Smart Mobility Services and Senior Citizens: A Framework for Co-creation and Analysing User Needs

    Research output: Contribution to conferenceConference articleProfessional

    Abstract

    New digital mobility innovations such as Mobility as a Service (MaaS) are being developed in Europe and worldwide. The common nominator for these services is that all transport modes can be planned, accessed and paid for from a smart phone application. However, the design and development of these services are usually done with young, tech savvy users in mind. This paper studies how to improve the design of these services for senior citizens and how to engage seniors in co-creation. The results show that the seniors value the idea of Mobility as a Service concept for simplifying and combining the travel purchasing process. Nonetheless, the senior citizens should be provided smart mobility solutions that increase their quality of life, applying the user requirements for senior citizens that make the solutions easier to use.
    Original languageEnglish
    Number of pages10
    Publication statusPublished - 2018
    MoE publication typeNot Eligible
    Event25th World Congress and Exhibition on Intelligent Transport Systems and Services - Copenhagen, Denmark
    Duration: 17 Sep 201821 Sep 2018

    Conference

    Conference25th World Congress and Exhibition on Intelligent Transport Systems and Services
    CountryDenmark
    CityCopenhagen
    Period17/09/1821/09/18

    Fingerprint

    Purchasing
    Innovation

    Keywords

    • smart mobility services
    • senior citizens
    • co-creation

    Cite this

    Oksman, V. (2018). Smart Mobility Services and Senior Citizens: A Framework for Co-creation and Analysing User Needs. Paper presented at 25th World Congress and Exhibition on Intelligent Transport Systems and Services, Copenhagen, Denmark.
    Oksman, Virpi. / Smart Mobility Services and Senior Citizens : A Framework for Co-creation and Analysing User Needs. Paper presented at 25th World Congress and Exhibition on Intelligent Transport Systems and Services, Copenhagen, Denmark.10 p.
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    abstract = "New digital mobility innovations such as Mobility as a Service (MaaS) are being developed in Europe and worldwide. The common nominator for these services is that all transport modes can be planned, accessed and paid for from a smart phone application. However, the design and development of these services are usually done with young, tech savvy users in mind. This paper studies how to improve the design of these services for senior citizens and how to engage seniors in co-creation. The results show that the seniors value the idea of Mobility as a Service concept for simplifying and combining the travel purchasing process. Nonetheless, the senior citizens should be provided smart mobility solutions that increase their quality of life, applying the user requirements for senior citizens that make the solutions easier to use.",
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    Oksman, V 2018, 'Smart Mobility Services and Senior Citizens: A Framework for Co-creation and Analysing User Needs', Paper presented at 25th World Congress and Exhibition on Intelligent Transport Systems and Services, Copenhagen, Denmark, 17/09/18 - 21/09/18.

    Smart Mobility Services and Senior Citizens : A Framework for Co-creation and Analysing User Needs. / Oksman, Virpi.

    2018. Paper presented at 25th World Congress and Exhibition on Intelligent Transport Systems and Services, Copenhagen, Denmark.

    Research output: Contribution to conferenceConference articleProfessional

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    N2 - New digital mobility innovations such as Mobility as a Service (MaaS) are being developed in Europe and worldwide. The common nominator for these services is that all transport modes can be planned, accessed and paid for from a smart phone application. However, the design and development of these services are usually done with young, tech savvy users in mind. This paper studies how to improve the design of these services for senior citizens and how to engage seniors in co-creation. The results show that the seniors value the idea of Mobility as a Service concept for simplifying and combining the travel purchasing process. Nonetheless, the senior citizens should be provided smart mobility solutions that increase their quality of life, applying the user requirements for senior citizens that make the solutions easier to use.

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    Oksman V. Smart Mobility Services and Senior Citizens: A Framework for Co-creation and Analysing User Needs. 2018. Paper presented at 25th World Congress and Exhibition on Intelligent Transport Systems and Services, Copenhagen, Denmark.