Social impacts of citizen participation in service development: A case study from a Finnish urban neighbourhood

Hannele Ahvenniemi, Tarja Mäkeläinen, Veijo Nykänen

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review


    This study aims at further strengthen the statements about a positive correlation between citizen participation and well-being of a neighbourhood. Service co-creation, social impacts and the sense of community of a neighbourhood are key focus areas of the study. By examining our case neighbourhood - a Finnish urban suburb from the 1970s - we found evidence to claim that it can be highly important to, by different means, support services which increase social activities and interactions, and which thereby decrease social risks. With the support of our case study we argue that three key elements are necessary for the co-operation and service co-creation to evolve: first, availability of facilities and open places where people can meet and change ideas, second, collaboration and informal meetings and third, a key person who is eager to bring individuals and groups together, implement actions and take risks.
    Original languageEnglish
    Title of host publicationSustainable procurement in urban regeneration and renovation
    Subtitle of host publicationNorthern Europe and North-West Russia, Sustainable Building Conference (SB 2013)
    PublisherSuomen Rakennusinsinöörien Liitto RIL
    Number of pages9
    ISBN (Print)978-951-758-561-3
    Publication statusPublished - 2013
    MoE publication typeA4 Article in a conference publication
    EventSustainable Building Conference, SB13 Oulu: Sustainable procurement in urban regeneration and renovation, Northern Europe and North-West Russia - Oulu, Finland
    Duration: 22 May 201324 May 2013 (E-proceedings)

    Publication series



    ConferenceSustainable Building Conference, SB13 Oulu
    Internet address


    • social impacts
    • neighbourhood well-being
    • service design
    • citizen participation
    • value creation
    • sense of community


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