Simulation Tool Development to Support Customer-Supplier Relationship for CBM Services

Giuseppe Ferri, Luca Fumagalli, Erkki Jantunen, Riku Salokangas, Marco Macchi

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

1 Citation (Scopus)

Abstract

Nowadays companies, whose mission is to provide maintenance services to support production equipment built by different product vendors, progressively tend to focus on services based on Condition Based Maintenance (CBM). This can be considered a consequence of the availability of ICT components as new remote hardware devices (i.e. smart sensors) and software tools (i.e. for diagnostics and prognostics): these components may play a fundamental role for the development of CBM in the set of services provided by maintenance service providers. In this context, it is interesting to evaluate new technical solutions, such as CBM based solutions, their technical advantages and subsequent benefits, identifying CBM as a relevant leverage to improve a maintenance service contract. This paper focuses on the supporting modelling tools that can be of help in order to assess the technical and economic benefits that a CBM service can provide. Thanks to such supporting tools, it is possible to model the CBM adoption in a maintenance service contract, to optimize it and to estimate the resulting benefits, besides the costs. In a few words, it is possible to set up a CBM service and evaluate its impact for the client company that decides to use it. The paper presents the literature background, in order to demonstrate the usefulness of CBM in the scope of maintenance service provision. Afterwards, modelling tools, which can assist in evaluating the benefits of maintenance services, are discussed: a major focus is on simulation tools, having specific concern to the system dynamics as modelling technique. In this paper a tool is proposed; this tool provides empirical evidence of the use of systems dynamics as a technique promising for supporting the evaluation of technical and economic benefits of CBM in a service contract.
Original languageEnglish
Title of host publicationProceedings of the 11th International Probabilistic Safety Assessment and Management Conference & The Annual European Safety and Reliability Conference
Subtitle of host publicationPSAM11 ESREL 2012
Volume1
Publication statusPublished - 2012
MoE publication typeA4 Article in a conference publication
Event11th International Probabilistic Safety Assessment and Management Conference and The Annual European Safety and Reliability Conference, PSAM11 & ESREL 2012 - Helsinki, Finland
Duration: 25 Jun 201229 Jun 2012

Conference

Conference11th International Probabilistic Safety Assessment and Management Conference and The Annual European Safety and Reliability Conference, PSAM11 & ESREL 2012
CountryFinland
CityHelsinki
Period25/06/1229/06/12

Fingerprint

Dynamical systems
Smart sensors
Economics
Byproducts
Industry
Availability
Hardware
Costs

Keywords

  • maintenance services
  • CBM policy
  • reliability modelling
  • system dynamics simulation

Cite this

Ferri, G., Fumagalli, L., Jantunen, E., Salokangas, R., & Macchi, M. (2012). Simulation Tool Development to Support Customer-Supplier Relationship for CBM Services. In Proceedings of the 11th International Probabilistic Safety Assessment and Management Conference & The Annual European Safety and Reliability Conference: PSAM11 ESREL 2012 (Vol. 1)
Ferri, Giuseppe ; Fumagalli, Luca ; Jantunen, Erkki ; Salokangas, Riku ; Macchi, Marco. / Simulation Tool Development to Support Customer-Supplier Relationship for CBM Services. Proceedings of the 11th International Probabilistic Safety Assessment and Management Conference & The Annual European Safety and Reliability Conference: PSAM11 ESREL 2012. Vol. 1 2012.
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title = "Simulation Tool Development to Support Customer-Supplier Relationship for CBM Services",
abstract = "Nowadays companies, whose mission is to provide maintenance services to support production equipment built by different product vendors, progressively tend to focus on services based on Condition Based Maintenance (CBM). This can be considered a consequence of the availability of ICT components as new remote hardware devices (i.e. smart sensors) and software tools (i.e. for diagnostics and prognostics): these components may play a fundamental role for the development of CBM in the set of services provided by maintenance service providers. In this context, it is interesting to evaluate new technical solutions, such as CBM based solutions, their technical advantages and subsequent benefits, identifying CBM as a relevant leverage to improve a maintenance service contract. This paper focuses on the supporting modelling tools that can be of help in order to assess the technical and economic benefits that a CBM service can provide. Thanks to such supporting tools, it is possible to model the CBM adoption in a maintenance service contract, to optimize it and to estimate the resulting benefits, besides the costs. In a few words, it is possible to set up a CBM service and evaluate its impact for the client company that decides to use it. The paper presents the literature background, in order to demonstrate the usefulness of CBM in the scope of maintenance service provision. Afterwards, modelling tools, which can assist in evaluating the benefits of maintenance services, are discussed: a major focus is on simulation tools, having specific concern to the system dynamics as modelling technique. In this paper a tool is proposed; this tool provides empirical evidence of the use of systems dynamics as a technique promising for supporting the evaluation of technical and economic benefits of CBM in a service contract.",
keywords = "maintenance services, CBM policy, reliability modelling, system dynamics simulation",
author = "Giuseppe Ferri and Luca Fumagalli and Erkki Jantunen and Riku Salokangas and Marco Macchi",
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Ferri, G, Fumagalli, L, Jantunen, E, Salokangas, R & Macchi, M 2012, Simulation Tool Development to Support Customer-Supplier Relationship for CBM Services. in Proceedings of the 11th International Probabilistic Safety Assessment and Management Conference & The Annual European Safety and Reliability Conference: PSAM11 ESREL 2012. vol. 1, 11th International Probabilistic Safety Assessment and Management Conference and The Annual European Safety and Reliability Conference, PSAM11 & ESREL 2012, Helsinki, Finland, 25/06/12.

Simulation Tool Development to Support Customer-Supplier Relationship for CBM Services. / Ferri, Giuseppe; Fumagalli, Luca; Jantunen, Erkki; Salokangas, Riku; Macchi, Marco.

Proceedings of the 11th International Probabilistic Safety Assessment and Management Conference & The Annual European Safety and Reliability Conference: PSAM11 ESREL 2012. Vol. 1 2012.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

TY - GEN

T1 - Simulation Tool Development to Support Customer-Supplier Relationship for CBM Services

AU - Ferri, Giuseppe

AU - Fumagalli, Luca

AU - Jantunen, Erkki

AU - Salokangas, Riku

AU - Macchi, Marco

N1 - Project code: 70346

PY - 2012

Y1 - 2012

N2 - Nowadays companies, whose mission is to provide maintenance services to support production equipment built by different product vendors, progressively tend to focus on services based on Condition Based Maintenance (CBM). This can be considered a consequence of the availability of ICT components as new remote hardware devices (i.e. smart sensors) and software tools (i.e. for diagnostics and prognostics): these components may play a fundamental role for the development of CBM in the set of services provided by maintenance service providers. In this context, it is interesting to evaluate new technical solutions, such as CBM based solutions, their technical advantages and subsequent benefits, identifying CBM as a relevant leverage to improve a maintenance service contract. This paper focuses on the supporting modelling tools that can be of help in order to assess the technical and economic benefits that a CBM service can provide. Thanks to such supporting tools, it is possible to model the CBM adoption in a maintenance service contract, to optimize it and to estimate the resulting benefits, besides the costs. In a few words, it is possible to set up a CBM service and evaluate its impact for the client company that decides to use it. The paper presents the literature background, in order to demonstrate the usefulness of CBM in the scope of maintenance service provision. Afterwards, modelling tools, which can assist in evaluating the benefits of maintenance services, are discussed: a major focus is on simulation tools, having specific concern to the system dynamics as modelling technique. In this paper a tool is proposed; this tool provides empirical evidence of the use of systems dynamics as a technique promising for supporting the evaluation of technical and economic benefits of CBM in a service contract.

AB - Nowadays companies, whose mission is to provide maintenance services to support production equipment built by different product vendors, progressively tend to focus on services based on Condition Based Maintenance (CBM). This can be considered a consequence of the availability of ICT components as new remote hardware devices (i.e. smart sensors) and software tools (i.e. for diagnostics and prognostics): these components may play a fundamental role for the development of CBM in the set of services provided by maintenance service providers. In this context, it is interesting to evaluate new technical solutions, such as CBM based solutions, their technical advantages and subsequent benefits, identifying CBM as a relevant leverage to improve a maintenance service contract. This paper focuses on the supporting modelling tools that can be of help in order to assess the technical and economic benefits that a CBM service can provide. Thanks to such supporting tools, it is possible to model the CBM adoption in a maintenance service contract, to optimize it and to estimate the resulting benefits, besides the costs. In a few words, it is possible to set up a CBM service and evaluate its impact for the client company that decides to use it. The paper presents the literature background, in order to demonstrate the usefulness of CBM in the scope of maintenance service provision. Afterwards, modelling tools, which can assist in evaluating the benefits of maintenance services, are discussed: a major focus is on simulation tools, having specific concern to the system dynamics as modelling technique. In this paper a tool is proposed; this tool provides empirical evidence of the use of systems dynamics as a technique promising for supporting the evaluation of technical and economic benefits of CBM in a service contract.

KW - maintenance services

KW - CBM policy

KW - reliability modelling

KW - system dynamics simulation

M3 - Conference article in proceedings

SN - 978-1-62276-436-5

VL - 1

BT - Proceedings of the 11th International Probabilistic Safety Assessment and Management Conference & The Annual European Safety and Reliability Conference

ER -

Ferri G, Fumagalli L, Jantunen E, Salokangas R, Macchi M. Simulation Tool Development to Support Customer-Supplier Relationship for CBM Services. In Proceedings of the 11th International Probabilistic Safety Assessment and Management Conference & The Annual European Safety and Reliability Conference: PSAM11 ESREL 2012. Vol. 1. 2012