Setting up preconditions for long-term customer satisfaction by means of "open building"

Pertti Lahdenperä, Ulpu Tiuri

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

Original languageEnglish
Title of host publicationCustomer Satisfaction: A Focus for Research and Practice in Construction
EditorsR.D. Hindle, P.A. Bowen
Editioncd-rom
Publication statusPublished - 1999
MoE publication typeB3 Non-refereed article in conference proceedings
EventCIB W55 & W65 Joint Triennial Symposium: Customer Satisfaction: A focus for research & practice - Cape town, South Africa
Duration: 5 Sep 199910 Sep 1999

Publication series

SeriesCIB Publication
Number234

Conference

ConferenceCIB W55 & W65 Joint Triennial Symposium
CountrySouth Africa
CityCape town
Period5/09/9910/09/99

Cite this

Lahdenperä, P., & Tiuri, U. (1999). Setting up preconditions for long-term customer satisfaction by means of "open building". In R. D. Hindle, & P. A. Bowen (Eds.), Customer Satisfaction: A Focus for Research and Practice in Construction (cd-rom ed.). CIB Publication, No. 234
Lahdenperä, Pertti ; Tiuri, Ulpu. / Setting up preconditions for long-term customer satisfaction by means of "open building". Customer Satisfaction: A Focus for Research and Practice in Construction. editor / R.D. Hindle ; P.A. Bowen. cd-rom. ed. 1999. (CIB Publication; No. 234).
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Lahdenperä, P & Tiuri, U 1999, Setting up preconditions for long-term customer satisfaction by means of "open building". in RD Hindle & PA Bowen (eds), Customer Satisfaction: A Focus for Research and Practice in Construction. cd-rom edn, CIB Publication, no. 234, CIB W55 & W65 Joint Triennial Symposium, Cape town, South Africa, 5/09/99.

Setting up preconditions for long-term customer satisfaction by means of "open building". / Lahdenperä, Pertti; Tiuri, Ulpu.

Customer Satisfaction: A Focus for Research and Practice in Construction. ed. / R.D. Hindle; P.A. Bowen. cd-rom. ed. 1999. (CIB Publication; No. 234).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

TY - GEN

T1 - Setting up preconditions for long-term customer satisfaction by means of "open building"

AU - Lahdenperä, Pertti

AU - Tiuri, Ulpu

PY - 1999

Y1 - 1999

M3 - Conference article in proceedings

T3 - CIB Publication

BT - Customer Satisfaction: A Focus for Research and Practice in Construction

A2 - Hindle, R.D.

A2 - Bowen, P.A.

ER -

Lahdenperä P, Tiuri U. Setting up preconditions for long-term customer satisfaction by means of "open building". In Hindle RD, Bowen PA, editors, Customer Satisfaction: A Focus for Research and Practice in Construction. cd-rom ed. 1999. (CIB Publication; No. 234).