TY - GEN
T1 - Servitization and non-technological innovation in Finnish manufacturing establishments
AU - van der Have, Robert
PY - 2011
Y1 - 2011
N2 - Several researchers have recently argued that
manufacturing companies can stave off
price competition, increase margins and retain customers
by combining services to their
product offerings, and that their users and clients are
important sources of this type of
non-technological renewal. To date, however, there exists
very scarce systematic evidence
for these claims. In our explorative survey study, we
investigate firstly the generality
of such non-technological forms of innovation and renewal
in Finnish manufacturing
establishments across various industries, including both
product- and processoriented
industries. Secondly, we contribute by examining
potential enablers of service
innovation. The findings show that 20 to 30 % of
manufacturers are actively engaged in
the process of servitization.
AB - Several researchers have recently argued that
manufacturing companies can stave off
price competition, increase margins and retain customers
by combining services to their
product offerings, and that their users and clients are
important sources of this type of
non-technological renewal. To date, however, there exists
very scarce systematic evidence
for these claims. In our explorative survey study, we
investigate firstly the generality
of such non-technological forms of innovation and renewal
in Finnish manufacturing
establishments across various industries, including both
product- and processoriented
industries. Secondly, we contribute by examining
potential enablers of service
innovation. The findings show that 20 to 30 % of
manufacturers are actively engaged in
the process of servitization.
M3 - Conference article in proceedings
T3 - VTT Symposium
SP - 197
EP - 207
BT - VTT Symposium on Service Innovation
PB - VTT Technical Research Centre of Finland
CY - Espoo
T2 - VTT Symposium on Service Innovation
Y2 - 18 August 2011 through 18 August 2011
ER -
