Smart city performance measurement system

The European Commission has developed under H2020 Programme two parallel approaches to support the implementation of smart urban technologies: large scale demonstration of technology in cities and communities ('lighthouse projects') and 'horizontal activities' to address specific challenges including performance monitoring. CITYkeys project addresses these horizontal challenges. This paper presents the holistic CITYkeys performance measurement framework for monitoring and comparing the implementation of Smart City solutions. Also first project results on the related data collection method and decision-support system under development are presented. The development of the Key Performance Indicators for the CITYkeys performance measurement system started from the identification of cities' and citizens' needs on smart cities through a comprehensive survey study with 20 European cities. The next step was to analyse around 40 existing sustainable and smart urban performance measurement systems. The CITYkeys performance measurement system was then the result of mapping the identified needs against existing indicators, filling the identified gaps, developing the framework themes based on key smart city policy goals and integrating the indicators in a harmonised and balanced indicator framework. The results from these different steps of the process are presented in this paper as well as the resulting framework and its use purposes. The CITYkeys performance measurement framework enables project and city level assessments. The framework is structured according to the categories of People, Planet, Prosperity, Governance and Propagation. It contains both concrete output indicators (e.g. number of open data sets) that enable measuring the progress on short term and impact indicators (e.g. reduced energy consumption) that can be either estimated in the beginning of a project through simulation or monitored on a longer time scale (after the implementation of the project). Finally this paper presents the first results from ongoing activities including data availability and data collection methods, visualisation of indicator results, policy recommendations and business opportunities based on smart city indicators, related data and data collection procedures and the prototype performance measurement tool.