Simulation Tool Development to Support Customer-Supplier Relationship for CBM Services

Giuseppe Ferri, Luca Fumagalli, Erkki Jantunen, Riku Salokangas, Marco Macchi

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    2 Citations (Scopus)

    Abstract

    Nowadays companies, whose mission is to provide maintenance services to support production equipment built by different product vendors, progressively tend to focus on services based on Condition Based Maintenance (CBM). This can be considered a consequence of the availability of ICT components as new remote hardware devices (i.e. smart sensors) and software tools (i.e. for diagnostics and prognostics): these components may play a fundamental role for the development of CBM in the set of services provided by maintenance service providers. In this context, it is interesting to evaluate new technical solutions, such as CBM based solutions, their technical advantages and subsequent benefits, identifying CBM as a relevant leverage to improve a maintenance service contract. This paper focuses on the supporting modelling tools that can be of help in order to assess the technical and economic benefits that a CBM service can provide. Thanks to such supporting tools, it is possible to model the CBM adoption in a maintenance service contract, to optimize it and to estimate the resulting benefits, besides the costs. In a few words, it is possible to set up a CBM service and evaluate its impact for the client company that decides to use it. The paper presents the literature background, in order to demonstrate the usefulness of CBM in the scope of maintenance service provision. Afterwards, modelling tools, which can assist in evaluating the benefits of maintenance services, are discussed: a major focus is on simulation tools, having specific concern to the system dynamics as modelling technique. In this paper a tool is proposed; this tool provides empirical evidence of the use of systems dynamics as a technique promising for supporting the evaluation of technical and economic benefits of CBM in a service contract.
    Original languageEnglish
    Title of host publicationProceedings of the 11th International Probabilistic Safety Assessment and Management Conference & The Annual European Safety and Reliability Conference
    Subtitle of host publicationPSAM11 ESREL 2012
    Volume1
    Publication statusPublished - 2012
    MoE publication typeA4 Article in a conference publication
    Event11th International Probabilistic Safety Assessment and Management Conference and The Annual European Safety and Reliability Conference, PSAM11 & ESREL 2012 - Helsinki, Finland
    Duration: 25 Jun 201229 Jun 2012

    Conference

    Conference11th International Probabilistic Safety Assessment and Management Conference and The Annual European Safety and Reliability Conference, PSAM11 & ESREL 2012
    CountryFinland
    CityHelsinki
    Period25/06/1229/06/12

    Keywords

    • maintenance services
    • CBM policy
    • reliability modelling
    • system dynamics simulation

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  • Cite this

    Ferri, G., Fumagalli, L., Jantunen, E., Salokangas, R., & Macchi, M. (2012). Simulation Tool Development to Support Customer-Supplier Relationship for CBM Services. In Proceedings of the 11th International Probabilistic Safety Assessment and Management Conference & The Annual European Safety and Reliability Conference: PSAM11 ESREL 2012 (Vol. 1)