Abstract
A new production paradigm consists of collaborative networks, in which, for example, service providers deliver maintenance and design. The transformation from product-centric to service-centric business calls for a new way of business thinking. For a machinery manufacturer, the transformation constitutes a major managerial challenge and is an important strategic choice. The paper describes a novel framework for industrial services addressing key areas of development in a company looking for growth in service business. The framework consists of three main areas: 1) Service business development, 2) e-Maintenance, and 3) Product development. The paper also sketches the areas for further research.
| Original language | English |
|---|---|
| Title of host publication | VTT Symposium on Service Science, Technology and Business |
| Editors | Pentti Vähä, Iiro Salkari, Petteri Alahuhta, Pekka Leviäkangas |
| Publisher | VTT Technical Research Centre of Finland |
| Pages | 21-31 |
| Number of pages | 11 |
| Edition | 253 |
| ISBN (Electronic) | 978-951-38-6330-2 |
| ISBN (Print) | 978-951-38-6329-6 |
| Publication status | Published - 1 Dec 2008 |
| MoE publication type | A4 Article in a conference publication |
| Event | VTT Symposium on Service Science, Technology and Business - Espoo, Finland Duration: 19 Aug 2008 → 19 Aug 2008 |
Publication series
| Series | VTT Symposium |
|---|---|
| Number | 253 |
| ISSN | 0357-9387 |
Conference
| Conference | VTT Symposium on Service Science, Technology and Business |
|---|---|
| Country | Finland |
| City | Espoo |
| Period | 19/08/08 → 19/08/08 |
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Cite this
Kortelainen, H., Ahonen, T., Salkari, I., & Jantunen, E. (2008). Service business development in machinery manufacturing industry: Results from the project Future service concepts - based on diagnostics. In P. Vähä, I. Salkari, P. Alahuhta, & P. Leviäkangas (Eds.), VTT Symposium on Service Science, Technology and Business (253 ed., pp. 21-31). VTT Technical Research Centre of Finland. VTT Symposium, No. 253 http://www.vtt.fi/inf/pdf/symposiums/2008/S253.pdf