Abstract
A new production paradigm consists of collaborative networks, in which, for example, service providers deliver maintenance and design. The transformation from product-centric to service-centric business calls for a new way of business thinking. For a machinery manufacturer, the transformation constitutes a major managerial challenge and is an important strategic choice. The paper describes a novel framework for industrial services addressing key areas of development in a company looking for growth in service business. The framework consists of three main areas: 1) Service business development, 2) e-Maintenance, and 3) Product development. The paper also sketches the areas for further research.
| Original language | English |
|---|---|
| Title of host publication | VTT Symposium on Service Science, Technology and Business |
| Editors | Pentti Vähä, Iiro Salkari, Petteri Alahuhta, Pekka Leviäkangas |
| Publisher | VTT Technical Research Centre of Finland |
| Pages | 21-31 |
| Number of pages | 11 |
| Edition | 253 |
| ISBN (Electronic) | 978-951-38-6330-2 |
| ISBN (Print) | 978-951-38-6329-6 |
| Publication status | Published - 1 Dec 2008 |
| MoE publication type | A4 Article in a conference publication |
| Event | VTT Symposium on Service Science, Technology and Business - Espoo, Finland Duration: 19 Aug 2008 → 19 Aug 2008 |
Publication series
| Series | VTT Symposium |
|---|---|
| Number | 253 |
| ISSN | 0357-9387 |
Conference
| Conference | VTT Symposium on Service Science, Technology and Business |
|---|---|
| Country | Finland |
| City | Espoo |
| Period | 19/08/08 → 19/08/08 |
Fingerprint
Cite this
}
Service business development in machinery manufacturing industry : Results from the project Future service concepts - based on diagnostics. / Kortelainen, Helena; Ahonen, Toni; Salkari, Iiro; Jantunen, Erkki.
VTT Symposium on Service Science, Technology and Business. ed. / Pentti Vähä; Iiro Salkari; Petteri Alahuhta; Pekka Leviäkangas. 253. ed. VTT Technical Research Centre of Finland, 2008. p. 21-31 (VTT Symposium; No. 253).Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review
TY - GEN
T1 - Service business development in machinery manufacturing industry
T2 - Results from the project Future service concepts - based on diagnostics
AU - Kortelainen, Helena
AU - Ahonen, Toni
AU - Salkari, Iiro
AU - Jantunen, Erkki
PY - 2008/12/1
Y1 - 2008/12/1
N2 - A new production paradigm consists of collaborative networks, in which, for example, service providers deliver maintenance and design. The transformation from product-centric to service-centric business calls for a new way of business thinking. For a machinery manufacturer, the transformation constitutes a major managerial challenge and is an important strategic choice. The paper describes a novel framework for industrial services addressing key areas of development in a company looking for growth in service business. The framework consists of three main areas: 1) Service business development, 2) e-Maintenance, and 3) Product development. The paper also sketches the areas for further research.
AB - A new production paradigm consists of collaborative networks, in which, for example, service providers deliver maintenance and design. The transformation from product-centric to service-centric business calls for a new way of business thinking. For a machinery manufacturer, the transformation constitutes a major managerial challenge and is an important strategic choice. The paper describes a novel framework for industrial services addressing key areas of development in a company looking for growth in service business. The framework consists of three main areas: 1) Service business development, 2) e-Maintenance, and 3) Product development. The paper also sketches the areas for further research.
UR - http://www.scopus.com/inward/record.url?scp=63049093653&partnerID=8YFLogxK
M3 - Conference article in proceedings
AN - SCOPUS:63049093653
SN - 978-951-38-6329-6
T3 - VTT Symposium
SP - 21
EP - 31
BT - VTT Symposium on Service Science, Technology and Business
A2 - Vähä, Pentti
A2 - Salkari, Iiro
A2 - Alahuhta, Petteri
A2 - Leviäkangas, Pekka
PB - VTT Technical Research Centre of Finland
ER -