Abstract
| Original language | English |
|---|---|
| Title of host publication | Social Robotics - 9th International Conference, ICSR 2017, Proceedings |
| Editors | Kenji Suzuki, Hongsheng He, Abderrahmane Kheddar, Eiichi Yoshida, Friederike Eyssel, Shuzhi Sam Ge, John-John Cabibihan |
| Publisher | Springer |
| Pages | 485-494 |
| Number of pages | 10 |
| Volume | 10652 |
| ISBN (Print) | 78-3-319-70021-2, 978-3-319-70022-9 |
| DOIs | |
| Publication status | Published - 1 Jan 2017 |
| MoE publication type | A4 Article in a conference publication |
| Event | 9th International Conference on Social Robotics, ICSR 2017 - Tsukuba, Japan Duration: 22 Nov 2017 → 24 Nov 2017 |
Publication series
| Series | Lecture Notes in Computer Science |
|---|---|
| Volume | 10652 LNAI |
| ISSN | 0302-9743 |
Conference
| Conference | 9th International Conference on Social Robotics, ICSR 2017 |
|---|---|
| Abbreviated title | ICSR 2017 |
| Country | Japan |
| City | Tsukuba |
| Period | 22/11/17 → 24/11/17 |
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Keywords
- shopping mall robots
- retailers
- shopping mall managers
- business perspective
- social robots
- Pepper
Cite this
}
Shopping Mall Robots - Opportunities and Constraints from the Retailer and Manager Perspective. / Niemelä, Marketta; Heikkilä, Päivi; Lammi, Hanna; Oksman, Virpi.
Social Robotics - 9th International Conference, ICSR 2017, Proceedings. ed. / Kenji Suzuki; Hongsheng He; Abderrahmane Kheddar; Eiichi Yoshida; Friederike Eyssel; Shuzhi Sam Ge; John-John Cabibihan. Vol. 10652 Springer, 2017. p. 485-494 (Lecture Notes in Computer Science, Vol. 10652 LNAI).Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review
TY - GEN
T1 - Shopping Mall Robots - Opportunities and Constraints from the Retailer and Manager Perspective
AU - Niemelä, Marketta
AU - Heikkilä, Päivi
AU - Lammi, Hanna
AU - Oksman, Virpi
N1 - SDA: MIP: Design for Life Project code: 105923
PY - 2017/1/1
Y1 - 2017/1/1
N2 - Social service robots are gradually entering into shopping malls to provide guidance and information services to the consumer customers. Earlier literature has reported that usually consumers response positively to these robots. Less is known about how do retailers and other business actors in the shopping mall perceive the robots. We present results of an interview study carried out with eight retailers and other service providers in a shopping mall, and three shopping mall managers. The results provide insight into their views about potential application roles of social service robot in the mall: what kind of services the robot could provide to customers besides guiding and information providing, and what kind of opportunities, requirements and constraints a shopping mall sets as a business environment for robot developers and service providers. The capability of the robot to emotionally engage with the customers was seen highly potential in shopping business but balancing entertainment with utility functions is crucial. A Pepper robot was used as a demonstrative platform in the study.
AB - Social service robots are gradually entering into shopping malls to provide guidance and information services to the consumer customers. Earlier literature has reported that usually consumers response positively to these robots. Less is known about how do retailers and other business actors in the shopping mall perceive the robots. We present results of an interview study carried out with eight retailers and other service providers in a shopping mall, and three shopping mall managers. The results provide insight into their views about potential application roles of social service robot in the mall: what kind of services the robot could provide to customers besides guiding and information providing, and what kind of opportunities, requirements and constraints a shopping mall sets as a business environment for robot developers and service providers. The capability of the robot to emotionally engage with the customers was seen highly potential in shopping business but balancing entertainment with utility functions is crucial. A Pepper robot was used as a demonstrative platform in the study.
KW - shopping mall robots
KW - retailers
KW - shopping mall managers
KW - business perspective
KW - social robots
KW - Pepper
UR - http://www.scopus.com/inward/record.url?scp=85035815631&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-70022-9_48
DO - 10.1007/978-3-319-70022-9_48
M3 - Conference article in proceedings
SN - 78-3-319-70021-2
SN - 978-3-319-70022-9
VL - 10652
T3 - Lecture Notes in Computer Science
SP - 485
EP - 494
BT - Social Robotics - 9th International Conference, ICSR 2017, Proceedings
A2 - Suzuki, Kenji
A2 - He, Hongsheng
A2 - Kheddar, Abderrahmane
A2 - Yoshida, Eiichi
A2 - Eyssel, Friederike
A2 - Ge, Shuzhi Sam
A2 - Cabibihan, John-John
PB - Springer
ER -