Stakeholders’ Experiences of and Expectations for Robot Accents in a Dental Care Simulation: A Finland-Swedish Case Study

Susanne Hägglund; Christa Tigerstedt; Dennis Biström; Mattias Wingren; Sören Andersson; Kristoffer Kuvaja Adolfsson; Johan Penttinen; Leonardo Espinosa-Leal

doi:10.3233/faia220611

Stakeholders’ Experiences of and Expectations for Robot Accents in a Dental Care Simulation: A Finland-Swedish Case Study

Susanne Hägglund, Christa Tigerstedt, Dennis Biström, Mattias Wingren, Sören Andersson, Kristoffer Kuvaja Adolfsson, Johan Penttinen, Leonardo Espinosa-Leal

Not published at VTT

Arcada University of Applied Sciences

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

2 Citations (Scopus)

Abstract

This paper presents the findings of an exploratory, qualitative case study where dental professionals’ and care clients’ experiences of and expectations for robot accent are explored. Our research focuses on humanoid, social, co-located robots advising clients in standard Sweden-Swedish on preventive dental selfcare. As steps in a two-year co-creation project, we performed interviews within the linguistic context of Finland’s minority Finland-Swedish population. Our aim was to explore stakeholders’ experiences of and expectations for robot accents in a care context. Thematic analysis revealed six main themes: Expressions, benefits, and barriers to robot accent as conveyor of message, robot accents as support, and as disturbance, and lastly legitimacy of robot accents. The paper demonstrates the central role of robot accent in experiences of HRI in a Finland-Swedish setting, manifestations of in- and out-groupness, and the multifaceted expectations for robot accent recognition and speech.

Original language	English
Title of host publication	Social Robots in Social Institutions
Subtitle of host publication	Proceedings of Robophilosophy 2022
Editors	Rauli Hakli, Pekka Mäkelä, Johanna Seibt
Publisher	IOS Press
Pages	125-134
Number of pages	10
ISBN (Electronic)	978-1-64368-375-1
ISBN (Print)	978-1-64368-374-4
DOIs	https://doi.org/10.3233/faia220611
Publication status	Published - 9 Jan 2023
MoE publication type	A4 Article in a conference publication
Event	Robophilosophy 2022: Social Robots in Social Institutions - Helsinki, Finland Duration: 16 Aug 2022 → 19 Aug 2022

Publication series

Series	Frontiers in Artificial Intelligence and Applications
Volume	366
ISSN	0922-6389

Conference

Conference	Robophilosophy 2022
Country/Territory	Finland
City	Helsinki
Period	16/08/22 → 19/08/22

Funding

This research was funded by the Swedish Cultural Foundation.

Keywords

human-robot interaction design
minority languages
robot accents

Access to Document

10.3233/faia220611

Cite this

Hägglund, S., Tigerstedt, C., Biström, D., Wingren, M., Andersson, S., Adolfsson, K. K., Penttinen, J., & Espinosa-Leal, L. (2023). Stakeholders’ Experiences of and Expectations for Robot Accents in a Dental Care Simulation: A Finland-Swedish Case Study. In R. Hakli, P. Mäkelä, & J. Seibt (Eds.), Social Robots in Social Institutions: Proceedings of Robophilosophy 2022 (pp. 125-134). IOS Press. https://doi.org/10.3233/faia220611

Hägglund, Susanne ; Tigerstedt, Christa ; Biström, Dennis et al. / Stakeholders’ Experiences of and Expectations for Robot Accents in a Dental Care Simulation : A Finland-Swedish Case Study. Social Robots in Social Institutions: Proceedings of Robophilosophy 2022. editor / Rauli Hakli ; Pekka Mäkelä ; Johanna Seibt. IOS Press, 2023. pp. 125-134 (Frontiers in Artificial Intelligence and Applications, Vol. 366).

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abstract = "This paper presents the findings of an exploratory, qualitative case study where dental professionals{\textquoteright} and care clients{\textquoteright} experiences of and expectations for robot accent are explored. Our research focuses on humanoid, social, co-located robots advising clients in standard Sweden-Swedish on preventive dental selfcare. As steps in a two-year co-creation project, we performed interviews within the linguistic context of Finland{\textquoteright}s minority Finland-Swedish population. Our aim was to explore stakeholders{\textquoteright} experiences of and expectations for robot accents in a care context. Thematic analysis revealed six main themes: Expressions, benefits, and barriers to robot accent as conveyor of message, robot accents as support, and as disturbance, and lastly legitimacy of robot accents. The paper demonstrates the central role of robot accent in experiences of HRI in a Finland-Swedish setting, manifestations of in- and out-groupness, and the multifaceted expectations for robot accent recognition and speech.",

keywords = "human-robot interaction design, minority languages, robot accents",

author = "Susanne H{\"a}gglund and Christa Tigerstedt and Dennis Bistr{\"o}m and Mattias Wingren and S{\"o}ren Andersson and Adolfsson, {Kristoffer Kuvaja} and Johan Penttinen and Leonardo Espinosa-Leal",

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Hägglund, S, Tigerstedt, C, Biström, D, Wingren, M, Andersson, S, Adolfsson, KK, Penttinen, J & Espinosa-Leal, L 2023, Stakeholders’ Experiences of and Expectations for Robot Accents in a Dental Care Simulation: A Finland-Swedish Case Study. in R Hakli, P Mäkelä & J Seibt (eds), Social Robots in Social Institutions: Proceedings of Robophilosophy 2022. IOS Press, Frontiers in Artificial Intelligence and Applications, vol. 366, pp. 125-134, Robophilosophy 2022, Helsinki, Finland, 16/08/22. https://doi.org/10.3233/faia220611

Stakeholders’ Experiences of and Expectations for Robot Accents in a Dental Care Simulation: A Finland-Swedish Case Study. / Hägglund, Susanne; Tigerstedt, Christa; Biström, Dennis et al.
Social Robots in Social Institutions: Proceedings of Robophilosophy 2022. ed. / Rauli Hakli; Pekka Mäkelä; Johanna Seibt. IOS Press, 2023. p. 125-134 (Frontiers in Artificial Intelligence and Applications, Vol. 366).

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

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T1 - Stakeholders’ Experiences of and Expectations for Robot Accents in a Dental Care Simulation

T2 - Robophilosophy 2022

AU - Hägglund, Susanne

AU - Tigerstedt, Christa

AU - Biström, Dennis

AU - Wingren, Mattias

AU - Andersson, Sören

AU - Adolfsson, Kristoffer Kuvaja

AU - Penttinen, Johan

AU - Espinosa-Leal, Leonardo

PY - 2023/1/9

Y1 - 2023/1/9

N2 - This paper presents the findings of an exploratory, qualitative case study where dental professionals’ and care clients’ experiences of and expectations for robot accent are explored. Our research focuses on humanoid, social, co-located robots advising clients in standard Sweden-Swedish on preventive dental selfcare. As steps in a two-year co-creation project, we performed interviews within the linguistic context of Finland’s minority Finland-Swedish population. Our aim was to explore stakeholders’ experiences of and expectations for robot accents in a care context. Thematic analysis revealed six main themes: Expressions, benefits, and barriers to robot accent as conveyor of message, robot accents as support, and as disturbance, and lastly legitimacy of robot accents. The paper demonstrates the central role of robot accent in experiences of HRI in a Finland-Swedish setting, manifestations of in- and out-groupness, and the multifaceted expectations for robot accent recognition and speech.

AB - This paper presents the findings of an exploratory, qualitative case study where dental professionals’ and care clients’ experiences of and expectations for robot accent are explored. Our research focuses on humanoid, social, co-located robots advising clients in standard Sweden-Swedish on preventive dental selfcare. As steps in a two-year co-creation project, we performed interviews within the linguistic context of Finland’s minority Finland-Swedish population. Our aim was to explore stakeholders’ experiences of and expectations for robot accents in a care context. Thematic analysis revealed six main themes: Expressions, benefits, and barriers to robot accent as conveyor of message, robot accents as support, and as disturbance, and lastly legitimacy of robot accents. The paper demonstrates the central role of robot accent in experiences of HRI in a Finland-Swedish setting, manifestations of in- and out-groupness, and the multifaceted expectations for robot accent recognition and speech.

KW - human-robot interaction design

KW - minority languages

KW - robot accents

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SN - 978-1-64368-374-4

T3 - Frontiers in Artificial Intelligence and Applications

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EP - 134

BT - Social Robots in Social Institutions

A2 - Hakli, Rauli

A2 - Mäkelä, Pekka

A2 - Seibt, Johanna

PB - IOS Press

Y2 - 16 August 2022 through 19 August 2022

ER -

Hägglund S, Tigerstedt C, Biström D, Wingren M, Andersson S, Adolfsson KK et al. Stakeholders’ Experiences of and Expectations for Robot Accents in a Dental Care Simulation: A Finland-Swedish Case Study. In Hakli R, Mäkelä P, Seibt J, editors, Social Robots in Social Institutions: Proceedings of Robophilosophy 2022. IOS Press. 2023. p. 125-134. (Frontiers in Artificial Intelligence and Applications, Vol. 366). doi: 10.3233/faia220611

Stakeholders’ Experiences of and Expectations for Robot Accents in a Dental Care Simulation: A Finland-Swedish Case Study

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