Service quality and impact on socio-economic benefits: Tools and their applications

Robert Ebner, Risto Kulmala

Research output: Contribution to conferenceOther conference contributionScientific

Original languageEnglish
Publication statusPublished - 2011
MoE publication typeNot Eligible
EventERTICO-TISA meeting: Establishing quality ITS services - what are the necessary activities? - ERTICO, Brussels, Belgium
Duration: 13 Apr 2011 → …

Seminar

SeminarERTICO-TISA meeting
CountryBelgium
CityBrussels
Period13/04/11 → …

Cite this

Ebner, R., & Kulmala, R. (2011). Service quality and impact on socio-economic benefits: Tools and their applications. ERTICO-TISA meeting, Brussels, Belgium.
Ebner, Robert ; Kulmala, Risto. / Service quality and impact on socio-economic benefits : Tools and their applications. ERTICO-TISA meeting, Brussels, Belgium.
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title = "Service quality and impact on socio-economic benefits: Tools and their applications",
author = "Robert Ebner and Risto Kulmala",
note = "CA2: TK302 CA: Cluster3; ERTICO-TISA meeting : Establishing quality ITS services - what are the necessary activities? ; Conference date: 13-04-2011",
year = "2011",
language = "English",

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Ebner, R & Kulmala, R 2011, 'Service quality and impact on socio-economic benefits: Tools and their applications' ERTICO-TISA meeting, Brussels, Belgium, 13/04/11, .

Service quality and impact on socio-economic benefits : Tools and their applications. / Ebner, Robert; Kulmala, Risto.

2011. ERTICO-TISA meeting, Brussels, Belgium.

Research output: Contribution to conferenceOther conference contributionScientific

TY - CONF

T1 - Service quality and impact on socio-economic benefits

T2 - Tools and their applications

AU - Ebner, Robert

AU - Kulmala, Risto

N1 - CA2: TK302 CA: Cluster3

PY - 2011

Y1 - 2011

M3 - Other conference contribution

ER -

Ebner R, Kulmala R. Service quality and impact on socio-economic benefits: Tools and their applications. 2011. ERTICO-TISA meeting, Brussels, Belgium.