Service design and development

Marja Toivonen

Research output: Chapter in Book/Report/Conference proceedingChapter or book articleProfessional

Original languageEnglish
Title of host publicationThe SAGE Encyclopedia of Quality and the Service Economy
EditorsSu Mi Dahlgaard-Park
PublisherSAGE Publications
ISBN (Print)978-1-4522-5672-6
Publication statusPublished - 2015
MoE publication typeD2 Article in professional manuals or guides or professional information systems or text book material

Cite this

Toivonen, M. (2015). Service design and development. In S. M. Dahlgaard-Park (Ed.), The SAGE Encyclopedia of Quality and the Service Economy SAGE Publications.