Smart city performance measurement framework CITYkeys

Miimu Airaksinen, Isabel Pinto-Seppä, Aapo Huovila, Hans-Martin Neumann, Branislav Iglar, Peter Bosch

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    19 Citations (Scopus)


    This paper presents a holistic performance measurement framework for harmonized and transparent monitoring and comparability of the European cities activities during the implementation of Smart City solutions. The work methodology was based on extensive collaboration and communication with European cities in order to develop a set of Key Performance Indicators (KPIs) specific for Smart Cities initiatives evaluation and comparability. The baseline was established by analysis and integration of existing results from previous initiatives. The research developed and validated a performance evaluation framework, including KPIs definition, guidelines for data collections, a performance system prototype and testing in case-cities. In addition recommendations for the implementation of the performance system into the cities decision-making process and recommendations for the development of new business opportunities are discussed.
    Original languageEnglish
    Title of host publication2017 International Conference on Engineering, Technology and Innovation
    Subtitle of host publicationEngineering, Technology and Innovation Management Beyond 2020: New Challenges, New Approaches, ICE/ITMC 2017 - Proceedings
    EditorsRicardo Jardim-Goncalves, Joao Pedro Mendonca, Marc Pallot, Alain Zarli, Joao Martins, Maria Marques
    Number of pages6
    ISBN (Electronic)978-1-5386-0774-9
    Publication statusPublished - 2 Jul 2017
    MoE publication typeA4 Article in a conference publication
    Event23rd International Conference On Engineering, Technlogy and Innovation, ICE/ITMC - Madeira, Portugal
    Duration: 27 Jun 201729 Jun 2017


    Conference23rd International Conference On Engineering, Technlogy and Innovation, ICE/ITMC
    Abbreviated titleICE/ITMC 2017


    • smart city
    • performance assessment
    • key performance indicators (KPIs)
    • city
    • open data
    • Smart City
    • city open data


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