Should it be automatic or manual: The occupant's perspective on the design of domestic control systems

Sami Karjalainen (Corresponding Author)

    Research output: Contribution to journalArticleScientificpeer-review

    24 Citations (Scopus)

    Abstract

    The level of automation is one of the central issues in designing control systems. Occupant attitudes towards different levels of automation in domestic control systems were studied using a qualitative interview method. The following systems were considered: (1) control of indoor thermal environment, (2) peak load management, and (3) own energy production. For each system, four solutions representing different levels of automation were created. The interviewees gave comments on the solutions and chose the alternatives they preferred. The results show that decisions on the level of automation should be made carefully, taking account of the special qualities of each system without neglecting the individual differences between users. Full automation is not suitable for systems that considerably affect indoor environmental comfort. The interviews revealed a large amount of mistrust towards automation. An important question is how to improve the level of trust between the occupants and automation, i.e. how to make the occupants trust the automation in cases where better results would be gained through the utilisation of automation. The following system characteristics may potentially improve the level of trust: (1) carefully chosen level of automation, (2) predictability, transparency and feedback, (3) simplicity and usability and (4) suitability for everyday life.
    Original languageEnglish
    Pages (from-to)119-126
    Number of pages7
    JournalEnergy and Buildings
    Volume65
    DOIs
    Publication statusPublished - 2013
    MoE publication typeA1 Journal article-refereed

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    Automation
    Control systems
    Transparency
    Feedback

    Keywords

    • domestic automation
    • individual control
    • level of automation
    • manula control
    • peak load management
    • Own energy production
    • individual differences
    • qaulitative interview study
    • thermal comfort
    • trust in automation

    Cite this

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    title = "Should it be automatic or manual: The occupant's perspective on the design of domestic control systems",
    abstract = "The level of automation is one of the central issues in designing control systems. Occupant attitudes towards different levels of automation in domestic control systems were studied using a qualitative interview method. The following systems were considered: (1) control of indoor thermal environment, (2) peak load management, and (3) own energy production. For each system, four solutions representing different levels of automation were created. The interviewees gave comments on the solutions and chose the alternatives they preferred. The results show that decisions on the level of automation should be made carefully, taking account of the special qualities of each system without neglecting the individual differences between users. Full automation is not suitable for systems that considerably affect indoor environmental comfort. The interviews revealed a large amount of mistrust towards automation. An important question is how to improve the level of trust between the occupants and automation, i.e. how to make the occupants trust the automation in cases where better results would be gained through the utilisation of automation. The following system characteristics may potentially improve the level of trust: (1) carefully chosen level of automation, (2) predictability, transparency and feedback, (3) simplicity and usability and (4) suitability for everyday life.",
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    author = "Sami Karjalainen",
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    Should it be automatic or manual : The occupant's perspective on the design of domestic control systems. / Karjalainen, Sami (Corresponding Author).

    In: Energy and Buildings, Vol. 65, 2013, p. 119-126.

    Research output: Contribution to journalArticleScientificpeer-review

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    AB - The level of automation is one of the central issues in designing control systems. Occupant attitudes towards different levels of automation in domestic control systems were studied using a qualitative interview method. The following systems were considered: (1) control of indoor thermal environment, (2) peak load management, and (3) own energy production. For each system, four solutions representing different levels of automation were created. The interviewees gave comments on the solutions and chose the alternatives they preferred. The results show that decisions on the level of automation should be made carefully, taking account of the special qualities of each system without neglecting the individual differences between users. Full automation is not suitable for systems that considerably affect indoor environmental comfort. The interviews revealed a large amount of mistrust towards automation. An important question is how to improve the level of trust between the occupants and automation, i.e. how to make the occupants trust the automation in cases where better results would be gained through the utilisation of automation. The following system characteristics may potentially improve the level of trust: (1) carefully chosen level of automation, (2) predictability, transparency and feedback, (3) simplicity and usability and (4) suitability for everyday life.

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