Social impacts of citizen participation in service development. A case study from a Finnish urban neighbourhood

Hannele Ahvenniemi, Tarja Mäkeläinen, Veijo Nykänen

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

This study aims at further strengthen the statements about a positive correlation between citizen participation and well-being of a neighbourhood. Service co-creation, social impacts and the sense of community of a neighbourhood are key focus areas of the study. By examining our case neighbourhood - a Finnish urban suburb from the 1970s - we found evidence to claim that it can be highly important to, by different means, support services which increase social activities and interactions, and which thereby decrease social risks. With the support of our case study we argue that three key elements are necessary for the co-operation and service co-creation to evolve: first, availability of facilities and open places where people can meet and change ideas, second, collaboration and informal meetings and third, a key person who is eager to bring individuals and groups together, implement actions and take risks.
Original languageEnglish
Title of host publicationSB13 Oulu
Subtitle of host publicationSustainable procurement in urban regeneration and renovation, Northern Europe and North-West Russia, Sustainable Building Conference
Number of pages9
Publication statusPublished - 2013
MoE publication typeNot Eligible
EventSustainable Building Conference, SB13 Oulu: Sustainable procurement in urban regeneration and renovation, Northern Europe and North-West Russia - Oulu, Finland
Duration: 22 May 201324 May 2013
http://www.irbnet.de/daten/iconda/CIB_DC26540.pdf (E-proceedings)

Conference

ConferenceSustainable Building Conference, SB13 Oulu
CountryFinland
CityOulu
Period22/05/1324/05/13
Internet address

Fingerprint

citizens' participation
social effects
suburb
well-being
human being
interaction
community
evidence
Group

Keywords

  • social impacts
  • neighbourhood well-being
  • service design
  • citizen participation
  • value creation
  • sense of community

Cite this

Ahvenniemi, H., Mäkeläinen, T., & Nykänen, V. (2013). Social impacts of citizen participation in service development. A case study from a Finnish urban neighbourhood. In SB13 Oulu: Sustainable procurement in urban regeneration and renovation, Northern Europe and North-West Russia, Sustainable Building Conference
Ahvenniemi, Hannele ; Mäkeläinen, Tarja ; Nykänen, Veijo. / Social impacts of citizen participation in service development. A case study from a Finnish urban neighbourhood. SB13 Oulu: Sustainable procurement in urban regeneration and renovation, Northern Europe and North-West Russia, Sustainable Building Conference. 2013.
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Ahvenniemi, H, Mäkeläinen, T & Nykänen, V 2013, Social impacts of citizen participation in service development. A case study from a Finnish urban neighbourhood. in SB13 Oulu: Sustainable procurement in urban regeneration and renovation, Northern Europe and North-West Russia, Sustainable Building Conference. Sustainable Building Conference, SB13 Oulu, Oulu, Finland, 22/05/13.

Social impacts of citizen participation in service development. A case study from a Finnish urban neighbourhood. / Ahvenniemi, Hannele; Mäkeläinen, Tarja; Nykänen, Veijo.

SB13 Oulu: Sustainable procurement in urban regeneration and renovation, Northern Europe and North-West Russia, Sustainable Building Conference. 2013.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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N2 - This study aims at further strengthen the statements about a positive correlation between citizen participation and well-being of a neighbourhood. Service co-creation, social impacts and the sense of community of a neighbourhood are key focus areas of the study. By examining our case neighbourhood - a Finnish urban suburb from the 1970s - we found evidence to claim that it can be highly important to, by different means, support services which increase social activities and interactions, and which thereby decrease social risks. With the support of our case study we argue that three key elements are necessary for the co-operation and service co-creation to evolve: first, availability of facilities and open places where people can meet and change ideas, second, collaboration and informal meetings and third, a key person who is eager to bring individuals and groups together, implement actions and take risks.

AB - This study aims at further strengthen the statements about a positive correlation between citizen participation and well-being of a neighbourhood. Service co-creation, social impacts and the sense of community of a neighbourhood are key focus areas of the study. By examining our case neighbourhood - a Finnish urban suburb from the 1970s - we found evidence to claim that it can be highly important to, by different means, support services which increase social activities and interactions, and which thereby decrease social risks. With the support of our case study we argue that three key elements are necessary for the co-operation and service co-creation to evolve: first, availability of facilities and open places where people can meet and change ideas, second, collaboration and informal meetings and third, a key person who is eager to bring individuals and groups together, implement actions and take risks.

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Ahvenniemi H, Mäkeläinen T, Nykänen V. Social impacts of citizen participation in service development. A case study from a Finnish urban neighbourhood. In SB13 Oulu: Sustainable procurement in urban regeneration and renovation, Northern Europe and North-West Russia, Sustainable Building Conference. 2013