Service business development in machinery manufacturing industry: Results from the project Future service concepts - based on diagnostics

Helena Kortelainen, Toni Ahonen, Iiro Salkari, Erkki Jantunen

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    A new production paradigm consists of collaborative networks, in which, for example, service providers deliver maintenance and design. The transformation from product-centric to service-centric business calls for a new way of business thinking. For a machinery manufacturer, the transformation constitutes a major managerial challenge and is an important strategic choice. The paper describes a novel framework for industrial services addressing key areas of development in a company looking for growth in service business. The framework consists of three main areas: 1) Service business development, 2) e-Maintenance, and 3) Product development. The paper also sketches the areas for further research.

    Original languageEnglish
    Title of host publicationVTT Symposium on Service Science, Technology and Business
    EditorsPentti Vähä, Iiro Salkari, Petteri Alahuhta, Pekka Leviäkangas
    PublisherVTT Technical Research Centre of Finland
    Pages21-31
    Number of pages11
    Edition253
    ISBN (Electronic)978-951-38-6330-2
    ISBN (Print)978-951-38-6329-6
    Publication statusPublished - 1 Dec 2008
    MoE publication typeA4 Article in a conference publication
    EventVTT Symposium on Service Science, Technology and Business - Espoo, Finland
    Duration: 19 Aug 200819 Aug 2008

    Publication series

    SeriesVTT Symposium
    Number253
    ISSN0357-9387

    Conference

    ConferenceVTT Symposium on Service Science, Technology and Business
    CountryFinland
    CityEspoo
    Period19/08/0819/08/08

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    Cite this

    Kortelainen, H., Ahonen, T., Salkari, I., & Jantunen, E. (2008). Service business development in machinery manufacturing industry: Results from the project Future service concepts - based on diagnostics. In P. Vähä, I. Salkari, P. Alahuhta, & P. Leviäkangas (Eds.), VTT Symposium on Service Science, Technology and Business (253 ed., pp. 21-31). VTT Technical Research Centre of Finland. VTT Symposium, No. 253 http://www.vtt.fi/inf/pdf/symposiums/2008/S253.pdf