Scaling up service innovations in health care: solving the problem?

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific


    There is an on-going discussion and attempts to improve health care services. We studied the implementation of retail clinics in Finland which can be described as a service innovation attempting to change the system to answer the needs of citizens. The problem is that service innovations have a tendency to stay local. For this, we identified factors needed in service innovation to promote the scaling up process. The results were that the innovation should: 1. Have clear and justified need from the public authorities, health care professionals and citizens 2. Be tested and piloted in local conditions 3. Have scientifically evidence of its impacts 4. Be conceptualised to make it easy to understand and customise to local needs. We argue that management of systems is needed where scaling up is placed in central role and incentives for the municipalities to scale up their service innovation are created.
    Original languageEnglish
    Title of host publicationProceedings from ISPIM Innovation Summit, Brisbane, Australia (2015)
    Subtitle of host publicationChanging the Innovation Landscape
    PublisherInternational Society for Professional Innovation Management ISPIM
    ISBN (Print)978-1-911136-00-2
    Publication statusPublished - 2015
    MoE publication typeB3 Non-refereed article in conference proceedings
    EventISPIM Innovation Summit 2015: Changing the innovation landscape - Brisbane, Australia
    Duration: 6 Dec 20159 Dec 2015


    ConferenceISPIM Innovation Summit 2015
    Abbreviated titleISPIM Brisbane 2015


    • diffusion of innovation
    • scaling up innovations
    • retail clinic
    • health
    • care services
    • service innovations
    • health care innovation
    • preventative care
    • complex health care system


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