Service design and development

Marja Toivonen

Research output: Chapter in Book/Report/Conference proceeding › Chapter or book article › Professional

Original language	English
Title of host publication	The SAGE Encyclopedia of Quality and the Service Economy
Editors	Su Mi Dahlgaard-Park
Publisher	SAGE Publications
ISBN (Print)	978-1-4522-5672-6
Publication status	Published - 2015
MoE publication type	D2 Article in professional manuals or guides or professional information systems or text book material

Cite this

@inbook{1c94571f8c2a487f87b283e6ca4f1868,

title = "Service design and development",

author = "Marja Toivonen",

year = "2015",

language = "English",

isbn = "978-1-4522-5672-6",

editor = "Dahlgaard-Park, \{Su Mi \}",

booktitle = "The SAGE Encyclopedia of Quality and the Service Economy",

publisher = "SAGE Publications",

address = "United Kingdom",

}