherVTT Technical Research Centre of Finland
Pages281-290
Number of pages10
ISBN (Electronic)978-951-38-7607-4
ISBN (Print)978-951-3876067
Publication statusPublished - 1 Dec 2011
MoE publication typeA4 Article in a conference publication
EventVTT Symposium on Service Innovation - Espoo, Finland
Duration: 18 Aug 201118 Aug 2011

Publication series

SeriesVTT Symposium
Number271
ISSN0357-9387

Conference

ConferenceVTT Symposium on Service Innovation
CountryFinland
CityEspoo
Period18/08/1118/08/11

Fingerprint

Risk management
Industry
Cost effectiveness
Quality of service
Uncertainty

Cite this

Uusitalo, T., Palomäki, K., & Kupi, E. (2011). Risk management and service business development. In VTT Symposium on Service Innovation (pp. 281-290). VTT Technical Research Centre of Finland. VTT Symposium, No. 271
Uusitalo, Teuvo ; Palomäki, Katariina ; Kupi, Eija. / Risk management and service business development. VTT Symposium on Service Innovation. VTT Technical Research Centre of Finland, 2011. pp. 281-290 (VTT Symposium; No. 271).
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Uusitalo, T, Palomäki, K & Kupi, E 2011, Risk management and service business development. in VTT Symposium on Service Innovation. VTT Technical Research Centre of Finland, VTT Symposium, no. 271, pp. 281-290, VTT Symposium on Service Innovation, Espoo, Finland, 18/08/11.

Risk management and service business development. / Uusitalo, Teuvo; Palomäki, Katariina; Kupi, Eija.

VTT Symposium on Service Innovation. VTT Technical Research Centre of Finland, 2011. p. 281-290 (VTT Symposium; No. 271).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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Uusitalo T, Palomäki K, Kupi E. Risk management and service business development. In VTT Symposium on Service Innovation. VTT Technical Research Centre of Finland. 2011. p. 281-290. (VTT Symposium; No. 271).