Smart Mobility Services and Senior Citizens

A Framework for Co-creation and Analysing User Needs

Research output: Contribution to conferenceConference articleProfessional

Abstract

New digital mobility innovations such as Mobility as a Service (MaaS) are being developed in Europe and worldwide. The common nominator for these services is that all transport modes can be planned, accessed and paid for from a smart phone application. However, the design and development of these services are usually done with young, tech savvy users in mind. This paper studies how to improve the design of these services for senior citizens and how to engage seniors in co-creation. The results show that the seniors value the idea of Mobility as a Service concept for simplifying and combining the travel purchasing process. Nonetheless, the senior citizens should be provided smart mobility solutions that increase their quality of life, applying the user requirements for senior citizens that make the solutions easier to use.
Original languageEnglish
Number of pages10
Publication statusPublished - 2018
MoE publication typeNot Eligible
Event25th World Congress and Exhibition on Intelligent Transport Systems and Services - Copenhagen, Denmark
Duration: 17 Sep 201821 Sep 2018

Conference

Conference25th World Congress and Exhibition on Intelligent Transport Systems and Services
CountryDenmark
CityCopenhagen
Period17/09/1821/09/18

Fingerprint

Purchasing
Innovation

Keywords

  • smart mobility services
  • senior citizens
  • co-creation

Cite this

Oksman, V. (2018). Smart Mobility Services and Senior Citizens: A Framework for Co-creation and Analysing User Needs. Paper presented at 25th World Congress and Exhibition on Intelligent Transport Systems and Services, Copenhagen, Denmark.
Oksman, Virpi. / Smart Mobility Services and Senior Citizens : A Framework for Co-creation and Analysing User Needs. Paper presented at 25th World Congress and Exhibition on Intelligent Transport Systems and Services, Copenhagen, Denmark.10 p.
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Oksman, V 2018, 'Smart Mobility Services and Senior Citizens: A Framework for Co-creation and Analysing User Needs' Paper presented at 25th World Congress and Exhibition on Intelligent Transport Systems and Services, Copenhagen, Denmark, 17/09/18 - 21/09/18, .

Smart Mobility Services and Senior Citizens : A Framework for Co-creation and Analysing User Needs. / Oksman, Virpi.

2018. Paper presented at 25th World Congress and Exhibition on Intelligent Transport Systems and Services, Copenhagen, Denmark.

Research output: Contribution to conferenceConference articleProfessional

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N2 - New digital mobility innovations such as Mobility as a Service (MaaS) are being developed in Europe and worldwide. The common nominator for these services is that all transport modes can be planned, accessed and paid for from a smart phone application. However, the design and development of these services are usually done with young, tech savvy users in mind. This paper studies how to improve the design of these services for senior citizens and how to engage seniors in co-creation. The results show that the seniors value the idea of Mobility as a Service concept for simplifying and combining the travel purchasing process. Nonetheless, the senior citizens should be provided smart mobility solutions that increase their quality of life, applying the user requirements for senior citizens that make the solutions easier to use.

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Oksman V. Smart Mobility Services and Senior Citizens: A Framework for Co-creation and Analysing User Needs. 2018. Paper presented at 25th World Congress and Exhibition on Intelligent Transport Systems and Services, Copenhagen, Denmark.