Service business development in machinery manufacturing industry: Results from the project Future service concepts - based on diagnostics

Helena Kortelainen; Toni Ahonen; Iiro Salkari; Erkki Jantunen

Service business development in machinery manufacturing industry: Results from the project Future service concepts - based on diagnostics

Helena Kortelainen, Toni Ahonen, Iiro Salkari, Erkki Jantunen

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

Abstract

A new production paradigm consists of collaborative networks, in which, for example, service providers deliver maintenance and design. The transformation from product-centric to service-centric business calls for a new way of business thinking. For a machinery manufacturer, the transformation constitutes a major managerial challenge and is an important strategic choice. The paper describes a novel framework for industrial services addressing key areas of development in a company looking for growth in service business. The framework consists of three main areas: 1) Service business development, 2) e-Maintenance, and 3) Product development. The paper also sketches the areas for further research.

Original language	English
Title of host publication	VTT Symposium on Service Science, Technology and Business
Editors	Pentti Vähä, Iiro Salkari, Petteri Alahuhta, Pekka Leviäkangas
Publisher	VTT Technical Research Centre of Finland
Pages	21-31
Number of pages	11
Edition	253
ISBN (Electronic)	978-951-38-6330-2
ISBN (Print)	978-951-38-6329-6
Publication status	Published - 1 Dec 2008
MoE publication type	A4 Article in a conference publication
Event	VTT Symposium on Service Science, Technology and Business - Espoo, Finland Duration: 19 Aug 2008 → 19 Aug 2008

Publication series

Series	VTT Symposium
Number	253
ISSN	0357-9387

Conference

Conference	VTT Symposium on Service Science, Technology and Business
Country	Finland
City	Espoo
Period	19/08/08 → 19/08/08

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Kortelainen, H., Ahonen, T., Salkari, I., & Jantunen, E. (2008). Service business development in machinery manufacturing industry: Results from the project Future service concepts - based on diagnostics. In P. Vähä, I. Salkari, P. Alahuhta, & P. Leviäkangas (Eds.), VTT Symposium on Service Science, Technology and Business (253 ed., pp. 21-31). VTT Technical Research Centre of Finland. VTT Symposium, No. 253 http://www.vtt.fi/inf/pdf/symposiums/2008/S253.pdf

Kortelainen, Helena ; Ahonen, Toni ; Salkari, Iiro ; Jantunen, Erkki. / Service business development in machinery manufacturing industry : Results from the project Future service concepts - based on diagnostics. VTT Symposium on Service Science, Technology and Business. editor / Pentti Vähä ; Iiro Salkari ; Petteri Alahuhta ; Pekka Leviäkangas. 253. ed. VTT Technical Research Centre of Finland, 2008. pp. 21-31 (VTT Symposium; No. 253).

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abstract = "A new production paradigm consists of collaborative networks, in which, for example, service providers deliver maintenance and design. The transformation from product-centric to service-centric business calls for a new way of business thinking. For a machinery manufacturer, the transformation constitutes a major managerial challenge and is an important strategic choice. The paper describes a novel framework for industrial services addressing key areas of development in a company looking for growth in service business. The framework consists of three main areas: 1) Service business development, 2) e-Maintenance, and 3) Product development. The paper also sketches the areas for further research.",

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Kortelainen, H , Ahonen, T, Salkari, I & Jantunen, E 2008, Service business development in machinery manufacturing industry: Results from the project Future service concepts - based on diagnostics. in P Vähä, I Salkari, P Alahuhta & P Leviäkangas (eds), VTT Symposium on Service Science, Technology and Business. 253 edn, VTT Technical Research Centre of Finland, VTT Symposium, no. 253, pp. 21-31, VTT Symposium on Service Science, Technology and Business , Espoo, Finland, 19/08/08. <http://www.vtt.fi/inf/pdf/symposiums/2008/S253.pdf>

Service business development in machinery manufacturing industry : Results from the project Future service concepts - based on diagnostics. / Kortelainen, Helena ; Ahonen, Toni; Salkari, Iiro; Jantunen, Erkki.

VTT Symposium on Service Science, Technology and Business. ed. / Pentti Vähä; Iiro Salkari; Petteri Alahuhta; Pekka Leviäkangas. 253. ed. VTT Technical Research Centre of Finland, 2008. p. 21-31 (VTT Symposium; No. 253).

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

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Kortelainen H , Ahonen T, Salkari I, Jantunen E. Service business development in machinery manufacturing industry: Results from the project Future service concepts - based on diagnostics. In Vähä P, Salkari I, Alahuhta P, Leviäkangas P, editors, VTT Symposium on Service Science, Technology and Business. 253 ed. VTT Technical Research Centre of Finland. 2008. p. 21-31. (VTT Symposium; No. 253).