Service business development in machinery manufacturing industry: Results from the project Future service concepts - based on diagnostics

Helena Kortelainen, Toni Ahonen, Iiro Salkari, Erkki Jantunen

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

A new production paradigm consists of collaborative networks, in which, for example, service providers deliver maintenance and design. The transformation from product-centric to service-centric business calls for a new way of business thinking. For a machinery manufacturer, the transformation constitutes a major managerial challenge and is an important strategic choice. The paper describes a novel framework for industrial services addressing key areas of development in a company looking for growth in service business. The framework consists of three main areas: 1) Service business development, 2) e-Maintenance, and 3) Product development. The paper also sketches the areas for further research.

Original languageEnglish
Title of host publicationVTT Symposium on Service Science, Technology and Business
EditorsPentti Vähä, Iiro Salkari, Petteri Alahuhta, Pekka Leviäkangas
PublisherVTT Technical Research Centre of Finland
Pages21-31
Number of pages11
Edition253
ISBN (Electronic)978-951-38-6330-2
ISBN (Print)978-951-38-6329-6
Publication statusPublished - 1 Dec 2008
MoE publication typeA4 Article in a conference publication
EventVTT Symposium on Service Science, Technology and Business - Espoo, Finland
Duration: 19 Aug 200819 Aug 2008

Publication series

SeriesVTT Symposium
Number253
ISSN0357-9387

Conference

ConferenceVTT Symposium on Service Science, Technology and Business
CountryFinland
CityEspoo
Period19/08/0819/08/08

Fingerprint

Machinery
Industry
Product development

Cite this

Kortelainen, H., Ahonen, T., Salkari, I., & Jantunen, E. (2008). Service business development in machinery manufacturing industry: Results from the project Future service concepts - based on diagnostics. In P. Vähä, I. Salkari, P. Alahuhta, & P. Leviäkangas (Eds.), VTT Symposium on Service Science, Technology and Business (253 ed., pp. 21-31). VTT Technical Research Centre of Finland. VTT Symposium, No. 253
Kortelainen, Helena ; Ahonen, Toni ; Salkari, Iiro ; Jantunen, Erkki. / Service business development in machinery manufacturing industry : Results from the project Future service concepts - based on diagnostics. VTT Symposium on Service Science, Technology and Business. editor / Pentti Vähä ; Iiro Salkari ; Petteri Alahuhta ; Pekka Leviäkangas. 253. ed. VTT Technical Research Centre of Finland, 2008. pp. 21-31 (VTT Symposium; No. 253).
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Kortelainen, H, Ahonen, T, Salkari, I & Jantunen, E 2008, Service business development in machinery manufacturing industry: Results from the project Future service concepts - based on diagnostics. in P Vähä, I Salkari, P Alahuhta & P Leviäkangas (eds), VTT Symposium on Service Science, Technology and Business. 253 edn, VTT Technical Research Centre of Finland, VTT Symposium, no. 253, pp. 21-31, VTT Symposium on Service Science, Technology and Business , Espoo, Finland, 19/08/08.

Service business development in machinery manufacturing industry : Results from the project Future service concepts - based on diagnostics. / Kortelainen, Helena; Ahonen, Toni; Salkari, Iiro; Jantunen, Erkki.

VTT Symposium on Service Science, Technology and Business. ed. / Pentti Vähä; Iiro Salkari; Petteri Alahuhta; Pekka Leviäkangas. 253. ed. VTT Technical Research Centre of Finland, 2008. p. 21-31 (VTT Symposium; No. 253).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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Kortelainen H, Ahonen T, Salkari I, Jantunen E. Service business development in machinery manufacturing industry: Results from the project Future service concepts - based on diagnostics. In Vähä P, Salkari I, Alahuhta P, Leviäkangas P, editors, VTT Symposium on Service Science, Technology and Business. 253 ed. VTT Technical Research Centre of Finland. 2008. p. 21-31. (VTT Symposium; No. 253).