Services, open innovation and intellectual property

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review


    This paper describes findings from an interview study that focused on knowledge and intellectual property (IP) management in the development of service innovations with external actors. A few studies are available in literature on the protection of knowledge and innovation in service business, but aspects relating to open innovation are scarce in these. Our research question is therefore: How do service firms manage their knowledge and IP in the development of innovations with external actors? A qualitative multiple case study approach with semi-structured interviews with 14 service organizations was used in the study. The findings show that open innovation as such is actively used in service firms, and various forms of knowledge and IP management are linked to it. The result means that service companies and service innovations cannot be considered a unified group: it is necessary to understand the specific type of service and then consider the management of IP and open innovation for this type of service.
    Original languageEnglish
    Title of host publicationVTT Symposium on Service Innovation
    Place of PublicationEspoo
    PublisherVTT Technical Research Centre of Finland
    Publication statusPublished - 2011
    MoE publication typeA4 Article in a conference publication
    EventVTT Symposium on Service Innovation - Espoo, Finland
    Duration: 18 Aug 201118 Aug 2011

    Publication series

    SeriesVTT Symposium


    ConferenceVTT Symposium on Service Innovation


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