Servitization and non-technological innovation in Finnish manufacturing establishments

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

Several researchers have recently argued that manufacturing companies can stave off price competition, increase margins and retain customers by combining services to their product offerings, and that their users and clients are important sources of this type of non-technological renewal. To date, however, there exists very scarce systematic evidence for these claims. In our explorative survey study, we investigate firstly the generality of such non-technological forms of innovation and renewal in Finnish manufacturing establishments across various industries, including both product- and processoriented industries. Secondly, we contribute by examining potential enablers of service innovation. The findings show that 20 to 30 % of manufacturers are actively engaged in the process of servitization.
Original languageEnglish
Title of host publicationVTT Symposium on Service Innovation
Place of PublicationEspoo
PublisherVTT Technical Research Centre of Finland
Pages197-207
Publication statusPublished - 2011
MoE publication typeA4 Article in a conference publication
EventVTT Symposium on Service Innovation - Espoo, Finland
Duration: 18 Aug 201118 Aug 2011

Publication series

SeriesVTT Symposium
Number271
ISSN0357-9387

Conference

ConferenceVTT Symposium on Service Innovation
CountryFinland
CityEspoo
Period18/08/1118/08/11

Fingerprint

Manufacturing
Industry
Renewal
Service economy
Innovation
Service innovation
Enablers
Manufacturing companies
Margin
Price competition

Cite this

van der Have, R. (2011). Servitization and non-technological innovation in Finnish manufacturing establishments. In VTT Symposium on Service Innovation (pp. 197-207). Espoo: VTT Technical Research Centre of Finland. VTT Symposium, No. 271
van der Have, Robert. / Servitization and non-technological innovation in Finnish manufacturing establishments. VTT Symposium on Service Innovation. Espoo : VTT Technical Research Centre of Finland, 2011. pp. 197-207 (VTT Symposium; No. 271).
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van der Have, R 2011, Servitization and non-technological innovation in Finnish manufacturing establishments. in VTT Symposium on Service Innovation. VTT Technical Research Centre of Finland, Espoo, VTT Symposium, no. 271, pp. 197-207, VTT Symposium on Service Innovation, Espoo, Finland, 18/08/11.

Servitization and non-technological innovation in Finnish manufacturing establishments. / van der Have, Robert.

VTT Symposium on Service Innovation. Espoo : VTT Technical Research Centre of Finland, 2011. p. 197-207 (VTT Symposium; No. 271).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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van der Have R. Servitization and non-technological innovation in Finnish manufacturing establishments. In VTT Symposium on Service Innovation. Espoo: VTT Technical Research Centre of Finland. 2011. p. 197-207. (VTT Symposium; No. 271).