Service network integration

A case study in manufacturing maintenance services

Research output: Contribution to journalArticleScientificpeer-review

Abstract

Network companies, both business-to-business (B2B) customers and suppliers, focus on their core competences and acquire further resources and expertise from their network partners. In this paper, we combine service-dominant logic (S-D logic) and inter-organisational relationship (IOR) theories in order to extend our understanding of the service network (resource) integration between a manufacturing company, a service provider and other network members. Furthermore, the services outsourcing literature is revisited in order to explore factors affecting resource integration needs. The research process followed in this study comprised two phases, the empirical research (survey) and case study as the main phase. The main research question is "How are the resources of the manufacturing company and the service providers integrated into the networked value-creation process?"
Original languageEnglish
Pages (from-to)182-198
JournalInternational Journal of Services Sciences
Volume5
Issue number3-4
DOIs
Publication statusPublished - 2015
MoE publication typeA1 Journal article-refereed

Fingerprint

Resources
Manufacturing
Service provider
Manufacturing companies
Value creation
Factors
Service-dominant logic
Empirical research
Core competence
Expertise
Integrated
Interorganizational relationships
Network resources
Suppliers
Business-to-business (B2B)
Process research
Service outsourcing

Keywords

  • Vinter-organisational relationships
  • IORs
  • service-dominant logic
  • S-D logic
  • network integration
  • manufacturing maintenance
  • services

Cite this

@article{461bedd039b34772aad1d15b77add72c,
title = "Service network integration: A case study in manufacturing maintenance services",
abstract = "Network companies, both business-to-business (B2B) customers and suppliers, focus on their core competences and acquire further resources and expertise from their network partners. In this paper, we combine service-dominant logic (S-D logic) and inter-organisational relationship (IOR) theories in order to extend our understanding of the service network (resource) integration between a manufacturing company, a service provider and other network members. Furthermore, the services outsourcing literature is revisited in order to explore factors affecting resource integration needs. The research process followed in this study comprised two phases, the empirical research (survey) and case study as the main phase. The main research question is {"}How are the resources of the manufacturing company and the service providers integrated into the networked value-creation process?{"}",
keywords = "Vinter-organisational relationships, IORs, service-dominant logic, S-D logic, network integration, manufacturing maintenance, services",
author = "Tiina Valjakka and Katri Valkokari",
note = "SDA: SHP: ForIndustry Project code: 104874",
year = "2015",
doi = "10.1504/IJSSCI.2015.074216",
language = "English",
volume = "5",
pages = "182--198",
journal = "International Journal of Services Sciences",
issn = "1753-1446",
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}

Service network integration : A case study in manufacturing maintenance services. / Valjakka, Tiina; Valkokari, Katri.

In: International Journal of Services Sciences, Vol. 5, No. 3-4, 2015, p. 182-198.

Research output: Contribution to journalArticleScientificpeer-review

TY - JOUR

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T2 - A case study in manufacturing maintenance services

AU - Valjakka, Tiina

AU - Valkokari, Katri

N1 - SDA: SHP: ForIndustry Project code: 104874

PY - 2015

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N2 - Network companies, both business-to-business (B2B) customers and suppliers, focus on their core competences and acquire further resources and expertise from their network partners. In this paper, we combine service-dominant logic (S-D logic) and inter-organisational relationship (IOR) theories in order to extend our understanding of the service network (resource) integration between a manufacturing company, a service provider and other network members. Furthermore, the services outsourcing literature is revisited in order to explore factors affecting resource integration needs. The research process followed in this study comprised two phases, the empirical research (survey) and case study as the main phase. The main research question is "How are the resources of the manufacturing company and the service providers integrated into the networked value-creation process?"

AB - Network companies, both business-to-business (B2B) customers and suppliers, focus on their core competences and acquire further resources and expertise from their network partners. In this paper, we combine service-dominant logic (S-D logic) and inter-organisational relationship (IOR) theories in order to extend our understanding of the service network (resource) integration between a manufacturing company, a service provider and other network members. Furthermore, the services outsourcing literature is revisited in order to explore factors affecting resource integration needs. The research process followed in this study comprised two phases, the empirical research (survey) and case study as the main phase. The main research question is "How are the resources of the manufacturing company and the service providers integrated into the networked value-creation process?"

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