Servitization and non-technological innovation in Finnish manufacturing establishments

Robert van der Have

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review


    Several researchers have recently argued that manufacturing companies can stave off price competition, increase margins and retain customers by combining services to their product offerings, and that their users and clients are important sources of this type of non-technological renewal. To date, however, there exists very scarce systematic evidence for these claims. In our explorative survey study, we investigate firstly the generality of such non-technological forms of innovation and renewal in Finnish manufacturing establishments across various industries, including both product- and processoriented industries. Secondly, we contribute by examining potential enablers of service innovation. The findings show that 20 to 30 % of manufacturers are actively engaged in the process of servitization.
    Original languageEnglish
    Title of host publicationVTT Symposium on Service Innovation
    Place of PublicationEspoo
    PublisherVTT Technical Research Centre of Finland
    Publication statusPublished - 2011
    MoE publication typeA4 Article in a conference publication
    EventVTT Symposium on Service Innovation - Espoo, Finland
    Duration: 18 Aug 201118 Aug 2011

    Publication series

    SeriesVTT Symposium


    ConferenceVTT Symposium on Service Innovation


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