State-of-the-art survey on stakeholders' expectations for Mobility-as-a-Service (MaaS): highlights from Europe

David König, Jana Sochor, Jenni Eckhardt

    Research output: Contribution to conferenceConference articleScientificpeer-review


    Mobility-as-a-Service (MaaS) as an emerging key concept offers a new perspective on how to organise and implement mobility service concepts in the future. However, the path to that future is not clear. In some countries there already exists a more sophisticated notion of MaaS, but many countries do not yet consider MaaS in national/regional and/or local mobility planning strategies. As a step in easing the way forward, this paper presents stakeholders' perspectives on and expectations for MaaS. In the context of the international MaaSiFiE (Mobility as a Service for Linking Europe) project, a state-of-the-art survey has been conducted, including a stakeholder questionnaire gathering different views of MaaS as input for developing a roadmap for MaaS deployment. The questionnaire results include relevant modes and service features, spatial and temporal appraisals, as well as potential impacts, enablers and barriers. European stakeholders' viewpoints are highlighted.
    Original languageEnglish
    Number of pages11
    Publication statusPublished - 2016
    Event11th ITS European Congress: Delivering Future Cities Now - Scottish Exhibition and Conference Centre (SECC), Glasgow, Scotland, United Kingdom
    Duration: 6 Jun 20169 Jun 2016
    Conference number: 11


    Conference11th ITS European Congress
    Country/TerritoryUnited Kingdom
    CityGlasgow, Scotland


    • Mobility as a Service
    • state-of-the-art survey
    • mobility service provider


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