Social media-supported indicators for userdriven service innovation

Kaisa Still, Minna Isomursu, Kaisa Koskela-Huotari, Jukka Huhtamäki

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

Our goal is to develop and validate indicators for measuring the process and impact of user-driven service innovation. We concentrate on using the increasingly vast, diverse, open and available data that are created and shared by individuals in social media. The new analytical tools, such as social network analysis, and the powerful visualizations give us opportunities to see innovation, its entities, relationships and forces in a new way. These new insights can be used to create new services and improve innovation activities, as well as for policy development. The Sindi (Social media supported indicators for monitoring and evaluating user driven innovation) project is a collaboration project between VTT Technical Research Centre of Finland, TUT Hypermedia Lab and Stanford's Media X, Innovation Ecosystems Network Initiative.
Original languageEnglish
Title of host publicationVTT Symposium on Service Innovation
Place of PublicationEspoo
PublisherVTT Technical Research Centre of Finland
Pages208-217
Publication statusPublished - 2011
MoE publication typeA4 Article in a conference publication
EventVTT Symposium on Service Innovation - Espoo, Finland
Duration: 18 Aug 201118 Aug 2011

Publication series

NameVTT Symposium
PublisherVTT
Number271
ISSN (Print)0357-9387
ISSN (Electronic)1455-0873

Conference

ConferenceVTT Symposium on Service Innovation
CountryFinland
CityEspoo
Period18/08/1118/08/11

Fingerprint

Service innovation
Social media
Innovation
New services
Visualization
Finland
Policy development
Social network analysis
Ecosystem
Innovation activities
Monitoring
Research center

Cite this

Still, K., Isomursu, M., Koskela-Huotari, K., & Huhtamäki, J. (2011). Social media-supported indicators for userdriven service innovation. In VTT Symposium on Service Innovation (pp. 208-217). Espoo: VTT Technical Research Centre of Finland. VTT Symposium, No. 271
Still, Kaisa ; Isomursu, Minna ; Koskela-Huotari, Kaisa ; Huhtamäki, Jukka. / Social media-supported indicators for userdriven service innovation. VTT Symposium on Service Innovation. Espoo : VTT Technical Research Centre of Finland, 2011. pp. 208-217 (VTT Symposium; No. 271).
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publisher = "VTT Technical Research Centre of Finland",
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Still, K, Isomursu, M, Koskela-Huotari, K & Huhtamäki, J 2011, Social media-supported indicators for userdriven service innovation. in VTT Symposium on Service Innovation. VTT Technical Research Centre of Finland, Espoo, VTT Symposium, no. 271, pp. 208-217, VTT Symposium on Service Innovation, Espoo, Finland, 18/08/11.

Social media-supported indicators for userdriven service innovation. / Still, Kaisa; Isomursu, Minna; Koskela-Huotari, Kaisa; Huhtamäki, Jukka.

VTT Symposium on Service Innovation. Espoo : VTT Technical Research Centre of Finland, 2011. p. 208-217 (VTT Symposium; No. 271).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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AB - Our goal is to develop and validate indicators for measuring the process and impact of user-driven service innovation. We concentrate on using the increasingly vast, diverse, open and available data that are created and shared by individuals in social media. The new analytical tools, such as social network analysis, and the powerful visualizations give us opportunities to see innovation, its entities, relationships and forces in a new way. These new insights can be used to create new services and improve innovation activities, as well as for policy development. The Sindi (Social media supported indicators for monitoring and evaluating user driven innovation) project is a collaboration project between VTT Technical Research Centre of Finland, TUT Hypermedia Lab and Stanford's Media X, Innovation Ecosystems Network Initiative.

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Still K, Isomursu M, Koskela-Huotari K, Huhtamäki J. Social media-supported indicators for userdriven service innovation. In VTT Symposium on Service Innovation. Espoo: VTT Technical Research Centre of Finland. 2011. p. 208-217. (VTT Symposium; No. 271).