Social impacts of citizen participation in service development: A case study from a Finnish urban neighbourhood

Hannele Ahvenniemi; Tarja Mäkeläinen; Veijo Nykänen

Social impacts of citizen participation in service development: A case study from a Finnish urban neighbourhood

Hannele Ahvenniemi, Tarja Mäkeläinen, Veijo Nykänen

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

Abstract

This study aims at further strengthen the statements about a positive correlation between citizen participation and well-being of a neighbourhood. Service co-creation, social impacts and the sense of community of a neighbourhood are key focus areas of the study. By examining our case neighbourhood - a Finnish urban suburb from the 1970s - we found evidence to claim that it can be highly important to, by different means, support services which increase social activities and interactions, and which thereby decrease social risks. With the support of our case study we argue that three key elements are necessary for the co-operation and service co-creation to evolve: first, availability of facilities and open places where people can meet and change ideas, second, collaboration and informal meetings and third, a key person who is eager to bring individuals and groups together, implement actions and take risks.

Original language	English
Title of host publication	Sustainable procurement in urban regeneration and renovation
Subtitle of host publication	Northern Europe and North-West Russia, Sustainable Building Conference (SB 2013)
Publisher	Suomen Rakennusinsinöörien Liitto RIL
Number of pages	9
ISBN (Print)	978-951-758-561-3
Publication status	Published - 2013
MoE publication type	A4 Article in a conference publication
Event	Sustainable Building Conference, SB13 Oulu: Sustainable procurement in urban regeneration and renovation, Northern Europe and North-West Russia - Oulu, Finland Duration: 22 May 2013 → 24 May 2013 http://www.irbnet.de/daten/iconda/CIB_DC26540.pdf (E-proceedings)

Publication series

Series	RIL
ISSN	0356-9403

Conference

Conference	Sustainable Building Conference, SB13 Oulu
Country/Territory	Finland
City	Oulu
Period	22/05/13 → 24/05/13
Internet address	http://www.irbnet.de/daten/iconda/CIB_DC26540.pdf (E-proceedings)

Keywords

social impacts
neighbourhood well-being
service design
citizen participation
value creation
sense of community

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

https://www.irbnet.de/daten/iconda/CIB_DC26540.pdf#page=583

Cite this

Ahvenniemi, H., Mäkeläinen, T., & Nykänen, V. (2013). Social impacts of citizen participation in service development: A case study from a Finnish urban neighbourhood. In Sustainable procurement in urban regeneration and renovation: Northern Europe and North-West Russia, Sustainable Building Conference (SB 2013) Suomen Rakennusinsinöörien Liitto RIL. https://www.irbnet.de/daten/iconda/CIB_DC26540.pdf#page=583

Ahvenniemi, Hannele ; Mäkeläinen, Tarja ; Nykänen, Veijo. / Social impacts of citizen participation in service development : A case study from a Finnish urban neighbourhood. Sustainable procurement in urban regeneration and renovation: Northern Europe and North-West Russia, Sustainable Building Conference (SB 2013). Suomen Rakennusinsinöörien Liitto RIL, 2013. (RIL).

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title = "Social impacts of citizen participation in service development: A case study from a Finnish urban neighbourhood",

abstract = "This study aims at further strengthen the statements about a positive correlation between citizen participation and well-being of a neighbourhood. Service co-creation, social impacts and the sense of community of a neighbourhood are key focus areas of the study. By examining our case neighbourhood - a Finnish urban suburb from the 1970s - we found evidence to claim that it can be highly important to, by different means, support services which increase social activities and interactions, and which thereby decrease social risks. With the support of our case study we argue that three key elements are necessary for the co-operation and service co-creation to evolve: first, availability of facilities and open places where people can meet and change ideas, second, collaboration and informal meetings and third, a key person who is eager to bring individuals and groups together, implement actions and take risks.",

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author = "Hannele Ahvenniemi and Tarja M{\"a}kel{\"a}inen and Veijo Nyk{\"a}nen",

year = "2013",

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publisher = "Suomen Rakennusinsin{\"o}{\"o}rien Liitto RIL",

booktitle = "Sustainable procurement in urban regeneration and renovation",

address = "Finland",

note = "Sustainable Building Conference, SB13 Oulu : Sustainable procurement in urban regeneration and renovation, Northern Europe and North-West Russia ; Conference date: 22-05-2013 Through 24-05-2013",

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Ahvenniemi, H, Mäkeläinen, T & Nykänen, V 2013, Social impacts of citizen participation in service development: A case study from a Finnish urban neighbourhood. in Sustainable procurement in urban regeneration and renovation: Northern Europe and North-West Russia, Sustainable Building Conference (SB 2013). Suomen Rakennusinsinöörien Liitto RIL, RIL, Sustainable Building Conference, SB13 Oulu, Oulu, Finland, 22/05/13. <https://www.irbnet.de/daten/iconda/CIB_DC26540.pdf#page=583>

Social impacts of citizen participation in service development: A case study from a Finnish urban neighbourhood. / Ahvenniemi, Hannele; Mäkeläinen, Tarja; Nykänen, Veijo.
Sustainable procurement in urban regeneration and renovation: Northern Europe and North-West Russia, Sustainable Building Conference (SB 2013). Suomen Rakennusinsinöörien Liitto RIL, 2013. (RIL).

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

TY - GEN

T1 - Social impacts of citizen participation in service development

T2 - Sustainable Building Conference, SB13 Oulu

AU - Ahvenniemi, Hannele

AU - Mäkeläinen, Tarja

AU - Nykänen, Veijo

PY - 2013

Y1 - 2013

N2 - This study aims at further strengthen the statements about a positive correlation between citizen participation and well-being of a neighbourhood. Service co-creation, social impacts and the sense of community of a neighbourhood are key focus areas of the study. By examining our case neighbourhood - a Finnish urban suburb from the 1970s - we found evidence to claim that it can be highly important to, by different means, support services which increase social activities and interactions, and which thereby decrease social risks. With the support of our case study we argue that three key elements are necessary for the co-operation and service co-creation to evolve: first, availability of facilities and open places where people can meet and change ideas, second, collaboration and informal meetings and third, a key person who is eager to bring individuals and groups together, implement actions and take risks.

AB - This study aims at further strengthen the statements about a positive correlation between citizen participation and well-being of a neighbourhood. Service co-creation, social impacts and the sense of community of a neighbourhood are key focus areas of the study. By examining our case neighbourhood - a Finnish urban suburb from the 1970s - we found evidence to claim that it can be highly important to, by different means, support services which increase social activities and interactions, and which thereby decrease social risks. With the support of our case study we argue that three key elements are necessary for the co-operation and service co-creation to evolve: first, availability of facilities and open places where people can meet and change ideas, second, collaboration and informal meetings and third, a key person who is eager to bring individuals and groups together, implement actions and take risks.

KW - social impacts

KW - neighbourhood well-being

KW - service design

KW - citizen participation

KW - value creation

KW - sense of community

M3 - Conference article in proceedings

SN - 978-951-758-561-3

T3 - RIL

BT - Sustainable procurement in urban regeneration and renovation

PB - Suomen Rakennusinsinöörien Liitto RIL

Y2 - 22 May 2013 through 24 May 2013

ER -

Social impacts of citizen participation in service development: A case study from a Finnish urban neighbourhood

Abstract

Publication series

Conference

Keywords

UN SDGs

Access to Document

Fingerprint

Cite this