@inproceedings{bc46faab0e5a4d11a490f8b9c8076722,
title = "Strategic research agenda and implementation action plan for services",
abstract = "Today, services constitute approx. 70% of the total employment and GDP generated by the EU27. The share of services is growing everywhere in the world. The on-going transition from manufacturing economy to service economy and from goods-oriented hardware suppliers to service providers is gaining momentum. This change not only touches industry but also society as a whole. However, the European service sector is not performing as well as it could, as its productivity is not particularly high. The Strategic Research Agenda and Implementation Action Plan for Services (Services SRA) in association with the Associated European Research and Technology Organisations (AERTO) were therefore implemented. The key objective was to identify and justify the most important research themes and development needs of services and to issue recommendations for the volume and organization of service-related research in Europe. The main function of the Services SRA is to guide national funding organizations and to provide input for the preparation of EU research programmes, in particular the forthcoming 8th Framework Programme.",
author = "Pentti V{\"a}h{\"a} and Jari Kettunen and Minna Halonen and Ilari Kaarela",
year = "2011",
language = "English",
series = "VTT Symposium",
publisher = "VTT Technical Research Centre of Finland",
number = "271",
pages = "24--34",
booktitle = "VTT Symposium on Service Innovation",
address = "Finland",
note = "VTT Symposium on Service Innovation ; Conference date: 18-08-2011 Through 18-08-2011",
}