Service design and development

Marja Toivonen

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

1 Citation (Scopus)
Original languageEnglish
Title of host publicationThe SAGE Encyclopedia of Quality and the Service Economy
EditorsSu Mi Dahlgaard-Park
PublisherSAGE Publications
ISBN (Print)978-1-4522-5672-6
Publication statusPublished - 2015
MoE publication typeD2 Article in professional manuals or guides or professional information systems or text book material

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