@inproceedings{26fb47ec8fdd4ac58b3ad965a9cfc0d9,
title = "Service business development in machinery manufacturing industry: Results from the project Future service concepts - based on diagnostics",
abstract = "A new production paradigm consists of collaborative networks, in which, for example, service providers deliver maintenance and design. The transformation from product-centric to service-centric business calls for a new way of business thinking. For a machinery manufacturer, the transformation constitutes a major managerial challenge and is an important strategic choice. The paper describes a novel framework for industrial services addressing key areas of development in a company looking for growth in service business. The framework consists of three main areas: 1) Service business development, 2) e-Maintenance, and 3) Product development. The paper also sketches the areas for further research.",
author = "Helena Kortelainen and Toni Ahonen and Iiro Salkari and Erkki Jantunen",
year = "2008",
month = dec,
day = "1",
language = "English",
isbn = "978-951-38-6329-6",
series = "VTT Symposium",
publisher = "VTT Technical Research Centre of Finland",
number = "253",
pages = "21--31",
editor = "Pentti V{\"a}h{\"a} and Iiro Salkari and Petteri Alahuhta and Pekka Levi{\"a}kangas",
booktitle = "VTT Symposium on Service Science, Technology and Business",
address = "Finland",
edition = "253",
note = "VTT Symposium on Service Science, Technology and Business ; Conference date: 19-08-2008 Through 19-08-2008",
}