Service network integration: A case study in manufacturing maintenance services

    Research output: Contribution to journalArticleScientificpeer-review

    Abstract

    Network companies, both business-to-business (B2B) customers and suppliers, focus on their core competences and acquire further resources and expertise from their network partners. In this paper, we combine service-dominant logic (S-D logic) and inter-organisational relationship (IOR) theories in order to extend our understanding of the service network (resource) integration between a manufacturing company, a service provider and other network members. Furthermore, the services outsourcing literature is revisited in order to explore factors affecting resource integration needs. The research process followed in this study comprised two phases, the empirical research (survey) and case study as the main phase. The main research question is "How are the resources of the manufacturing company and the service providers integrated into the networked value-creation process?"
    Original languageEnglish
    Pages (from-to)182-198
    JournalInternational Journal of Services Sciences
    Volume5
    Issue number3-4
    DOIs
    Publication statusPublished - 2015
    MoE publication typeA1 Journal article-refereed

    Fingerprint

    Resources
    Manufacturing
    Service provider
    Manufacturing companies
    Value creation
    Factors
    Service-dominant logic
    Empirical research
    Core competence
    Expertise
    Integrated
    Interorganizational relationships
    Network resources
    Suppliers
    Business-to-business (B2B)
    Process research
    Service outsourcing

    Keywords

    • Vinter-organisational relationships
    • IORs
    • service-dominant logic
    • S-D logic
    • network integration
    • manufacturing maintenance
    • services

    Cite this

    @article{461bedd039b34772aad1d15b77add72c,
    title = "Service network integration: A case study in manufacturing maintenance services",
    abstract = "Network companies, both business-to-business (B2B) customers and suppliers, focus on their core competences and acquire further resources and expertise from their network partners. In this paper, we combine service-dominant logic (S-D logic) and inter-organisational relationship (IOR) theories in order to extend our understanding of the service network (resource) integration between a manufacturing company, a service provider and other network members. Furthermore, the services outsourcing literature is revisited in order to explore factors affecting resource integration needs. The research process followed in this study comprised two phases, the empirical research (survey) and case study as the main phase. The main research question is {"}How are the resources of the manufacturing company and the service providers integrated into the networked value-creation process?{"}",
    keywords = "Vinter-organisational relationships, IORs, service-dominant logic, S-D logic, network integration, manufacturing maintenance, services",
    author = "Tiina Valjakka and Katri Valkokari",
    note = "SDA: SHP: ForIndustry Project code: 104874",
    year = "2015",
    doi = "10.1504/IJSSCI.2015.074216",
    language = "English",
    volume = "5",
    pages = "182--198",
    journal = "International Journal of Services Sciences",
    issn = "1753-1446",
    publisher = "Inderscience Publishers",
    number = "3-4",

    }

    Service network integration : A case study in manufacturing maintenance services. / Valjakka, Tiina; Valkokari, Katri.

    In: International Journal of Services Sciences, Vol. 5, No. 3-4, 2015, p. 182-198.

    Research output: Contribution to journalArticleScientificpeer-review

    TY - JOUR

    T1 - Service network integration

    T2 - A case study in manufacturing maintenance services

    AU - Valjakka, Tiina

    AU - Valkokari, Katri

    N1 - SDA: SHP: ForIndustry Project code: 104874

    PY - 2015

    Y1 - 2015

    N2 - Network companies, both business-to-business (B2B) customers and suppliers, focus on their core competences and acquire further resources and expertise from their network partners. In this paper, we combine service-dominant logic (S-D logic) and inter-organisational relationship (IOR) theories in order to extend our understanding of the service network (resource) integration between a manufacturing company, a service provider and other network members. Furthermore, the services outsourcing literature is revisited in order to explore factors affecting resource integration needs. The research process followed in this study comprised two phases, the empirical research (survey) and case study as the main phase. The main research question is "How are the resources of the manufacturing company and the service providers integrated into the networked value-creation process?"

    AB - Network companies, both business-to-business (B2B) customers and suppliers, focus on their core competences and acquire further resources and expertise from their network partners. In this paper, we combine service-dominant logic (S-D logic) and inter-organisational relationship (IOR) theories in order to extend our understanding of the service network (resource) integration between a manufacturing company, a service provider and other network members. Furthermore, the services outsourcing literature is revisited in order to explore factors affecting resource integration needs. The research process followed in this study comprised two phases, the empirical research (survey) and case study as the main phase. The main research question is "How are the resources of the manufacturing company and the service providers integrated into the networked value-creation process?"

    KW - Vinter-organisational relationships

    KW - IORs

    KW - service-dominant logic

    KW - S-D logic

    KW - network integration

    KW - manufacturing maintenance

    KW - services

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    DO - 10.1504/IJSSCI.2015.074216

    M3 - Article

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    SP - 182

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    JO - International Journal of Services Sciences

    JF - International Journal of Services Sciences

    SN - 1753-1446

    IS - 3-4

    ER -