Robots are emerging in welfare services, and organizations require information on whether novel technologies are approved among staff. On the basis of technology acceptance theories, this study proposes a model that adds a principled approach to the intention to use care robots. Data of 544 professionals with care robot experience were collected. The use intention was predicted by usefulness, enjoyment, social influence, and attitude. Respondents who found robots useful and accepted by their colleagues were more likely to view robot use as consistent with their personal values. The care robot acceptance model supports consideration of the profession-specific context in robotization.
- robot acceptance model
- social robotics
- technological change
- therapy robots
Turja, T., Aaltonen, I., Taipale, S., & Oksanen, A. (2020). Robot acceptance model for care (RAM-care): A principled approach to the intention to use care robots. Information and Management, 57(5), . https://doi.org/10.1016/j.im.2019.103220