State-of-the-art survey on stakeholders' expectations for Mobility-as-a-Service (MaaS): highlights from Europe

Mobility-as-a-Service (MaaS) as an emerging key concept offers a new perspective on how to organise and implement mobility service concepts in the future. However, the path to that future is not clear. In some countries there already exists a more sophisticated notion of MaaS, but many countries do not yet consider MaaS in national/regional and/or local mobility planning strategies. As a step in easing the way forward, this paper presents stakeholders' perspectives on and expectations for MaaS. In the context of the international MaaSiFiE (Mobility as a Service for Linking Europe) project, a state-of-the-art survey has been conducted, including a stakeholder questionnaire gathering different views of MaaS as input for developing a roadmap for MaaS deployment. The questionnaire results include relevant modes and service features, spatial and temporal appraisals, as well as potential impacts, enablers and barriers. European stakeholders' viewpoints are highlighted.