Setting up preconditions for long-term customer satisfaction by means of "open building"

Pertti Lahdenperä; Ulpu Tiuri

Setting up preconditions for long-term customer satisfaction by means of "open building"

VTT Technical Research Centre of Finland

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific

Original language	English
Title of host publication	Customer Satisfaction: A Focus for Research and Practice in Construction
Editors	R.D. Hindle, P.A. Bowen
Publisher	International Council for Building Research Studies and Documentation CIB
Edition	cd-rom
Publication status	Published - 1999
MoE publication type	B3 Non-refereed article in conference proceedings
Event	CIB W55 & W65 Joint Triennial Symposium: Customer Satisfaction: A focus for research & practice - Cape town, South Africa Duration: 5 Sept 1999 → 10 Sept 1999

Publication series

Series	CIB Publication
Number	234

Conference

Conference	CIB W55 & W65 Joint Triennial Symposium
Country/Territory	South Africa
City	Cape town
Period	5/09/99 → 10/09/99

Access to Document

http://www.irbnet.de/daten/iconda/CIB3380.pdf

Cite this

Lahdenperä, P., & Tiuri, U. (1999). Setting up preconditions for long-term customer satisfaction by means of "open building". In R. D. Hindle, & P. A. Bowen (Eds.), Customer Satisfaction: A Focus for Research and Practice in Construction (cd-rom ed.). International Council for Building Research Studies and Documentation CIB. http://www.irbnet.de/daten/iconda/CIB3380.pdf

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author = "Pertti Lahdenper{\"a} and Ulpu Tiuri",

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series = "CIB Publication",

publisher = "International Council for Building Research Studies and Documentation CIB",

number = "234",

editor = "R.D. Hindle and P.A. Bowen",

booktitle = "Customer Satisfaction: A Focus for Research and Practice in Construction",

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Lahdenperä, P & Tiuri, U 1999, Setting up preconditions for long-term customer satisfaction by means of "open building". in RD Hindle & PA Bowen (eds), Customer Satisfaction: A Focus for Research and Practice in Construction. cd-rom edn, International Council for Building Research Studies and Documentation CIB, CIB Publication, no. 234, CIB W55 & W65 Joint Triennial Symposium, Cape town, South Africa, 5/09/99. <http://www.irbnet.de/daten/iconda/CIB3380.pdf>

Setting up preconditions for long-term customer satisfaction by means of "open building". / Lahdenperä, Pertti; Tiuri, Ulpu.
Customer Satisfaction: A Focus for Research and Practice in Construction. ed. / R.D. Hindle; P.A. Bowen. cd-rom. ed. International Council for Building Research Studies and Documentation CIB, 1999. (CIB Publication; No. 234).

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific

TY - GEN

T1 - Setting up preconditions for long-term customer satisfaction by means of "open building"

AU - Lahdenperä, Pertti

AU - Tiuri, Ulpu

PY - 1999

Y1 - 1999

M3 - Conference article in proceedings

T3 - CIB Publication

BT - Customer Satisfaction: A Focus for Research and Practice in Construction

A2 - Hindle, R.D.

A2 - Bowen, P.A.

PB - International Council for Building Research Studies and Documentation CIB

T2 - CIB W55 & W65 Joint Triennial Symposium

Y2 - 5 September 1999 through 10 September 1999

ER -