Service-dominant innovation as a development driver in manufacturing: Case Kemppi

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review


    The service-dominant logic suggests that innovation efforts should
    be focused on serving – that is the application of one’s competences and
    resources for the benefit of another. This paper studies service-dominant
    innovation and its use for developing manufacturing business in the Asian
    century. We use the service-dominant logic to derive a framework of service-dominant innovation as practice and as an outcome. We then use our case study
    of an arc welding equipment manufacturer to make the theoretical framework
    more approachable for practitioners. We characterize service-dominant
    innovation practice as: entrepreneurial search for new beneficial combinations
    of resource application; making value propositions based on beneficiaries’
    experiences; assisting customers and stakeholders in their own value creation;
    and co-constructing complex and dynamic value systems. We further
    characterize service-dominant innovation outcomes as new forms of organizing
    resources for value co-creation. We also discuss implications on developing
    manufacturing and on competition in the Asian century.
    Original languageEnglish
    Title of host publicationProceedings of 6th ISPIM Innovation Symposium: Innovation in the Asian Century
    EditorsK. R. E. Huizingh, S. Conn, M. Torkkeli, I. Bitran
    PublisherInternational Society for Professional Innovation Management ISPIM
    ISBN (Electronic)978-952-265-422-9
    ISBN (Print)978-952-265-423-6
    Publication statusPublished - 2013
    MoE publication typeA4 Article in a conference publication
    Event6th ISPIM Innovation Symposium: Innovation In The Asian Century - Melbourne, Australia
    Duration: 8 Dec 201311 Dec 2013
    Conference number: 6


    Conference6th ISPIM Innovation Symposium


    • innovation
    • service-dominant logic
    • service
    • manufacturing
    • value
    • knowledge economy
    • competitiveness
    • case study
    • welding


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